Rome Animal Hospital

Reviews

A Google User

Been here three years. They are taking new clients but couldn’t see my German shepherd who is in pain. Wanted me to wait 5 weeks For an appointment and on a waitlist. Seriously, What the hell are they thinking? Taking this the whole way up to corporate in California. And they say they care about your pet! They have become a sad train wreck. Save yourself the money and the poor care you will receive for your pet. Oh and they couldn’t care less about WHY I left them - clearly no attempt to get better by receiving and acting on feedback. Whoever manages this organization - shame on you! Not sure what occupation they would be good at but clearly they have become a joke as vets. Very sad but I’m out of there.

A Google User

I wanna start out and say that the staff at this clinic have been great to me and I plan on using them still for my animal (fur babies haha) medical needs. However, my issue that I have with this clinic, and to me it is a pretty big deal is that this clinic is closed on the weekends. About a week ago on a Saturday, Mango (my child) passed away. I found him unresponsive when I came home from work. This was completely shocking since we had just come from this clinic 2 weeks prior with a clean bill of health. When I called the clinic's number I was met with an automated voicemail redirecting me to call another clinic for emergencies. Come to find out that this other clinic (which was also very helpful and great during this time) was in Syracuse. Which to me is not ideal in this situation. I can not say that if Rome Animal Hospital had been open Mango would still be alive but I do know that having to drive a minimum of 30 minutes to get to another clinic only resulted in doing more harm. I understand that there are so many people working at this clinic and you may not have the manpower to be open like you are during the week but I think if there was a way to triage the more serious emergencies like being unresponsive, bleeding out, etc locally while letting the other clinic handle the less severe emergencies. Then maybe this could have had a different outcome. I hope that you consider this to help potentially prevent another situation like mine. Thank you for your time.

A Google User

They are the VERY WORST!!!! I get an appointment three months out. They could not see my sick pet they were booked. Then send me two notices of my appointment for today, yesterday. 1 1/2 hours before my appointment they cancel and don’t know when they can re-schuelde. Not an explanation and I’ve never met a more RUDE receptionist in my 68 years!!! Not an ounce of sympathy. I ask to speak to someone over her and I get I’ll have them call you and she immediately hangs up. My pets don’t deserve the likes of this place. And she needs to be fired!

A Google User

Top-notch Veterinarians and Staff! I have been taking my dogs and cats here for 6 years. I can always trust that my furkids are receiving the best care. The entire staff is friendly, patient, and responsive, absolutely wonderful in their interactions with pets and humans alike. The Doctor and staff have supported me through the passing of my cats as well as the shared excitement of a new puppy. I would highly recommend!

A Google User

I have been bringing my dog Bella, German shepherd, to the rome animal hospital since she was adopted 4 years ago. Most places I’ve came across are scared of the shepherd, but at the rome animal hospital, some of the technicians own shepherds themselves so they know how to handle her. It was refreshing the first day bringing Bella there and we were explaining she is a reactive dog when it comes to other dogs. The vet was so kind and he has the same issue with his shepherd and gave us tips and tricks to work out the kinks. They’re not just your average vet and vet technicians. They love your animals like they’re your own and will advocate for them to the best of their ability. The staff is so nice and understanding and accommodate to your dogs needs. Thank you to the staff of this establishment for taking care of my fur baby!

A Google User

Highly recommend Rome Animal Hospital for the care of your pets. They do everything they can to get your pet seen. Front staff was very kind and the technicians were so happy to care for my cat. The vet answered all my questions with no hesitation and my cat loved her! Five stars!!

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Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:ClosedSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services