Caring Hands Veterinary Hospital

Reviews

Mikel McKoy

This place did great at treating my kitten Finn with so much care and patience. He got his rabies and microchip for fairly cheap compared to other vets which was $200 and at Caring Hands it was $115. He had ear mites too and the vet cleaned them free of charge . My new and favorite vets in Billings. Not to mention I have 4 other animals and we will be vetting here now. The staff are friendly and extremely helpful with my questions.

Kelsey Sargent

The staff here is awesome. The techs at the desk were so welcoming and comforting. They took us in for emergency care after closing hours, a packed schedule, and still provided top-tier care. We visited with Dr. Herron and she got straight to work, all business, and all solutions. She was wonderful. I’m excited to see this location really take off, they’ve got some great things in motion! On top of all of that, when they told me the total of my bill, I was pleasantly surprised! I was thinking thousands… no, just a couple hundred, even after applying the emergency care fee. My pets’ life-long vet retired so we will definitely be back.

Rylee Caldwell

Staff was great and friendly! We took my cat Edward in for some vaccines and tick and flee meds and they did awesome! Although Edward was a little scared at first they took their time and made sure he was comfortable. Over all a great experience! Would recommended to friends and family!

Amy Schuett

Wonderful staff and atmosphere. Owner veterinarian is top notch, insightful and thorough. Highly recommend their services. Took a feral pet rabbit there and they were extremely helpful with the treatment plan for this abandoned injured rabbit.

Alesha Bolin

AWFUL. They have 0% respect for your time and do not follow up, If you are told “someone will call you back” don’t believe it, nobody is calling you back. Even if you politely follow up multiple times. I have been going through the run around waiting for my dogs allergy prescription and they can’t give me a consistent answer, “it’s being worked on” “the doc has to review it” “we need proof he’s taken this before”. They clearly DO NOT care about you or your pet and just want your money. Such a scam, my poor doggo is still taking a hit from this, hopefully he will get the meds he needs soon.

martha r

I am a retired physician and I waited 3 months after our cat’s death to write this so I could do it in a balanced way. Dr Amber Herron missed the diagnosis of primary hypertension in our elderly cat with the result that she went entirely blind. By the time Dr Herron did take a blood pressure, after I insisted that going blind was not normal aging she was in hypertensive crisis with blood pressure of 253/176 (normal is 120/80). She had a hemorrhage visible in one eye. I do not recommend anyone see her. Bloodwork showed she did not have hyperthyroidism or serious kidney disease. We took her in in April because she was yowling in the middle of the night, losing weight and we thought she didn't see as well as she used to. Dr Amber Heron said she was getting old, and failing. She did an exam, but it did not include a blood pressure. 2 months later she was blind, running into walls. She no longer jumped up on our bed. She could not retract her claws. We took her in again. They did over $200 of blood work on a Wednesday morning that showed she was not hyperthyroid, and her kidney function was fairly good for her age. We didn’t get a call back about the results of the blood work despite leaving multiple messages for 4 days. Saturday morning I called and made it clear I expected a call back that day as it had been 4 days since we saw her and had not heard from her. She called back and said she had left a message(no message was left). Then she said the labs looked good and she was just aging. I told her that going blind was not normal aging. Why did she think she had gone blind? She said that my cat’s eyes were responsive to light and she had a menace response. I interrupted her and reminded her that I sat right there when she waived her hand at Betsy who didn’t flinch or move at all and heard her say, Hmm no menace response, and that her eyes appeared to me to be fixed and dilated. Then she said oh she did remember our telling her the cat was ‘functionally blind’ but that she had a normal blood pressure. I asked what that was. She couldn’t find the number but said she was sure she had taken it. She said to bring her in and they would do a blood pressure at no cost to us. We did. It was 280/148 and on repeat 254/176. Normal in cats, like people is 120/80. She admitted her eyes were not reactive to light like they should be, and said there was a hemorrhage in one eye. She did not have cataracts. Uncontrolled hypertension can cause eye hemorrhages, blindness and severe headaches. Her blood pressure was in hypertensive crisis range. Most common cause of that in cats in hyperthyroidism or severe kidney disease, neither of which she had. Dr Heron told us she probably had pheochromacytoma, a tumor of the adrenal glands, and put that in her medical record though it was never formally diagnosed by MRI. I looked it up. Only a few cases of pheochromocytoma have been reported in the literature. Primary hypertension(no known underlying cause) occurs in 20 % of cats with hypertension. It appears to me that Dr Heron was covering up having missed the diagnosis of primary hypertension. If she had taken a blood pressure when our cat had started losing weight and yowling in the middle of the night our cat would probably never have gone completely blind. Her blood pressure responded to the medications given, but Betsy never adapted to being blind. She sat in one place except to use the litter box. She ran into walls. If we did not bring her her food she didn't eat. After 6 wks with no improvement we let her go. IF you have an elderly cat, demand they take a blood pressure as part of their yearly exam and don’t leave until you record in your records what the blood pressure is. We took all of our animals out of their care. At our next vet we discovered there is a vaccination for dogs for leptospirosis that is considered to be part of core vaccine recommendations for dogs that had never been mentioned at Caring Hands.

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Business Hours
Monday:08:00AM - 17:00PMTuesday:08:00AM - 17:00PMWednesday:08:00AM - 17:00PMThursday:08:00AM - 17:00PMFriday:08:00AM - 17:00PMSaturday:ClosedSunday:Closed

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Gender-neutral restroom
• Restroom

Planning

• Appointments recommended

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