PetSmart
4.2 from 1747 reviews
Address 2510 King Ave W, Billings, MT 59102
Phone Number +14066562309
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/mt/billings-store0393.html
A Google User
Groomer said they'd contact my vet for vaccine info. They told me when I got there that they "don't usually call THAT vet because they never answer." Then said I couldn't get my dog groomed because they didn't have vaccine records. Neat. Could have told me that when I booked the appointment... So I could have gotten the records... But they said they would get them. And proceeded to NOT get them. Then turned me away. Super inconvenient. They have done great in the past, but they can suck one.
A Google User
We took our 2 pups in to get their nails trimmed. Holly did an excellent job. She was great with our dog Pepper, who is a little skittery and doesn't like her nails trimmed. She got us in and out quickly. Thanks for the excellent customer service!
A Google User
Tucker and Olive love Miss Carrie. Her dog training is top-notch.
A Google User
Got the wrong size fish filters and tried to take them back within their 60 day return policy, even for store credit if I couldn’t find the right ones and all the lady did was argue with me and question me the whole time. Obviously it came from PetSmart but they weren’t willing to do anything for me which is pathetic IMO. Tried to have her look it up with my rewards email and phone number and their system would change my phone number to a 560 number (system glitch) which wasn’t my problem. Used to shop their all the time for my pets needs, but I won’t be back at all after today. Worst service ever. I’ll stick to home goods cheaper anyway
A Google User
Their grooming salon is amazing. The ladies in there do such a great job on our poodle Mustang.
A Google User
I've always loved ordering through the app and the rewards you get. Unfortunately it seems like their customer service has gone downhill especially regarding the car side pickup order. Maybe this was a one time incident but I had a very bad experience this morning and nobody seemed to care.
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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