Pet's Best Friend, Inc.
4.6 from 82 reviews
Address 1071 N Winstead Ave, Rocky Mount, NC 27804
Phone Number +12529377205
Description We provide complete and personalized care for your pets, and peace of mind for you. We offer professional dog grooming, doggie daycare and overnight boarding. We’ve been loving and caring for your pets for over 30 years. We are open daily (Mon-Fri) for dog grooming and dog boarding and open on Saturday and Sunday for dog boarding only.
Bambi Sharpe
I am so very hurt and disappointed with the grooming services that I received from PBF. This was my first time coming in this groomers. I found them online. I dropped my Shichon (Shih Tzu & Bichon Frise mix), Shadow, off for his spring/summer cut. What was returned to me is something that did not even resemble my baby. Although he is brushed daily his hair still gets tangled and matted in some areas, however, not to the point where he deserved to be skinned beyond recognition. The groomer “texted” me to inform me that Shadow had some “extremely matted” areas which needed to be shaved. That is understandable, however, to shave him completely bald all over was nothing more than pure laziness and ridiculousness. The groomer owed it to me to call and discuss which me any extreme deviations outside of what was discussed. Shadow’s face was not matted. They could have at least groomed his face cute enough to go with this hideous scalping. Above all, they charged me $40 for detangling and dematting as if they went in phases when clearly they just went straight in with the clippers and cut off all his hair. This first impression will be my last visit. Update 28 April 2024 The owner did text me and tried to tell me that Shadow was matted and shared some internet content on matting. As I stated in my messages, Shadow had a vet appointment a couple of days before the incident at Banfield. The staff can verify that he was NOT matted. I, additionally, stated that the staff should have called explained more thoroughly the situation, maybe send pics or call me in to view what was being proposed. Especially, since I was a new client. I should not find out all that was done to him when they are calling me to pick him up. Don’t try to “educate” me after the fact. If I had dropped a car off for services and additional things needed to be done I would have gotten a phone call to ensure that I understood what was going to happen. All I can hope is that the situation aids in upgrading your notification policy and procedures. Texts do not suffice when deviating from services that were expected to happen. Calls ensure understanding and minimize words getting lost in translation. Efficient and effect communication is essential. The situation is indeed handled. I aired my grievance and I will not be using your services again.
Elise Webb
I have been going to PBF for about a year. Susan and her team have been the most loving and compassionate people i know. My dogs love to wait by the door for daycare to pick them up. Sometimes they will even sit there and cry waiting. PBF treats your pets as if they were theirs. I never have to worry about my dogs when they go to daycare. I love my dogs and i am particular about who watches them. However i never worry when they are at daycare. They also do an excellent job grooming my pets. I can not say enough about this place. Susan has even gone the extra mile for me so many times to make sure my pets were well taken care of. We love you PBF!!! The pictures below are the pups waiting on PBF to arrive!!!!
Delicia Battle
My Bella ALWAYS leaves Pets Best Friend! Happy, Clean, and beautiful! The staff is Awesome very loving caring and most of all patient! This would be your absolute BEST choice. Love Delicia and Bella
Whitney M
Thank you PBF for always taking great care of Winston! From what I can tell Winston likes the staff which speaks volumes as he is generally not a fan of the groomer. PBF can get very busy but I believe that is a testament of how many people trust PBF with their pets. Going into todays appointment I knew that Winston was going to need to be shaved down due to a few matts he had developed. I was completely fine with this as ultimately I want Winston to be comfortable & I trust PBF wouldn’t shave him if it wasn’t necessary. Thus far very pleased with our experience and Winston also thanks PBF!!
Derrick “Mrdoom07” Santiful
My Puppy Pete had a great time there. staff treated him great. Nothing but good things to say about the staff and the care that Pete received. I will be taking him back next time I have to leave him.
Lou Stroud
I can assure you we will not be going back. Yes he may have had knots but laziness of the groomer and place a business occurred. She could have cut down his hair and then felt the knots or invited me to come and see how “bad it was”. We take care of Maui !!! WOW. I had no idea that so many people love their dogs as much as I love Maui. More and more that I am finding out about PBF, I know that I really will never go. Update: Jeff called the place of business Susan (the owner) was walking in the door per the worker and Jeff was placed on hold and held for 7 minutes and then Beth came back to talk to him. I hear that Susan gets her employees to do this quite often. The owner herself did not even want to talk with Jeff. That’s is lazy within itself I have had other issues also but I have left them alone. Such has whipped cream in his fur, appointments being missed and other things. Maui loved Auntie Heather and she loved him. Now she no longer works at Pets Best Friend. I would love to know why. Heather what’s the best thing going for PBF? Maui has been a emotional support dog for me this past year as he is part of my family. You would never treat a child like this. Check oh my Facebook for more people stating how they were treated Oh it’s better. Just got a text fromPBF. Where she shared medical info about one of her old employees and did not even talk to me about what is happening with me and Maui!!!
Business Hours
Monday:07:30AM - 17:30PMTuesday:07:30AM - 17:30PMWednesday:07:30AM - 17:30PMThursday:07:30AM - 17:30PMFriday:07:30AM - 17:30PMSaturday:ClosedSunday:Closed
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Categories
Services
Serves Rocky Mount
Latest Businesess
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