Address 1590 McMullen Booth Rd k5, Clearwater, FL 33759
Phone Number +17277261616
My husband and I spent over 2 hrs at Harborside for a simple rescue exam. The rabies vaccine was missing a serial/batch number on the paperwork. I contacted the rescue organization and they provided more detailed information with this batch number. I called Harborside and said I had the additional paperwork and serial number and asked if they needed the paperwork. The girl said no, took the serial number down and agreed to contact me quickly to get the tag. Hours passed and I heard nothing. So I called back and spoke to Bethany and she asked for the new paperwork, so I forwarded it to her and was promised a call back today. No CALL AT ALL. We are trying to socialize our new rescue and get her into obedience training and can't do it until she has her Pinellas County rabies license. Dr. Garcia was nice but really didn't do anything. The vet tech seemed new to the job and not very knowledgeable. The receptionist complained about the phone constantly ringing right in front of us. My husband left the exam room multiple times because we thought they had forgotten about us. Not the kind of customer service one would expect from a veterinary office. We waited way too long and we were new customers. Never going back.
I work Monday through Saturdays most weeks. This is my dogs primary vet; however, I found a vet open on Sundays. This past Sunday I took one of my dogs in for just a heartworm test. His gums looked pale so we went ahead and did a full panel. Long story short, ended up at the emergency vet with some very difficult decisions. The emergency vet and I sent all the blood work and diagnosis over to Harborside. I called Monday to see if I could speak to his primary vet for some guidance. Nobody called me back, knowing my dog was extremely sick. Tuesday I received a text (because that’s a sensitive thing to do) stating the vet would not speak to me, that my dog had last been there in Nov 2023 and he’d needed to come in. Look I understand, you can’t give me a diagnosis over the phone. That’s not what I needed. I needed to speak with a vet I had been working with and had (what I thought) a trusting relationship. The fact that they simply refused to speak to me without dragging him back in for unknown tests (since again, nobody would speak to me). The fact that the emergency vet AND the vet that was not his primary vet, both made time to have a 5 minute conversation with me, but his actual vet wouldn’t… I have a dying dog, whom is the patient of this animal clinic, and I felt they could’ve cared less.
Today was my first time taking my pug to Harborside. It was a great experience. The staff was very friendly and helpful. I really appreciate their transparency with pricing and asking me about each service before moving forward. They were even able to cut my crazy pugs toenails without any problems. I'm very happy I gave this vet a try and will continue to bring my other fur babies here.
They got us in very quickly when we realized our basset had a blockage in his intestines. The whole experience was incredible, they kept us updated every step of the way, the post op procedures are VERY detailed and help so much. They even reached out the next morning just to check on him and see how we were doing. The price was affordable especially for the urgency and type of the procedure that he needed. I’m so grateful for the awesome team they have working here. Worth the hour drive from Brandon area.
This vet is beyond amazing. I trust this vet with my fur babies any day. Dr. Garcia has helped my babies more time than I can thank her, from an infected dog bite to trying to figure out why my dog was sick, the vet tech laisha cares so much for your babies, it feels so good to have such a great staff in that office who truly care for your animals like their own. They are always so good about getting you in for appts especially if it’s an emergency they do everything they can for you. I am so greatful for everything they do for my pups Malibu and Axel. Thank you Harborside.
The vets and the vet assistants at Harborside Animal Hospital have gone above and beyond to help save my cat Onyx who in November was on the brink of death. They are so loving with all the animals brought in and very supportive of owners. I wouldn’t take my cat anywhere else. And thanks to them my baby boy got a clean bill of health today.
Business Hours
Monday:09:00AM - 18:00PMTuesday:09:00AM - 18:00PMWednesday:09:00AM - 18:00PMThursday:09:00AM - 18:00PMFriday:09:00AM - 18:00PMSaturday:09:00AM - 13:00PMSunday:Closed
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