VCA Pets Are People Too Roswell Animal Hospital

Reviews

Jessica Kundtz

We’ve been coming here since we first got our dog and they have been amazing! So knowledgeable, friendly, accommodating, etc! Highly recommend! Always a good experience for our puppsters and ourselves.

Bryan Hearn

VCA Pets Are People Too Roswell has an amazing staff! We have been taking our dog Zoe there for two years now. They are always very welcoming and very friendly. Always knowledgeable and professional. We know Zoe is in very good hands with VCA Roswell. Thank you to the entire staff for all that you do and for always going above and beyond!

La'Rea Woodruff

⭐⭐⭐⭐⭐ I can't sing enough praises for my vet at VCA! The level of care and attention they provide is beyond exceptional – it's as if they love your pets like their own furry family members. From routine check-ups to those moments of concern, they navigate with expertise and genuine compassion. I wholeheartedly recommend VCA; they've truly become an extended family for my pets. Top-notch service, a heartfelt touch – five stars without a doubt!

All About Cats Rescue and Adoption

VCA takes good care of our cats! We appreciate them getting us in quickly and the friendly people.

Zoe DK

I always feel confident that my cats are getting the best care here, especially under Dr. Clarke! He is always quick to address any concerns I have, and comes up with a variety of solutions that work for me and my pets.

Jurnee I.

I've finally mellowed out enough to speak true and proper about the experiences received here by the staff. When I first visited VCA, that was on December 20th in 2019. As required by most veterinary clinics, I was aware that my pup, Dakota, would have to undergo a physical exam and we were also popping in to get his bordetella shot updated. My coworker ranted and raved about how their CareClub plan saved her so much money as it was a discounted membership that allowed you to pay for routine shots and other procedures subjective to your plan of choice monthly instead of coming out of pocket all at once. For a college student, it sounded like a great idea at the time... We arrived and check-in was very prompt, information was filled out, weight was taken and we were ushered into an exam room within 10 minutes or less. The vet tech was very sweet and we had no trouble confirming everything with her. I greatly appreciated her giving my pup the treats they had on hand since he was very anxious to be in their facility and not looking to be poked and prodded again. And then Dr. Wolf came in, he was noticeably very wary of Dakota and kept his distance. Questioning me as to whether he was aggressive and would bite, but I can't fault him for that as my dog didn't look nearly as friendly as he is. As the appointment progressed, even though Dr. Wolf praised Kota's health and weight, he failed to answer the most important question I'd had regarding a bump on the back of my dog's neck that had made it's second appearance within 2-3 months. Even went so far as to point out multiple, smaller bumps beneath my dog's skin which stressed me out to no end. I asked him repeatedly about what could be done to figure out what they were and was met with the same discouraging answer that he'd never seen this type of thing before and nothing would help. Ended up telling me to come back if the bump appeared again since it was going down, but that left me feeling unsure and we just decided to move on. He also tried to sell me on Lepto before he left, but his explanation of the vaccine left me feeling like that was something unneeded. I ended up signing up for their CareClub anyway before I left and received a goodie bag full of information and one complimentary dose of Interceptor and Simparica. Figured I could just schedule around Dr. Wolf's days for any future visits. Fast forward and we're popping in again on January 13th in 2020 for Dakota's very first dental cleaning, which was covered by the plan I chose. I dropped him off first thing in the morning and the receptionist slid consent forms across the counter for me to sign. Please take note that I was given a written run down of the treatment plan that was to take place that day, all of which included fluids, the dental procedure, hospitalization, scans, etc. Nothing that was shown to me included the heartworm test, Giardia, and another bordetella shot, all of which had been done when I'd picked him up around 3-4 pm. I was rushing to get back to work, so I didn't have time to go back and forth but I'd called the following morning and spoke with the hospital manager to express my confusion and frustration. Dara, the manager, admitted to me that the doctor on duty (Dr. Megan Harris) didn't read over my pup's files correctly and they vaccinated him again for something he'd received 3 weeks ago. I was credited back for that without a fight. Unfortunately the Giardia and the heartworm test were where we repeatedly butted heads despite records being provided that they were still up to date and by her tone of voice, got the impression they she just wanted to be over with the conversation and could care less if I was still a client by the end of it. After a few weeks, Dara and I had a few conversations regarding canceling my membership as I no longer felt comfortable trusting them with Dakota's care, nor was I willing to risk surprise charges for these expensive visits. It's thanks to her understanding and willingness that this clinic is rated a two instead of one.

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Business Hours
Monday:07:30AM - 18:00PMTuesday:07:30AM - 18:00PMWednesday:07:30AM - 18:00PMThursday:07:30AM - 18:00PMFriday:07:30AM - 18:00PMSaturday:08:00AM - 16:00PMSunday:Closed

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services