The Family Puppy At Oakland Mall

Reviews

A Google User

The staff was super friendly and helpful. They didn't mind that my children wanted to cuddle all of the puppies. They were patient and seemed to love all the animals there. The only complaint is the prices are ridiculously high!

A Google User

We were reluctant to look for our forever dog due to the negative reviews. Although we weren't greeted immediately I considered it a no pressure store. The cages were extremely clean and puppies appeared to be well taken care of. There were several puppies that fit our criteria. We fell in love with a Mini Golden doodle. If you call phone number listed you will not receive accurate information. We were told the pets are under $2000 dollars, although were told prices are given at the store. The dog we are looking at is $3000. This is over our budget of $2000. We have decided to return the second day to make a decision. The puppy was unique any are considering a purchase. Missed opportunity we should have looked at the Cavapoo. We will today and make a decision. Very comfortable with Bobby the associate. We will most likely purchase the welcome package. We are going to maybe pay more than expected, but the convenience is important. Instead of traveling all over for a dog. Now you know what to expect before a visit. Hope this helps and you find your perfect friend!

A Google User

Trina at Oakland mall was the best, helped us find our lovely pug family member ❤️

A Google User

My experience at the store was bittersweet. The staff were friendly, but the puppies were overpriced. I contacted customer service and received conflicting prices. Following my recent pet loss, I was willing to over spend more by using the company's financial services, unaware that it would result in multiple credit checks at once. Although I was denied from three of the lenders I was also approved for one which was in-store financing, I was told this would require me to pay a deposit equal to half the price, which I agreed to, but my financing request was denied by the store owner which was crazy, why give options if there not accepted in the first place!!! The store's handling of the situation and their attempts to include additional items with the puppies were disappointing because most of those items I did not want or need anyway, that's their way of taking advantage of people for additional costs. Despite the puppies' cuteness, it was an unsatisfying experience with the company. I'll just continue to be patient & spend less with a personal breeder for my next fur baby!!

A Google User

As beautiful as their dogs are, they are extremely sick. I had a mutual friend who’s dog died after two days and I ignored it and still went and bought a dog from there. My dog almost died in two days if I didn’t rush him into the hospital and vet. 3,000$ and stress later my baby is okay. It was the most traumatizing thing. He had Giardia from there. Their post op care instructions may miss some important information. Just watch out.

A Google User

My husband and I fell in love with Stella the bulldoogle which was not expected. We just finished up our second visit with her and really worried about the lack of information we had. The store manager went ABOVE and beyond to provide us with alot of information to review. We were shown the breeders homes, previous bulldoogles and really explained the difference. I cannot thank the store manager enough for taking the time to explain everything to us. We still have alot to talk about, however, my experience from that point of view was amazing. Stella is an absolute sweetheart and is going to be a wonderful addition to any home (even if it's not ours).

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Business Hours
Monday:11:00AM - 20:00PMTuesday:11:00AM - 20:00PMWednesday:11:00AM - 20:00PMThursday:11:00AM - 20:00PMFriday:11:00AM - 20:00PMSaturday:11:00AM - 20:00PMSunday:12:00PM - 18:00PM

Popular Times

Service options

• Onsite services
• No delivery
• No same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Amenities

• Wi-Fi
• Wi-Fi

Planning

• Quick visit

Payments

• Credit cards
• Debit cards
• Credit cards > American Express
• Credit cards > MasterCard
• Credit cards > VISA

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