PetSmart
4.3 from 692 reviews
Address 1297 Promenade Pl Ste 2A, Eagan, MN 55121
Phone Number +16514521140
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/mn/eagan-store0469.html%3F
A Google User
Wished I could’ve read the reviews about the grooming before bringing my dog here. Had a groomer that was 10 minutes late and didn’t do anything except wash my dog. She was supposed to cut her nails, dry her, and brush her. She told me it would take about 2-3 hours. Called me an hour and a half later to say she finished because my dog was too scared of the drying vacuum and she couldn’t cut her nails and was done. I’ve never had a groomer not dry my dog before. So unprofessional of her. Oh well, won’t be coming back to this PetSmart again. Thanks for a horrible first impression and experience. ☹️
A Google User
Great experience with kitten adoption through shelter partnership with PetSmart. The staff was so helpful and walked me through the paperwork.
A Google User
My cat's name is Hughes. You saw him on 6/7/21. Whoever the groomer was, the woman with the green hair, provided an awful experience. After letting my cat out at home I realized that there's no reason why I would want to go back to them for grooming. We have a very fluffy cat, a Turkish van mix who is extremely prone to matting, especially during shedding season. It's our first summer having him after adopting him and he doesn't tolerate brushing, at least our approach this year didn't work so we decided to pay the $80 to get him a lion cut. The job that was done was really awful. Patchy, inconsistent, chunky, messy, asymmetrical, bad, and I might even say reckless. It seems like it was done in a rush, and it makes me sad to think my cat wasn't handled with patience. When I asked about his behaviour they said he did fine, so either I was lied to or the groomer has very little skill/patience. He really looks awful. It would be one thing if it were just the parts where he was matted, because in those areas it's more like a medical procedure than a grooming, but around his unevenly cut mane, in-between his unevenly cut legs, on the side of his unevenly cut belly are left not only jagged edges, but random tufts of hair. What made the visit bizarre was the fact that my cat's hair mattes were saved next to the counter and what seemed like a common shpeel about the implications of allowing a cat's hair to matte was given to me before I could get my bill. I understand that you feel an obligation to inform your patrons about what they may be unaware of when it comes to hygiene related discomfort but I made the appointment Online with a note about his mattes, I spoke to you about his mattes when I dropped him off, the whole reason for shelling out 80 hard earned dollars was so that we can deal with the mattes so my cat could avoid being uncomfortable. And after all this, his hair is displayed to me and I get some "it really is very painful for them" I know. That's why we're here. We want to rid the cat of the mattes. We feel bad about the mattes. It's not the first time we've come to you about the mattes. It's not the first time we've been guilt tripped about the mattes. It will be the last though. Nothing about this was worth it. 80 dollars for a hack job haircut and a guilt trip. We're going to learn how to cut his hair ourselves. There's no way we could do it worse than you did. Either that or were going to pay someone else to finish the job. I would actually love my money back. In any case I will not be coming back to this bizarre location. Maybe another PetSmart will be less weird or is it company policy to guilt trip your customers while they're seeking treatment for their pets condition and then give them an unprofessional grooming because you're......upset about it or something? Are you just bad at this? He showed no signs of discomfort at home by the way. Thanks for asking. Truly horrible experience. I'm done.
A Google User
I brought my dog like I always had up to be cut and washed. I've been bringing him for year's and all of a sudden this other girl that was going to cut him said she was gonna up charge me a extra half hour which he takes 3 hours or a little more anyways. Thats why they charge a fortune for a 65 pound dog! because she felt a little matting on his back end, and at the bottom of his back leg, which he's always a little matted there. My dog is a sheepadoole, they should say the will charge more with a medium hair dog! That's why they charge more for big dogs since it's almost with tip almost 200.00 He had burs from summer and, still it never took any longer. Now all of a sudden they start up charging on him. Then when I said then just shave him again they said they were gonna charge more because it makes their razors go dull quicker.The manager was gonna fix it even though he only felt a mat at the back end. So my appointment was for 1:30 and all of a sudden they tell me they aren't doing it because it was 10 minutes after! NEVER AGAIN SINCE THEY CHARGE WAY OVER A HUNDRED NOW!
A Google User
It's ok. Usually cleanish. I never get horrible or super good service. They're just ok. With Petco falling apart in Eagan, I'm coming here more often.
A Google User
The grooming service was horrific! Two random customers on our way out asked if he was groom there today and said it was the worst Schnauzer cut ever. When he was dropped off, we gave details and showed a picture of what he looks like groomed. He is usually groomed at a Petsmart in a different state. When I picked him up he was shaking, I was in shock. I asked the woman what happened and that he looked like a westie or something else and she shrugged and said yeah it's bad. I asked if she could just shave everything because he was not symmetrical either. She said that they were closed now and he was the last dog. Bad cut and bad service. I will never go back and highly reccomend avoiding getting your dog groomed here at all costs. When I paid the woman in front of me was nice and felt so bad for our dog's awful cut and was better at communicating how bad the cut was to the cashier who quietly listened but took no action. I get mistakes happen cutting hair but a mini schnauzer with no beard!? No eyebrows?! Random hair patches on his elbows and no symmetry at all. And no attempts to correct the situation?! This beautiful dog looks awkward till it grows out- it's not the end of the world but the end of our relationship with PetSmart Do not groom your dog here.
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
Categories
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