Animal Kingdom Veterinary Hospital

Reviews

Jennifer Mason

Animal Kingdom were amazing with the recent emergency situation I had with my cat, Charlie. Dr Marsh went out of her way to help save him, and Douglas was incredible. His empathy, professionalism, and support really helped me at a time of crisis. I don’t think Charlie would still be alive without his care and dedication at the time. A huge thank you, especially from Charlie!

Sara Snyder

As others have recently shared, I echo their frustrations. As a loyal customer to Animal Kingdom for nearly a decade, I find that they have recently done a complete 180⁰ with their customer service and policy enforcement. As someone who has ALWAYS paid their bill before leaving the clinic I find it insulting that they continually treat me as if I will be skipping out on my bill. They recently lost power briefly from a storm while I was there and when I refused to allow them to hand write my card number on a piece of paper, the admins very clearly showed their annoyance with me and made me feel as if I was in the wrong - not acknowledging that I had just left a very stressful appt with my dog all while juggling a fussy infant in tow. Nearly in tears from everything going on. Poor customer service in general. Of note - they keep a card on file now per their new deposit policy so hand writing my card number on paper for anyone to view was absolutely unnecessary. I recently lost one older dog, to which I believe AK could have offered more help to his condition but that is in the past now. Now, I am close to losing our second older dog and can't help but think AK is doing the absolute worst job in providing proper care. Prescribing antibiotics without knowing what bacteria or infection she is suffering with. Suggesting all the services that cost an arm and a leg. And not taking things in a "step by step" manner. I'm very disappointed in the shift in environment that I'm experiencing. It really makes me feel like we are just another dollar and nothing else.

John Martin

I recently moved back to Ann Arbor after living in North Carolina for several years, and needed a vet for my little girl. I reached out to my aunt who was familiar with the current veterinarian options available, and she suggested I use Animal Kingdom. I am very glad I did. The front office staff are very friendly and helpful, and always answer the phone. I have seen two doctors so far, and both were very comprehensive in their examinations. Also, everything seems to be very reasonably priced. I highly suggest you take your fur babies to AK. You won't regret it.

Don Crawford

Incredibly disappointed with what was previously a fantastic veterinary practice. I have been a client at Animal Kingdom for years now with multiple pets being patients here. The clinic has a new office administrator/manager who has chosen to enact new policies which I find untenable as a long term customer. Beyond that, Dudley’s clear contempt for clients is astonishing. The clinic now requires prepayment of a deposit before they will even schedule an appointment with a vet or even for just a nail trim. I could understand this treatment if I had previously no-showed to an appointment or if I had ever failed to pay in full for services rendered at the time of the appointment. But as someone who has been a loyal customer for years, who has never once missed an appointment or not paid a bill in full, I find this new policy incredibly insulting. The clinic also now refuses to electronically verify prescriptions for Chewy in an attempt to force customers to use their overpriced pharmacy. Chewy customer service has stated that I am not the first customer to run into this issue with Animal Kingdom. They also now refuse to renew my cat’s flea and tick preventative unless I bring him in for a full wellness exam. My cat has taken the same flea/tick medication his entire life with zero issues, and I have never once been denied a refill prior to this new office manager implementing his new policies. He claims this is a legal requirement but also refuses to cite the MCL statute supposedly related to his claim that my cat had to be seen in person despite being in perfectly fine health. These policies strike me as being nothing more than a poorly veiled attempt at profiteering and increasing revenue. During a phone conversation with the office manager, he repeatedly over-talked me and was incredibly condescending. He also threatened that he would contact my employer to falsely tell them that I was being verbally abusive to veterinary office staff (I work as a sales manager in the pet industry consulting with vets and pet store owners). I find this incredibly funny, as I recorded my interaction with him and did not raise my voice, swear, or do anything remotely insulting to the office manager or any of the clinic staff. When I asked when the clinic owner, Dr. Vicky D Marsh, would be available to discuss my concerns about the new policies and his behavior/threats, the office administrator stated “I think this conversation is over” and refused to give me a time I could reach Dr. Marsh. As such I’ve reached out to her through social media and used my industry contacts to track down her cell phone number in an effort to inform her of her employee’s conduct. I’m really hoping Dr. Marsh has better customer service skills than her staff and will do the right thing as a business owner and reach out to discuss this situation. It’s just absurd to have to resort to contacting a business owner through Facebook because an employee refuses to simply state when would be a good time to call and speak to the clinic’s owner. Animal Kingdom has been a well respected veterinary clinic in the Saline and Ann Arbor area for years. It really is a tragic shame to see their previously stellar customer service take a rapid nose dive, only due to what seems to be a newly hired, power-tripping admin worker. As someone whose entire job and livelihood revolves around relationship building and providing quality customer service, I can’t help but just shake my head at the way some people behave when dealing with their clients. The office manager truly needs a crash course in how to have a discourse with the clinic’s clientele. I’ve already requested my pets’ electronic medical records and will be looking for a new vet who doesn’t employ admin staff who believe it is acceptable to treat their longtime clients like fraudsters, with absolutely zero concern for providing quality, respectful customer service. I’m just incredibly disappointed to see this previously amazing practice throw customer service and respect for long time customers out the window.

Kelly Ormsby

I took my Bungee parakeet to have his toenails clipped and a check-up. He was flying around the house in the morning and landing on us so he was doing good. The toenail Tech was trimming the birds toenails and I thought he was squeezing him to hard. The bird ended up dieing right there. We were in shock. The birds name was Lucky and he was allowed to fly around the house at all times. He was the entertaining and very smart. We can't believe this happened. We are at a loss. It's so empty in the house without him here. This Tech was to rough with our baby. My advice is don't take your Bungee to Animal Kingdom unless you like taking risks.

Paige

I took my Russian dwarf hamster here. The vet said they don't get many lil hammies. Still, they treated me and my lil guy like royalty. The vet showed a deep care and vast knowledge for animals. I really appreciated the experience we had at this vet. The office is beautiful. You can tell they really care about the people and pets in this community.

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Business Hours
Monday:08:00AM - 17:00PMTuesday:08:00AM - 17:00PMWednesday:08:00AM - 17:00PMThursday:08:00AM - 17:00PMFriday:08:00AM - 17:00PMSaturday:ClosedSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services