Trusted Journey Pet Memorial Services - Plainfield, IL

Reviews

Frank Pastorello

My awesome dog Bear passed away May 28,2024 at 15 years old. He was loyal from day one. We had a private viewing service and cremation from Trusted Journey. From the beginning until the end Trusted Journey did an extremely fabulous job. The prepared him beautifully for the viewing like he was just "sleeping." They explained everything step by step and we received his ashes and related items immediately after his cremation the same day. Everyone especially Courtney, Katy and many others made it all so seamless and the entire Pastorello family cant thank you enough for all you have done for our Bear and family. Thank you all for being so kind and trustworthy.

Dee Dee Barie

Received my pets ashes from our vet today, Colonial Manor Animal Hospital. I can’t thank Trusted Journey for the beautiful burial urn, paw print imprint and velvet bags they placed my pet in. She was a wonderful part of our family. Trusted Journey showed their compassion and dignity in caring for our pet in her after life.

Sayra Rueda

My sweet baby boy passed away on Saturday. He was returned to me a few days later and the whole process was bittersweet. My baby was finally coming back home. Trusted Journey did a wonderful job.

Kim Markman

I brought my sweet Yogi here yesterday and it was my first time at this facility and I could not be more pleased. From start to finish, Courtney was AMAZING! She answered the phone when I called to make the appointment, she was there with me through the entire process, and answered all my questions. Even though this is an emotional experience (I've been through it far too many times), she truly helped comfort me and made everything less stressful. I feel she sincerely cares and A Trusted Journey is lucky to have her on their team!

Emily Balistreri

My best friend and cat passed very unexpectedly last week. Trusted Journey was the suggested service for a private cremation by the emergency vet that I was at when he passed. I chose to trust the process and go ahead with the service even though I felt nervous and heartbroken. During the picking out his urn and plaque portion of the process which was only given to me through email, there was a place to put special instructions so I requested a paw print be included if possible. I received a voicemail stating that they could not accommodate my request which I was sad about but thought it was nice they called. I received my pets ashes back very quickly with a certificate in a nice bag but nothing else as far as a fur remnant or paw impression. I am rather sad to see the reviews of everyone else receiving these items to remember their friends by and also as assurance that it is their animal that are getting back. The over all urn is nice I’m just very sad to know that they could have indeed done that for me and just didn’t. He was very special to me, it would have meant so much.

Gaby E

On a first day of winter, 12/21/2023, my little baby gained his wings and flew high to heaven. This is the place where my vet clinic sent my cat to get cremated. They had a few options for me to pick the urn and It took about 2 weeks to receive everything back, which was fine considering the holiday hours. To my surprise, it was way better than I expected. I was shocked to even receive some of his fur back 🥹🤍 It made me cry so much and in a way, it brought me some peace. Thank you for everything and the perfect paw print of my little baby!

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Business Hours
Monday:08:00AM - 16:00PMTuesday:08:00AM - 16:00PMWednesday:08:00AM - 16:00PMThursday:08:00AM - 16:00PMFriday:08:00AM - 15:00PMSaturday:ClosedSunday:Closed

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

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