Susan M. Markel Veterinary Hospital at the Richmond SPCA
4.7 from 559 reviews
Address 2519 Hermitage Rd, Richmond, VA 23220
Phone Number +18045211330
Description The Susan M. Markel Veterinary Hospital is a full-service veterinary hospital providing high-quality care at a low-cost for pets of income-qualified families in the Greater Richmond region (Richmond City and the Counties of Hanover, Henrico, Chesterfield, Goochland and Prince George). Our mission is to ensure that families of all means have access to treatment options they can afford for their canine and feline companions. As an expansion of the Richmond SPCA's pet-retention services, the Susan M. Markel Veterinary Hospital will help pets stay with their families while enjoying a greater quality of life.
Elder Vaughan
These folks were as concerned about us as they were our pet. They comforted us and made our visit as pleasant as they could. We had to put our pet down. They gave us a cast paw print of our pet for future memories. God bless these folks and their efforts!!
Willow Dunford
I truly can’t thank the staff enough. They are the most amazing, caring, and compassionate people ever! It was very hard putting my sweet Zoe down, but they made the process a bit easier by talking us through it and offering so much comfort for both her and our family. Thank you for everything you do.
Steph Shaw
Dropped off one of the boys for a tumor removal today. The care of the receiving staff was great. Everyone was kind, thorough and thoughtful. Really appreciated that kind of care while dropping off a loved one for a surgery. Also, he was totally cool in the waiting area.
Emily Carpenter
Highly DO NOT recommend. !Do yourself a favor and don’t waste your time here. My Primary vet referred me here. I called them checking in on the status so i could schedule an appointment. All i got was “Susan is in surgery right now. she will take a look at it tomorrow & decide if she wants to do the procedure & then i’ll give you a call back” I patiently waited 24 hrs for a call back, so i called the next day, checking up again. I got the whole same run around again, i was very nice & understanding. & nicely asked “could you please put a note on my file that says ‘ that the mass is growing VERY quickly so i need a yes or no answer soon , so in case not i can find another specialist” Still no call back.. i called back every day for 2 weeks. NOTHING. it’s been 3 weeks now & i still have not recieved any phone calls. It’s VERY unprofessional, inconsiderate, and careless. Luckily, i found some place else, Same day i called i got an appointment within that same week.
Mar'Leta Jones
Friendly, compassionate medical staff. They assisted us through this heart wrenching process with the utmost empathy and courtesy in every step. Donate, Adopt, and Support! Highly Recommend!
Erica Jones
The vet was so supportive and so helpful. She gave me hope that my handicapped puppy was going to be ok. And they were much more affordable than the other vet i saw.
Business Hours
Monday:08:00AM - 12:00PMTuesday:08:00AM - 12:00PMWednesday:08:00AM - 12:00PMThursday:08:00AM - 12:00PMFriday:08:00AM - 12:00PMSaturday:ClosedSunday:Closed
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointment required
- Appointments recommended
Categories
Services
Serves Richmond
Latest Businesess
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