Address 24537 Sunnymead Boulevard, Moreno Valley, CA 92553
Phone Number +19512423118
Dr. Ontiveros is an amazing Veterinarian. I've been taking my dogs to her for years. I remember when I had to put my dog down she put us in a private room and stayed with us until he was gone. She's just amazing like that and practices good etiquette with her patients and her human parents. Thank you Dr. Ontivero for everything!
I do like this veterinarian hospital. I’ve had both doctors and they’re very good. However, on this review, I wanna commend the young man at the front desk. He was very helpful when I came into have my cat get her shots. They needed previous records. He went beyond what the others didn’t do and helped me with my email so that to transfer the records to them. I have a tremor and I was having difficulty typing in their email address. He is very helpful and is a great example. With his health, everything worked out
Dr. Lauro took in my girl, Cobalt, last year after a mass on her lower back jaw was found. It was fortunate that she had a cancellation on that day and was able to get Cobalt into surgery same day. Unfortunately it came back as bone cancer, and about three weeks later Cobalt had to be put down. Cobalts sister, Opal has seen her 13th birthday thanks to Dr. Lauro. The Doctor is consistently available to answer questions, usually within 24 hours of leaving her a message. The hospital does a great job of communicating with Opal’s cardiologist, and has even been kind enough to help with her heart medications through a donation; something I did not request but greatly appreciate. The staff have always been kind, the facilities have always been clean, and all three Veterinarians my dogs have seen there have been thorough and knowledgeable. Opal and Cobalt were first seen at this hospital when they were 12 weeks old, and the hospital has been with them in care for the duration of their lives. I hope everyone there knows they are appreciated. The veterinary field is stressful, and has been especially hard since the pandemic; as many people bought pets as companions during lockdown. I’ve been a dog owner for about 34 years now and cannot think of any complaints around their services and care of my animals. Myself and my family feel very fortunate to have found them.
Prior to visit, I called some moreno valley clinics because I felt like my chihuahua needed to be seen quickly, my next step was then go to the Emergency. This clinic was the only clinic where the front staff asked me what was wrong with my dog and scheduled me for next morning appt. Other clinics were also accepting new patients but their next availability was in 2-3 weeks. Maybe we were just lucky to get someone else’s appt that had just been cancelled but from the receptionist Heather asking what was wrong until my dog was put to sleep at the hospital, each process and each staff had been so gentle with Mija. Dr Lauro is very kind and patient and so are rest of the vet techs who helped. They let me take my dog out for last fresh air and hold Mija in my arms while she was put to sleep. It was my very first time having to put a pet to sleep but I was told she was in pain and I am still very sad and feel something is empty but have no regrets after euthanasia at Sunnymead. Thank you again for all the staff that helped Mija.
Dr. O is one of the most caring and compassionate veterinarians you will ever meet. I trust her with my cat, and that's saying a lot Prices are reasonable and they never try to upcharge or charge for services they didn't do. They earned my business years ago when they saw my mom's cat on a Saturday, after hours, when another vet had recommended putting him down. The staff at Sunnymead were able to save him with nothing more than an IV and an injection of some common medicine. You can't go wrong with Sunnymead! My very photogenic cat says so!
This office is amazing! The care my golden doodle has been receiving has been top notch since the first visit. I was able to get an appt rather quickly wheny dog got sick. Medications are handled in office. The vet takes her time and doesn't make you feel rushed at all. Listens to all concerns and follow up appts are exceptional.
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Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:ClosedSunday:Closed
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