Monte Vista Small Animal Hospital

Reviews

Sharon

Last Monday my husband and I had to make the most hardest decision of our lives. We had to say goodbye to our beautiful almost 16 year old dog, Zoey. The staff at Monte Vista Animal Hospital made this process as comfortable as possible. The entire process was handled with care. Yesterday, I received a hand written card of condolences from the staff and it meant a lot to me. On the front was an image of a border collie that looked exactly like my beautiful girl. I’d like to thank the staff for making this process comfortable. Thank you for handling this matter with respect and dignity. I will forever miss my girl Zoey ❤️

Anel orozco

I had the best experience with the care of my dog Fluffy .Dr. Lee is very compassionate for animals and all staff are great. I recommend this veterinarian hospital. Keep up the good work.

Maya Herrera Esquivel

Horrible place, horrible people I don’t recommend coming here. The Front staff is rude. There main focus is money and not your pet. We had originally went to another vet but they as well didn’t do anything so we thought this place would be better, We were having an emergency. We had told them our dog was having seizure for a while and need her stomach pumped and need examinations. We came in the morning we told them that and they “wrote” it down and told us we had to wait till 3, so at 3 we came back with our dog. They took her and started giving her shots after shots without informing us what it was or without us signing anything. We went there cause we need her stomach pumped and an Examination but ended up leave 15 minutes later with no Examination and without her stomach being pumped. We payed around 600 dollars for them to not help us and our dog passed away. It’s honestly disgusting how they saw a dog in this much pain and hurting, and they saw us hurting, but all they cared about was the money.

Patrick Zado

My dog had been going here for 14 years. Something changed over the past few years ever since it sold. I took my dog in at the end of April for teeth extraction. Dr. Shawnacey Donahue tested her blood and said she had elevated kidney and liver levels and proceeded with the teeth extraction, which cost $1400. Three weeks later, I had to take my dog back in as she wasn't feeling or acting right. They did another blood panel for $400 which showed that her kidney and liver levels were extremely high and she had stage 4 renal disease and had days to live. Something that should have been identified three weeks earlier and not having to put my dog through the unnecessary surgery. What's worse, I left a message for a manger (Amber) on 5/28/24 and asked for a call back by the end of the day and she never called. The next day I asked for her manager Chastity and she wasn't available and I left her a message and asked for a call back by 5 PM and she never called. Then on Friday, an employee called and said Chastity was "busy in meetings" all day and she is going to call me when she has time, but still nothing. Next call is to the State Veterinary Medical Board, maybe that will get their attention.

Sarah Sanders

I’ve been going here for years. Never had a bad experience. However, when I made appointments earlier in the week I was told they changed owners and now must charge $25 dollars for a canceled appointment if not done 24 hours in advance. Ok I get that. I fell ill on Wednesday but made it to my appointment Thursday. I wasn’t to sick and I figured I’d mostly be in the car. I woke up this morning to dizzy to even walk so I called to cancel my other appointment this afternoon. I can barely speak and I’m obviously sick. I understood there would be a $25 dollars charge but I was then told you just wait in your car. I told her no I’m going to have to reschedule then she informs me no you can’t do that it’s still a $25 dollar charge to reschedule…yea I figured that would be the case I’m just trying to get off the phone with you because talking hurts!!! In all honesty I am always there for my appointment. They should give grace and allow you 1 cancellation in less than 24hours within 1 calendar year. I understand why a vet would make a rule like this but they should rethink a policy that allows you to cancel for emergencies. I think I’m going to call around and see about taking my fur baby’s somewhere with a bit more compassion.

Tanya Porter

We've been going to this vet since they opened. We've also had several animals through the years. Today one of our cats had a bad bite on his chest. They got us in immediately. Even though his wounds required deep cleaning and medication, it only costs 350. Thank you! We will continue to take our animals to Monte Vista Small Animal Hospital.

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Business Hours
Monday:07:00AM - 18:00PMTuesday:07:00AM - 18:00PMWednesday:07:00AM - 19:00PMThursday:07:00AM - 19:00PMFriday:07:00AM - 18:00PMSaturday:08:00AM - 18:00PMSunday:08:00AM - 18:00PM

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services