Dog Center (Faraway farms LLC)
4.7 from 149 reviews
Address 60 Edmund St, East Providence, RI 02914
Phone Number +14012723675
Description "Our goal here at The Dog Center is to create a unique, safe and supervised center for owners to bring their dogs. We want our clients to feel confident that their dog's best interest and needs will be met by an experienced and knowledgeable staff."
A Google User
I took my dog here for daycare 1-2 times a week for a couple months. I was new to daycare and a little surprised that they didn’t let me see the facility at all. It was smaller than I expected and in the location it’s in, I actually thought I’d made a wrong turn the first time I went. However, I was optimistic and most of the younger handlers were super friendly. However, nearly every time I took my dog home, he’d have diarrhea for the next couple of days. I started to notice the connection to the times I brought him to daycare once he also developed a foot infection on both of his rear paws and conjunctivitis (pink eye). I kept having to give him a bland diet to help his stomach and I wasn’t able to bring him to daycare because he was in a cone while I treated his infections. I contacted the facility to let them know that for my dog’s health, I would not be returning. I was super nonconfrontational and put the blame on my own dog at first, saying he was probably just sensitive or something. I’ve taken him to other daycares since, however, and have never had a single bad experience. I had bought one of the ten session packages and contacted them to ask if I could simply receive a refund on the remaining days, but was obviously more than happy to pay for the days that he was in their care despite the situation. As others have said, they would not take responsibility for their actions and the manager (I believe her name is Kristin), immediately got extremely aggressive with me, saying that this sort of thing never happens and implying that I was making it up. Judging from these reviews, it would appear that it does happen more than she let on. She said she’d call me back probably six times over the course of several months, but never did. She did offer me the option to transfer my remaining credits to someone else so they’d still get the business, but I told her I understandably wouldn’t frankly recommend them to anyone so that wasn’t really helpful to me. I never got my refund and don’t have the energy to keep getting yelled at on the phone. Please don’t take your dog here for their safety!
A Google User
We love the Dog Center so much for daycare and occasional boarding. The staff is friendly and very knowledgeable, and we completely trust them taking care of our boys and working with their individual behaviors (one doggo doesn’t get along with other males and gets to stay in a room and play with female dogs, for example). Nothing tires our dogs out like a day playing at the Dog Center, and the expert staff even manage to trim our dogs’ nails for us when neither we nor the vet can get it done for one of our difficult pups. Highly recommend!
A Google User
I brought my dog Honey who is a rescue here for boarding for 6 days while I went on vacation. I've never done boarding before so I was super nervous. Everyone that works here is super kind and friendly. They were understanding when I called once a day to check up on my dog and always gave me an update. I couldn't say enough positive things about k9 to 5. Thank you for your amazing facility and affordable care
A Google User
I have never had to board or place my rescue in daycare! Today, I felt like I was dropping off my dog, Ginger to her first day of school! But when I picked her up from her first “trial run”, she was happy and honestly didn’t care that I was there to get her! She melded right in with the other dogs, and the staff was extremely friendly and loves Ginger as much as I do! I’m actually going to by one of their packages so that Ginger can go back for their 5 hour daycare! And I’m relieved in knowing that when I do board her next week, she will be in very capable hands! I highly recommend K9 to 5 Dog Center! Thank you!
A Google User
I'm so glad we found K9 to 5! The service is fantastic and my dog is so happy and relaxed after playing with his friends. We've also been using the grooming service. The grooming is absolutely perfect and the rates are competitive. Plus they post pics on social media and it's so fun to see Teddy playing!
A Google User
These people are great. Very professional with the dogs; very flexible; full service. Everyone I know who have used K9 to 5 has nothing but praise for them. We just had occasion to leave our two Labs with them overnight, and were very pleased with the experience.
Business Hours
Monday:06:30AM - 18:30PMTuesday:06:30AM - 18:30PMWednesday:06:30AM - 18:30PMThursday:06:30AM - 18:30PMFriday:06:30AM - 18:30PMSaturday:09:00AM - 17:00PMSunday:Closed
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Serves West Warwick and nearby areas
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