Pet Supplies Plus Rogers

Reviews

Shawna Pfitzer

Excellent experience, 1st time customer. Took my Kenai for a self bathe experience. Everyone was super friendly and helpful. Will definitely be going back for goodies and food. Bring my little Daphne too. Thanks for a wonderful experience.

Craig Wilson

Went to give our dog a bath. The bath area was in terrible shape. The hose was broken in the bath for our size dog, so we had to use the bath for very large dogs that sits much lower. The water was cold, the do not have clips to hold the dog in place (just leashes to tie to the rings), the drain is missing the cover so we had to worry about her stepping in it and breaking her leg and overall the area was just dirty and not kept up. We paid $15 for the bath.

Madison Dillon

Originally gave this place an outstanding review, but after my visit today, I am rescinding my recommendation for this store. I would give 0 stars if it would let me. Let me start by saying, I am not a "Karen" or a snob, by any means. I have already and would have continued to spend a lot of money at this store. My 3 year old daughter made a small mess on the floor; when I asked for a bucket/mop to clean it up, one employee told me they did not have one. Obviously, if they have a floor, they have a mop. Instead, I was given 3 paper towels and spray and wiped up their filthy floor on my hands and knees. Then I asked the manager for a mop, and she very begrudgingly brought one out to me; without so much as a word or a smile. Another employee was EXTREMELY rude to my 4 year old autistic son. Girl, DO NOT parent somebody else's child when they were already reprimanded. This is the incident that angered me the most. I strongly recommend going to a different pet store for your animal companions. That is, unless you enjoy being treated absolutely terribly by staff that are supposed to be hospitable and friendly. Also, they leave dead fish in the tanks to rot. Will never return. I will say the nice man at the cash register was the only good part of my experience there.

G. Ng.

edited: Thanks for replying to my review, though it is late, I appreciate that the matter is being resolved. However, I have decided to not return to this store again since that happened 4 months ago. Just hope no other customers have to feel so uncomfortable and get treated like that again. Other staff are great and very helpful though. Original review: I never had to leave a bad review before until now. I feel bad for anyone who has to deal with the staff that claimed as the store manager. Bad service, bad attitude towards a customer who wanted to return something(especially those are on sale due to near expiration date) My pet just would not eat it because it smelled bad! So I had to return, and I followed the return policy. And then the person said “Oh maybe don’t change your pet food so you don’t have to return.” then took my receipt away and said I could not have it back! And told me to get out of the store. Wow……I’m just speechless. Please tell me if this is okay (:

Michael Ray Kofler

Good people that take care of the animals. They are knowledgeable and friendly while providing great customer service. Their store has a wide selection of products and they keep it well stocked. Due to the well-being of the animals I do prefer to shop here over other "pet..."stores.

lily white wolf

The amount of how friendly there are is overwhelmingly positive. I feel so loved whenever I'm there. They literally bend over backwards to help me. And I couldn't be happier with what I came out of the store with. His name is brett and he is my fish and I love him so much

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Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM

Popular Times

Service options

• Curbside pickup
• Delivery
• In-store pickup
• In-store shopping
• Same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Crowd

• LGBTQ+ friendly
• Transgender safespace

Planning

• Quick visit

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > American Express
• Credit cards > Discover
• Credit cards > MasterCard
• Credit cards > VISA

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