Animal & Exotic Wellness Center

Reviews

A Google User

We brought in our rabbit for a routine teeth shortening visit in early 2023 and picked him up a few hours later to find him unable to walk or move his lower legs. Later, X-rays confirmed he had a broken back. The vet claimed they had no idea what happened. They then recommended and charged us for two laser therapy treatments that did not help. We are never bringing our pets here again. I waited a long time to leave this review because my family has been upset and I didn’t want to leave a review when the emotions were so raw. It’s now been a year, and I owe it to our family and our pet.

A Google User

I was so grateful we were able to get our bengal cat because someone else had canceled. She had been really sick for 3 days. She was so lethargic I thought she was dying. They were able to diagnose her bladder infection in a timely manner. Prices comparable to our normal vet. Previously in the week we had taken her to an emergency vet. Where they took our money, but no diagnoses. Thank you Animal & Exotics. This is a pic of our kitty before and then just 2 hours after our appointment.

A Google User

My beloved garter snake, Eugene, who I have raised since he was a baby, had a suspected respiratory infection. I recently lost another snake to an RI and did not want to take any chances with this one. I fully expected to not be able to have him seen for a while and have to drive far to wherever he was able to be seen - but I was lucky enough to be able to get in to Animal and Exotic Wellness today due to another client cancelling. Friendly staff, knowledgeable vet, and clean office. So grateful he was able to be seen today!

A Google User

Update: it was in fact her teeth after seeing another vet who then referred me to another specialist who has more experience with dental work and both of these last two vets were so kind and helpful - my chinchilla was suffering for weeks because we were treating a “stomach issue” for 10 days and not the real issue at first & then waiting for these other appointments. She has since been put to sleep due to the pain, severity & suffering. Please take your chinchillas to the cities for major concerns/drooling issues. I wasn’t going to review, until I got a letter from them terminating our “client relationship”. Worth the read if you have chinchillas. I’ve brought my other chinchillas here a few years ago, and have had chinchillas for over a decade. I recently brought my third chin in because her food was dust like and she had some drool under her chin with watery eyes - so I thought her teeth might be too long or something else such as malo or stomach issues. They were able to take her as a drop off on short notice which was nice because my work schedule is tough to work around. I dropped her off at 11:15am and picked her up around 5:30pm on 1/11/24. They called around 2pm stating her teeth were fine, but possibly a stomach issue so they recommended a fecal, and we did that, later I got a call her gut ph was off and she will be ready with medicine soon. When I picked her up, they mentioned they were feeding her fresh lettuce and she was eating fine and kept referring to her as “him”. I questioned why she was eating fresh veggies as in the past this same doctor recommended against it - they told me to trust Dr. Jina. I stated I would like to talk to her (as I was talking to a vet tech and receptionist), because I have questions and told them I don’t plan to feed her fresh veggies going forward and that she’s never had this type of food before. Instead of having the doctor come talk with me, like they said they would, they brought me a “brochure” as they called it (it’s literally a typed word doc) on why chinchillas need fresh veggies - not even a professional brochure. They told me to trust her, and at that point I referenced the bad reviews about exotics passing away after going here and that it’s hard to trust a doctor who wouldn’t come out and talk to me & who previously recommended against this type of food and that I’m losing trust in her from this visit. I also mentioned that I was unhappy they fed my pet something without asking when I brought her with hay and sticks for her short stay. The receptionist and the vet tech then just stared at me for a couple minutes, waiting for me to leave - I had to REMIND THEM to bring me my pet, so I could leave. I used to recommend this place, but would not anymore, especially for exotics. it’s pretty bad when you question the recommendations & bring up reviews that they then terminate the client relationship. Lastly - they didn’t even pay attention when writing up her discharge paperwork, why on earth would she eat a Carnivore diet & what is Carnivore Care? Should be critical care. She also was eating, so idk why they kept referring to her as not eating / must syringe feed her.

A Google User

Not impressed. Left message during business hours and had to call again for an appt (7 hours later) only to discover they want a referral from my current vet. I love my vet and not looking to leave there, just wanted a chiropractor appt for my puppy! Not worth the hoops!

A Google User

We had the most amazing that visit ever in my life time! I took my rescue dog who was having a severe allergy attack to this wonderful business for help. They answered some of my questions on the telephone, made me an appointment, got us fit in between their schedule and handled him with such gentleness and validated me as a pet owner. I was so impressed I have told 15 people since I left there yesterday. I recommend this wonderful veterinarian and this office to anybody who needs their pet care.

Write review

Name*

Email Address*

Rating* 1 ⭐ 2 ⭐⭐ 3 ⭐⭐⭐ 4 ⭐⭐⭐⭐ 5 ⭐⭐⭐⭐⭐

Review

Send
 

Business Hours
Monday:08:00AM - 15:30PMTuesday:08:00AM - 18:00PMWednesday:11:00AM - 19:00PMThursday:11:00AM - 19:00PMFriday:08:00AM - 18:00PMSaturday:ClosedSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Amenities

• Gender-neutral restroom
• Restroom

Planning

• Appointments recommended

Parking

• On-site parking

Categories

Services