Veterinary Specialty and Emergency Center of Thousand Oaks
3.3 from 265 reviews
Address 2967 N Moorpark Rd, Thousand Oaks, CA 91360
Phone Number +18054922436
Description Veterinary Specialty and Emergency Center of Thousand Oaks (VSEC) is a multi-specialty pet hospital that offers comprehensive medical services for cats and dogs. We focus on innovation and advanced services including the newest procedures and techniques. Each of our specialists has completed at least three years of additional training beyond veterinary school and has passed rigorous examinations to become board-certified in their areas of specialization. We are here to help with 24/7 emergency services. Our Thousand Oaks veterinarians are specially trained in emergency medicine, and our board-certified veterinary criticalist treats pets with life-threatening conditions.
Website https://www.vsecto.com/site/home?y_source=1_MzA4NTY4NjMtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
David Corralejo
Mixed feelings with the place. Grateful they took my cat in late at night when everyone else was filled. My cat Rum (male) had a urine tract blockage . Brought him in and first person to talk to us was a lady with short hair that acted like a guy. She sat across me and my gf legs spread and pretty much began to negotiate a price for my cats treatment. I work in sales and would never treat people like this especially when your pets life’s on the line. They definitely use that tactic against you. We agreed on the “lower” end of 3500 to take him and attempt to flush his blockage out. I felt like my treatment was based on how much I paid. Which is messed up. Everyone else ok the receptionist was the nicest and the reason I went in so quickly thankfully. O and mid negotiations the short haired lady stopped and asked my girlfriend you look familiar have I seen you before. Like hitting on her 🤦♂️. Annoying but I’m at there mercy at this point. Long story short he needed a PU surgery and here it would be an additional 7k. Thankfully someone there was kind enough to recommend me Topanga Veterinary Clinic and they did the surgery for 3500. I hope you guys work on your customer service skills and not just the $$$ part of it. I would recommend people to come here only and emergency situations and to guickly go else where. Unless funds are unlimited then by all means . Thankfully Rum is still here to live another day
Tyler
This place told me easy surgeries not to be worried.. They killed both of my dogs on 2 separate occasions.. Only cared about getting there money. Then called cops on me when I got upset and asked for questions…Had them show up to my house and interrogate me. All i have to say is if you love your pet I highly recommend not taking them to this place… I would give them minus stars if that was an option…
jon harris
Crupi and Haley were so helpful and caring for my mini aussie, Ollie, that they completely overshadowed the horrible treatment that i received from a very aggresive female tech with a very small mustache(mark?) that needs to be reminded of her training in customer service and triage. Maria and Dr Norris were excellent. Maria sat with me while I talked about myself for almost an hour and Dr Norris reassured me that my dog will continue to heal fine. would definitely recommend! Haley, please know that you're the best receptionist in all of veterinary medicine, no, in all of the medicines.
Brittany Klein
I took my ten week old puppy here in an emergency situation around 8pm on a Friday night and I’m very grateful they were there to help. They were fast and approached the situation quickly and with compassion. I saw a vet almost immediately and I was kept very informed throughout the process. Obviously an emergency vet hospital is a very pricey situation but I’m glad she got great care and is doing well now. Like every healthcare situation, just stay calm and gather the information you need to make the best informed decisions you can for your family. And consider pet insurance if you don’t have it already. Things happen.
Charles V
At the end of December 2023, I took my Pomeranian puppy, Yogi, to VSEC in Thousand Oaks. We had to make the drive from the Ventura area since the local emergency vet was fully booked, and it was the holiday season. The reason for our visit was head trauma; Yogi had previously been diagnosed with parvovirus. Despite testing positive for parvo, he was not showing significant symptoms, aside from some glucose issues that required him to be fed every four hours. We sat in the waiting room for nearly 2 hours before being seen by a doctor. I informed the front desk multiple times that it was an emergency situation, and they continued to see other dogs first who were in less critical condition. Once Yogi was finally evaluated, the doctor informed me that the estimated costs for Yogi's treatment could range from $10,000 to $20,000 in the long run and suggested putting yogi down (Euthanasia) because it was not 100% if he would recover fully. After examining Yogi, the veterinarian explained that it would be very costly to save him, possibly requiring IV treatment for the parvovirus. I clarified that his parvo was under control and that we were primarily concerned about the head trauma. I disagreed with his recommendation and requested further treatment. After going back and forth the vet agreed to keep Yogi overnight on IVs to monitor his glucose levels and head trauma. The following day, I received a call stating that Yogi was heavily sedated. They mentioned they had to close for the holidays, which I understood, but I felt it necessary to seek further care. Thankfully, I opted to go to Access in woodland hills, where a neurologist was available. They took Yogi in and, at a fraction of the cost, assured me that he would have no lasting issues from the concussion and would recover fully. Yogi has since healed from both the parvovirus and the concussion and is now a happy, healthy dog approaching his first birthday in October. If I had followed the advice of the veterinarian in Thousand Oaks, I wouldn’t have Yogi with me today. My total cost at VSEC was $2,500 for one night, while the treatment at Access cost only $1,300 and included a neurologist. I highly recommend avoiding VSEC and instead suggest the Horizon location in Ventura or Access in Woodland Hills for emergency services. I am extremely disappointed with the recommendations and overall service at VSEC, and I’m grateful I found a better option for Yogi’s care.
Bonnie Fortin
Thank you for saving my sweet girl from a rattlesnake bite. She’s recovered and doing great. The staff administered two bags of anti-venom. 5 Stars
Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:Open 24 HoursSunday:Open 24 Hours
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointments recommended
Categories
Services
Latest Businesess
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