Animal Care Hospital of Walnut Creek

Reviews

sidels Minpins

I had never been to their office before I had an emergency 20 minutes before closing and they took care of me. I asked if they could do what I needed done, They said yes and it was amazing because I didn't get out of there till 1030 at night the staff I know got out later..they are just a breath of fresh air when it comes to veterinary medicine. They took great care of me Doctor Nakamura was wonderful the staff was wonderful I am just blown away at my experience with them so far

Cao Chou

Came here as new patients. We were contacted twice - first time without even leaving a message - asking if we could push up our appointment, to which we agreed. We arrived even before our new appointment time, as patients normally should. We ended up waiting over 50 minutes to finally be seen by our vet, who didn't even catch our kitty's umbilical hernia, and only acknowledged its presence after we brought it up. Staff cited medical emergencies, but it didn't sound like people were moving with a purpose, with a casual tone of voice and laughter in the background. Total time spent inside the office just for a wellness check and simple vaccine was just under two hours. Two stars because the techs were very kind.

An & Nathan

A wonderful vet that Walnut Creek is lucky to have!! We feel so so grateful to have come across this vet. I have no idea how Dr. Nakamura and staff manage such a busy location and still are able to accept emergency appointments - but I'm glad they do, because our cat Lily would not be here today if it weren't for ACH. Lily was having a flare up of IBD, or so we thought. She was not eating, throwing up, and looking uncomfortable and lethargic. We brought her to her usual 24/7 emergency vet but were facing a wait of 4-6 hours in the parking lot (no knock against that vet, who is also great). Frantically searching for other emergency vets, I called ACH and they said they could get me in within the hour. We came by at the appointment time and were immediately taken in with no wait. The doctor's first guess was pancreatitis and Lily needed fluids plus anti-nausea drugs. Things looked ok that night. Following that, we were hoping things would get better... Unfortunately after that incident, we've been back to ACH almost 10 times now within the month. She's undergone multiple hospitalization days on IV fluids, had an ultrasound, numerous blood and urine tests, and a feeding tube inserted. She's had new issues come up secondary to the pancreatitis. Every single time, Dr. Nakamura and ACH patiently listen to us list off her symptoms, take detailed notes, make the right calls, and clearly explain what we need to do to keep Lily going. I can't overstate how much I appreciate this. They even go the extra mile by following up over phone and email. Diagnostics are thorough and immediate, as there are many tests available on-site. Records are always available and passed on to other vets that we've needed to see. Everyone at ACH is kind to the animals, understanding of the owners, and willing to help. These people are literally angels sent here to save our loved ones. We love Lily with all our heart and we owe everything to this vet. Thank you for being lifesavers, ACH!

robin ziegler

I must have called 10+ Emergency Vets trying to get my Girl in on a Saturday with no luck. Came upon the new office of Animal Care Hospital, they were able to see her within two hours and found/removed a foxtail. The whole experience from start to finish was amazing. Everyone was so caring and took good care of my sweet baby! Thank you…thank you…

Molly Blevins

ACH Walnut Creek has the BEST veteranian team I've ever had the pleasure of going to. Although this is not the closest vet in my vicinity, I bring all of my dogs here due to the high quality of care, both medically and customer-service wise. I have had one of my pups neutered here, tick removal, and other routine checkups and shots. Christine at the front desk makes every visit an absolute joy with her upbeat and positive attitude, and Dr. Nakamura and her team are incredibly knowledgable and professional. They also somehow always can make time for urgent appointments and have great hours for working professionals (evenings and weekends). Our dogs are our world, and we fully trust the team at ACH Walnut Creek to take the absolute best care of them. Thank you for all that you do, and for taking such good care of our fur babies! [Silly picture of my pup attached post-anesthesia after X-rays]

David Diaz

Dr Maag was very nice, careful and seemed to be thorough. Even brought up potential issues down the line. Thank you. Support staff was very courteous and knowledgeable. Thank you

Write review

Name*

Email Address*

Rating* 1 ⭐ 2 ⭐⭐ 3 ⭐⭐⭐ 4 ⭐⭐⭐⭐ 5 ⭐⭐⭐⭐⭐

Review

Send
 

Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 20:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:09:00AM - 20:00PM

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services