Best Friends Pet Passings + Cremations
4.6 from 69 reviews
Address 1001 Menaul Blvd NE Ste E, Albuquerque, NM 87107
Phone Number +15053455615
Description Best Friends Pet Passings + Cremations exists to serve Albuquerque pets and their families through cremation and memorial services. When a human loved one dies, a funeral or memorial service provides an outlet for grief and a way to honor their memory. This is just as true for the animals you love. With our compassionate pet cremation services and personalized memorial options, you can help them rest so you can both be at peace. Services available by appointment; call or visit our website to learn more.
Cristobal Lane
I was happy with the service that was provided initially, then found out that even though we paid the vet for the full cremation service we did not receive the complete package. I contacted the company on their "contact us" page and never had a response. If they had attempted to contact me or even responded, this may have been a better review. Money isn't the issue, the memory of our beloved companion is. UPDATE: I was contacted by Aniko, the manager, who was very helpful and explained the situation. I found out that the veterinary hospital charged for the services and that Best Friends did not do the paw print or was not asked to provide a fur clipping either even though we paid the same price that Best Friends would have charged for both. Be aware if you go through your vet to make sure that you get what you are paying for. Best Friends did a great job with the information they were given. I can't say the same for the vet right now.
Jer Prime
I've used this service 4 times over the last 15 years or less. They do such a great job. I am impressed with the compassion they have to make sure all animals and owner are acknowledged during the grieving. Thank you Aniko and staff for your condolences for my Cheyenne. Unfortunately we are moving out of state in a few months. Or i would use them for my senior Littles. Rest in peace Cheyenne ♡ Edit 01/19/2023 05:34pm I picked up Cheyenne's ashes and Diane was so nice and helped me so much. I got home, checked the paper work. Although I am happy with the urn box, I am surprised at the bill. I was charged 15 dollars for NOT getting fur clippings. And also charged 45 dollars for NOT getting paw prints. I will be calling tomorrow and getting a reimbursement. 65 dollars is crazy. Please check your paper work.
Jen
Our time with Best Friends was beyond amazing. Every person we encountered from the very beginning to the very end was extremely friendly and remorseful towards my husband and I. Starting from the very beginning, our cat Shere-Khan died on a Sunday. We were devastated. We began calling everywhere noticing every place was closed on the weekends but a kind lady (whose name we unfortunately didn’t catch) from Best Friends called us back. It felt like a miracle because Best Friends was our top choice. From the very beginning of that phone call she was very kind and supportive of us. Understanding it was hard for us to speak through the tears being our cat just died that morning. She set up an appointment the next day on Monday right when they opened and then she walked us through how to preserve him properly until our appointment the next day. The next day at our appointment everyone we encountered with was very friendly and offered their condolences to us. The woman that handled our affairs with the cremation her name was Chloe Edeal. She was amazing to work with. She was very kind and remorseful and also very patient again understanding with us as it was hard for us to speak through the tears. She gave us a some paper and some envelopes to write letters to our cat to be put in the cremation furnace. Chloe was especially patient when the option for a viewing came up because I was indecisive about it. I hadn’t seen Shere-Khan dead even at our house I chose not to look at him but we ended up going with the viewing option which we are glad we did. Which brings me to the viewing. The viewing was absolutely beautiful. They set our baby boy up in a cute basket with a blanket. He looked like he was sleeping. Chloe again was there to bring us to the room he was in. Again she was absolutely kind and remorseful. Best Friends helped us say our last goodbye in such a beautiful way. For anyone who comes we highly recommend you choose the viewing option. Best Friends does an amazing job at making your loved one look at peace. We finally got Shere-Khan’s remains back along with everything else we chose to get like his fur clipping and his paw print. They even gave us a card with a poem on it about the rainbow bridge. We also received a letter again offering their condolences. Overall, my husband and I are beyond glad we chose Best Friends for our pet cremation, especially working with Chloe. Losing Shere-Khan has been one of the hardest things I’ve gone through. To this day it’s still really hard. He was always by side, he always followed me everywhere. He was the perfect cat and losing him at his age of 5 years old was devastating. Best Friends Pet Cremation and all who helped us with it has been a great blessing. I will forever be grateful for their kindness, their remorse for us and their support through such a hard time in our lives. 🐾 Thank you Best Friends! ❤️
Elizabeth Conroy
my dog and best friend passed away last night under my hands. I woke up not knowing how or where I could get her to burial. This service is the best, so compassionate and kind. They assisted me to find a mobile vet to come for her body and take here there. The Vet was an amazing, kind, professional who treated my best friend with gentleness, kindness, and so much respect. I am so sorry if you see this, it means you have a broken heart as well.
Mariah Otero
Our elderly pup Bruno passed away at home, we were devastated and unsure of what to do after. This company made the process so easy, and gave us memories we can keep forever. They even got him back to us well before Christmas. We could not recommend this place more! My fiance said the staff was also incredibly friendly and helpful.
Mary Ward
Best Friends made the incredibly difficult process of losing my girl much easier. The people I spoke with were kind, compassionate, and prompt in getting Lulu’s ashes to me. The urn is beautiful and the paw print clay heart is so special.
Business Hours
Monday:09:00AM - 17:00PMTuesday:09:00AM - 17:00PMWednesday:09:00AM - 17:00PMThursday:09:00AM - 17:00PMFriday:09:00AM - 17:00PMSaturday:ClosedSunday:Closed
Service options
- Language assistance > English
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Categories
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