CAT Thrift Store

Reviews

A

I came to this thrift store since I had a donation appointment on 01/02/24. I have been to this thrift store numerous times to donate and shop and each time staff are always friendly, helpful, and welcoming. I found and bought 2 small cat trinkets $1.99 each , 1 dog book $1.99, 1 women's Columbia fleece zip up sweater that looked brand new for $7.99, and $0.50 cat bell : ). Plus, knowing the items I donated and purchased is going to help CAT Adoption Team in Sherwood. Keep up the awesome work! Thank you for all you do for the cats!

S T

We loved seeing the cat for adoption and the wall of cat alumni was super cute. They had a large selection of women's clothing and it was fun to shop around. I wish the kitchen section was larger but understandable that it wasnt.

Cleo Andersen-Green

I’m a pretty intense thrifter, just for my own stuff not a reseller, and I was really impressed by the selection and the prices were pretty reasonable especially compared to some other independent thrift stores. Lovely employees, clean and well organised. Will definitely make a habit of stopping by!

have faith

I like the store and shopping there, but they are pretty resistant to accepting donations without an appointment which causes me to donate some nice stuff elsewhere at times. I have had 1-3 grocery bags of nice clothing which they refused to allow me to donate since I didn't have an appointment! I could understand on large donations needing an appointment. Given when I go in there they usually aren't overwhelmed with clothing, it's surprising they can only accept donations with appointments. When I go through stuff, the room I store it in is small and I like it out of here asap, so I guess I will need to donate my stuff to the Goodwill since they don't require an appointment. It surprises me that they aren't more interested in having things to sell there, but it is their right to refuse donations and my right to chose to now donate to a place that I don't have to schedule an appointment in advance.

Michael Wagner

My fiancé, and I walked into this place because she wanted to see what they were selling. She said that she liked a plate because it was handmade. The ceramic glaze did melt to the base of the plate, but I was willing to buy it for her. I went to the counter, and wanted to set it down so that I could purchase other items that my fiancé wanted. The guy suggested a basket, but I wasn't interested in carrying a basket around the store. A woman promptly grabbed the plate, and stuck it in a basket as soon as I turned around to see what else my fiancé wanted (as if it was an inconvenience being on the counter by the cash register). It was put in the basket so quickly, and with such force that it seemed apparent that I upset the woman working (who I didn't see until I was heading back towards my fiancé). I could tell that I wasn't welcome there, and that our desire to look for more things didn't interest the staff. I gladly grabbed the plate, put it back where I got it, and walked out the door (never to return). This is not a place that is interested in customer service. If you want to feel welcome go anywhere else. You will be gladly accepted better than we were at this place. Showing an attitude to a customer is extremely unprofessional.

Lavender Pendragon

EDIT: resolved I came here because I thought it was a nice shop oriented around serving the local community and I wanted to see some cats. I saw a picture on their Google listing of a sign saying they welcomed diversity so I figured they might be kind people too. I was wrong on all counts. There were 3 or 4 employees inside all standing behind the counter talking to each other. I browsed for a bit and selected one item. I brought it to the front and asked to put it behind the counter while I shopped so I wasn't just walking around with it. The employee I asked snatched it from my hand, slammed her hand down angrily on an unmarked stack of black baskets up at the counter and said, "we'll hold ONE thing, use a basket for the rest." This, like everything else they said to me, could have been communicated kindly and was not. I was looking for the cats and when I finally found them I realized they were all locked in one tiny room and weren't being socialized. There was a sign on the door that should have said something professional like "Cat visitation available to potential adoptive parents only." Instead it said something rude along the lines of "Anyone who's ACTUALLY interested in adopting a cat can speak to an employee about meeting one." After a bit more browsing I go to ring out and the cashier was very curt and dismissive when I tried to make conversation, no effort at basic common decency or customer service, just rushing to get me out the door. Then I searched for the "we welcome everyone" sign I saw from the pictures. I found the tape where it had been hanging: it had been taken down. I went inside to ask about it, one employee turned completely around and walked away from me while saying "don't know not my problem i just started working here" and the other one offered only empty apologies and no explanation. This is clearly a practice she learned from her manager, because when I spoke to the manager about my issues, her answers were equally rude and dismissive. I asked her about the sign wording: "I'm sorry you think the sign is rude, you're taking it the wrong way" and no genuine apology. I asked her about the diversity sign that used to be TAPED to the window. She very condescendingly told me it "fell" down recently, gave a completely fake and empty apology, and offered no explanation as to where the sign went or put any effort into putting it back up. Looks like their "support" of the community was performative from the start to get them more money. Their response to critical feedback they don't want to hear can be seen right here on their reviews. Go to any negative review and you'll find the manager dismissively saying something like, "darn that sucks, sorry you felt like that was a poor experience" or "im sorry you felt like my employees were acting unprofessional" avoiding all accountability and offering no attempt to improve or change. If your apologies are going to be hollow and your attitude towards customers condescending, you shouldn't be in customer service. I'd rather them have just told me honestly, "yeah we no longer support those ideals so we took the sign down and it's not going back up." Don't apologize if you don't mean it, and don't claim to support a community if you're going to condescend and belittle them when they come to you seeking that very support. I hope the cats find safe loving homes where they have more than just one room to roam around in. EDIT: thank you I appreciate this follow up response and all of the clarification. Thank you also for changing the sign. We all have bad days and yesterday was one for everyone. Better for the community to remember we're all on the same side

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Business Hours
Monday:10:00AM - 18:00PMTuesday:10:00AM - 18:00PMWednesday:10:00AM - 18:00PMThursday:10:00AM - 18:00PMFriday:10:00AM - 18:00PMSaturday:10:00AM - 18:00PMSunday:10:00AM - 18:00PM

From the business

• Small business

Service options

• In-store shopping
• Onsite services
• No online estimates
• No delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Crowd

• LGBTQ+ friendly
• Transgender safespace

Planning

• Appointment required
• Quick visit

Recycling

• Clothing

Payments

• Checks
• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > American Express
• Credit cards > Diners Club
• Credit cards > Discover
• Credit cards > MasterCard
• Credit cards > VISA

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