Petco

Reviews

Allyson S

I got to say Jianna is a very well informed, kind, and personable employee. She greeted me and while ringing in my items noticed my kitten was traveling with me, and greeted my kitten as well. She gave me personal opinions about the food I was buying and advice on how to get the best experience out of the product, she directed me to a toy that was near the register and shared that her cats enjoyed playing with something similar. It was only $5 so I added it to my purchases, my Kitten loves it, great recommendation. She upsold me on this item that I wasn't even looking for, it is a hit. Her hair is also so pretty, warm and welcoming smile, and great attitude. I hope she enjoys working with this company as she seems like she cares about making someone's experience a good one.

Skylar Abdallah

I come to this Petco all the time and have never had any problem until I spoke to a manager named Cassie who was completely rude and had a very bad attitude towards me the second she saw and spoke to me. I came to return two fish because it was within the 30 day return policy. And one of the fish we had purchased prior had too babies so our tank got too full. She asked me what I was trying to do and I told her I wanted to return the fish. She then proceeded to ask me questions about why I want to return them which honestly she does not need to know if I’m within the 30 days. But she then started talking down to me as if I was stupid and kept trying to push me to buy chemicals for my tank or two more fish. I told her again I am just trying to return my fish and she proceeded to give me the nastiest attitude I have ever received in any customer service experience I’ve had IN MY LIFE. I then calmly asked her why she was speaking to me like this and with an attitude she says “I’m trying to figure out what you want me to do” I then say again like I said multiple times that I just want to return my fish and I don’t know why you are speaking to me like this it’s very disrespectful. She’s then leaves and I turn to the person who was checking me out and say how that was a very uncomfortable situation and that she was very rude and shouldn’t be working with people if she has an attitude problem and doesn’t know how to speak to someone with manners and respect especially the customer. The other coworker then tells me they have issues with her all the time from other customers as well and that she has an attitude problem with the people she works with as well. I come to find out after talking with the cashier more that there was no room to put my fish that I wanted to return and that that seemed to be the reason she wanted me to buy more fish and didn’t want me to return them in the first place. In all honestly I don’t care if you don’t have room or that you want to me buy something. I followed the return policy and she was in my personal business needing reasons on why I was returning them and then proceeded to be one of the rudest people I have ever meet. Multiple people that work there with her have also complained about her attitude. She needs a reality check if she’s gonna keep talking to people the way she does she will definitely cause a serious problem in the future. And if I had to work with her that would be the most uncomfortable and toxic work environment I have ever seen. She was talking to someone that was helping us on a different day before all of this and she tapped their shoulder and once she walked away they swiped where she touched them. That right there is all someone needs to see to know that their manager is a pos. If I could call the Petco CEO and complain I would because she seriously was so disrespectful as a 50 year old Petco manager who probably isn’t married for obvious reasons… thanks for listening

Yolanda Hernandez

Absolutely the worst grooming place I’ve ever taken my dog. Here’s a picture right before she goes into her first grooming appointment at Petco. Kayla was the one who attended me with my dog and she was nice but then later called me stated she’s going to give me the service for free all because she couldn’t cut my dogs nails. I said well ok then. When I went to go pick up my dog which is literally my baby my world. She looked like she was mistreated and harassed. She doesn’t bite. She’s not aggressive she’s the most loving dog I’ve ever met and Kayla gave me no explanation in person until I called and asked again. I feel so bad for my baby. She doesn’t even want to play with my daughters or even wants anyone to touch her. She’s been crying and seems like she’s in pain. By far the worst place I’ve gone.

Blue Heron Resort Rentals Orlando FL

This a large well located and well stocked Petco. We love coming here. So does Koko!

Veee Par

The manager with the cross earning is very rude. His attitude was terrible when I asked him why there was stickers on the dog food bags for $65 and they are saying it’s not 65 and it’s 79. I asked him to go take a look at the other bags and he said no I know what I’m doing and walked away

Sam E

Absolutely awful place. I used to love coming here. The staff used to being incredibly helpful and nice. Lately, they want to impose a ten cent bag fee or no bag at all. I spend hundreds of dollars a month here and have been coming to this location since 2008. They are incredibly rude about it and Brandon the manager said that he was perfectly fine with losing my business. Your ten cent bag fee goes to YOU not the planet. If you want sustainability then find sustainable methods to supply your customers their products instead of plastic bags, NOT an insanely increased cost PER BAG. You are profiting and not benefiting the planet. If you want to REWARD customers then give them a discount for bringing their own bags.

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Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM

Popular Times

Service options

• Curbside pickup
• Delivery
• In-store pickup
• In-store shopping
• Same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• No wheelchair accessible seating

Amenities

• Wi-Fi
• Wi-Fi

Planning

• Quick visit

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > MasterCard

Categories