City of Augusta Animal Services
3.3 from 149 reviews
Address 4164 Mack Ln, Augusta, GA 30906
Phone Number +17067906836
Description Mission Statement The mission of Augusta Animal Services is to enforce state laws and local ordinances pertaining to the care and control of animals, protection of life and property, and to raise public awareness of responsible pet ownership. Additionally, Augusta Animal Services strives to provide humane solutions for stray and homeless pets within the community through its return to owner, adoption, rescue, and foster efforts.
Sariau Alisi
It's been more than a year since I adopted their "Silver" a grey male Tabby who didn't and still doesn't like being put in a carrier. I walked in, chose him, finished the paperwork and was out within thirty minutes. One may think this would be a hasty adoption, that it would turn out to be a bad fit. But no. He has been the best cat for my situation and I am so grateful to the people and the kennel that let us meet. He will cuddle and play and just be around when I need, he is diplomatic to the dogs and gets affection and play from them, he convinced the local strays close enough for me to get them fixed, and brings me the results of his hunts in the night (even if it is just a leaf). Such an intelligent young man, I love him very much, and he will have a life well lived if I have anything to say about it.
Jennifer Mcknight
I took my son today to see the.dogs. Cindy helped us and she was fabulous. Front desk and administration was very friendly. I have visited several facilities for animals and I must say this is by far the nicest clean and beautiful building I have seen for animal control. I highly recommend. I have read other reviews for this place that are very misleading wanting to shame this facility. These people who wrote this could not be more wrong. I had an excellent visit and will be back soon. Everyone there today was so kind and invested in their job. GREAT PLACE
Caleb Monroe
Found a nice well trained dog here at this shelter. They called him Frank, but I’ve named him Titan!😅 I’m definitely interested in getting him a brother from here. Great thorough place! Thank you!
Brittany Upton
On 9/14/23 a random pitbull came up to Anthony at work (he works in Augusta) and he was a very young intact male that was super friendly as soon as he walked up to my husband. He followed him around all morning, he ate lunch with ant and his coworkers, he played in the “shop” while my husband cleaned up and reorganized everything and was overall a super good boy. Anthony had been sending me pictures and videos all morning of the dog playing and following him around and on his lunch break he called me to ask what I thought he should do about the dog, he was completely prepared to simply bring him home but Marlow is VERY dog reactive and adding a dog to our household would be super difficult because of this. I told ant he should call the shelter and have them scan him for a chip, if he didn’t have one they could take him in for vetting and have him rehomed to a forever home - this is what I have always seen happen with any other shelter I have ever worked with and I had to reason to expect different from this one. A coworkers mom took the dog to the shelter and he had no microchip so he was taken to the back to be processed into the shelter. **From the time he was dropped off until 9/22/23 that same amazing lady called at least every other day for updates on him as she wanted to know when he was adopted. My husband and his coworkers were super invested in this good boy finding a forever home.** On 9/22/23 my husbands coworker got a call from his mom that the dog had been put on the euthanasia list. I checked on the shelters website to find he was NEVER EVEN POSTED AS AVAILABLE FOR ADOPTION. He somehow made it onto the euthanasia list before even having a chance to find a new home. My husband called and explained he knew the dog and was the one to call them when he was found, they told him if he picked him up before they closed Friday he could take him home to stop him from being put down. My husband got permission from his boss to leave work long enough to get the dog but when he got there he was told it would be $125.00 if he wanted the dog. He explained he was never told about a fee and did not have the money on hand but they refused to change this “boarding + food” fee and let him take the dog. It was stated this day that the dog was showing “aggressive” behavior and this was why he was to be euthanized. My husband explained to them that he was super friendly and never showed any aggression towards his coworkers or himself while they had the dog in their “custody.” They said he was “pushing on the kennel door and escaping when they tried to put his food in the kennel,” but I still don’t understand how this is aggression - it sounds to me like he was more of a handful than they wanted to deal with. Their only solution to my husband not having the money they required to save the dog was to give my husband until Tuesday 9/26/23 to pickup the dog or he would be euthanized. On Saturday 9/23/23 we tried calling the shelter at least 5 times and ultimately left a voicemail asking for an update on him. We never got a return call. On Monday 9/25/23 the coworkers mom called to check on him and was told he would be euthanized before 5 today. My husband called and talked to a man to let them know he could pick the dog up WITH the $125.00 they wanted on Tuesday 9/26/23 as soon as they opened and this man told my husband that he would have someone call him back. My husbands call was returned by the same woman he talked to in person on Friday and she informed him that the dog became more aggressive and was supposedly lunging at the staff when they walked by his kennel so as a safety precaution he was euthanized already. She didn’t specify if he was euthanized over the weekend or if it happened Monday morning. My husband and his coworkers feel responsible for this dogs death and I am so angry that this happened. This dog deserved a chance at a good home.
Ashley Amara
So I just want everyone to be aware of Augusta Animal Services and what I’ve been dealing with for the past few weeks. My animals were removed from my boyfriends home and taken to Augusta Animal Services on 7/28/2023 the animal control people were made aware that I do not live in Augusta where my cats were staying for a short time after having kittens so they told my boyfriend that I had til august the 8th (this past Monday) to go and pick up my cats since I live a hour and a half away and have to use my moms vehicle since I wrecked mine back in December. I went up there on Friday, the forth, and was told they had sent them to a rescue that they would contact the rescue to bring them back, so I went back up there the next day Saturday the fifth only to be told one of my cats wasn’t up there because she had been adopted out, despite Georgia law being that they have to hold them FIVE BUSINESS DAYS. They adopted her out on August the 2nd which was THREE business days after they got her in. So I told them since they illegally adopted out my cat that they needed to get her back from the adopter because she was technically still mine and they hadn’t waited the appropriate amount of time according to Georgia state law and their website. They told me they would have to speak to their legal team to determine if they could get her back despite the director saying it was a “mistake” on their part and she shouldn’t have been adopted out. Well I got a phone call today after they spoke with their legal team stating there was nothing I can do and that it is a civil matter at this point, even though they are they ones that illegally adopted her out. I have security footage from my boyfriends security camera in his home that proves the date that my animals were removed and they still refuse to go get my cat back. It’s insane and they should do something about it. But instead they choose not to. And the bad thing is is this isn’t even the first so called “mistake” they’ve made according to their reviews on their Facebook page and all they did was offer me a cat from their shelter! Like I just want MY cat back that they had ZERO right to adopt out. I have reached out to the local news channels in Augusta on this matter. I just wanted people to be made aware of how screwed up this place is. I’m attaching pics of my cat that was illegally adopted out by this messed up place.
Amber McLaughlin
How exactly can you report anything to these people or have them help with anything?! I’ve called 30 times a day for 2 weeks now about two stray animals hanging around my house. No answer, no returned phone calls. Call dispatch, and they’re no damn help! At this point we have a bunch of numbers to call that give 0 help .
Business Hours
Monday:12:00PM - 17:00PMTuesday:12:00PM - 17:00PMWednesday:12:00PM - 17:00PMThursday:12:00PM - 17:00PMFriday:12:00PM - 17:00PMSaturday:12:00PM - 17:00PMSunday:Closed
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Categories
Latest Businesess
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City of Augusta Animal Services
4164 Mack Ln, Augusta, GA 30906
+17067906836