Big Island Pet Care Center Keaau
4.4 from 146 reviews
Address 15-1518 28th St, Keaau, HI 96749
Phone Number +18089665402
Description Big Island Pet Care Center is dedicated to providing exceptional care for your beloved pets, and we offer same-day appointments to ensure their well-being. Schedule an appointment today and experience the highest level of care for your cherished pets. We provide pet wellness exams for cats and dogs, pet vaccinations, spay & neuter services, and more!
A Google User
We needed help getting our beloved fur baby of eight years to be able to fly to our new home with us. He was diagnosed as having heartworms but otherwise in perfect health. We took him to Big Island Pet Care Center to get his health inspection within the 10 days needed to fly a dog. We are flying him to Oregon, which does not have any restrictions on heartworms. He is healthy but she refused to sign the health certificate based on her own capitalistic morals. She wanted us to start a round of medication that WILL reduce his life expectancy IF IT DOESN’T KILL HIM. I wanted to start him on Ivermectin which research has shown to sterilize the worms and shorten the life of the worms. He would be non-transmissible and it would shorten the life cycle of the worms themselves. She coldly refused and said she would prefer us to take him to an animal shelter or foster care center. She’d rather split up the family and risk his life on the newest most toxic treatment than allow us to treat him more safely with family around. What kind of awful heartless vet does that?
A Google User
The doctors here are very special. The last two times I've found injured or neglected dogs they managed to fit me in and get the animals all the care they needed to be healthy again. They are definitely animal lovers, and I'm grateful every day for the help they have given my two new companions.
A Google User
Great service nice staff no wait I moved and they helped get my 20 animals all their shots and paperwork
A Google User
My dog cut her paw and woke up with it super swollen. After speaking with reception and sending pictures via email, they agreed that she needed to be seen right away to treat for infection. The grounds of the veterinary office were beautiful, and the front desk staff was quick and attentive. We arrived a bit early, but were called in almost immediately. Dr. Grune and his staff were SO KIND. He did a quick examination, wrote up a couple prescriptions, and we were on our way! I was expecting the emergency visit to cost several hundred dollars, but Dr. Grune changed it and just charged me for a regular visit plus the meds. I think the total came out to like $127, which is significantly lower than expected and less than I have ever paid for a pet injury. I couldn’t be happier with the care my pup received or the kindness I was shown. Thank you BIPCC!
A Google User
Brought my great in to have a gash stitched up. My vet is Dr Grune who is excellent. That day I got Dr Kayley Dayton. Never gave me a pre form to sign. Stated I would have folloe up appt for removal. No forms signed. I had to cut stitches out of the wound. She then accused me of physical assault and trying to steal out of pharmacy. All have been proved false. Office manager with her have passed this to vets and public. Office manager fired witnesses. Negligence of taking care of my vet then attacking me have forced me to file formal charges. All my dogs have been transfered to nowhere while owner was unaware. Don't go there. Waiting for hours for a visit, vets overcharging and sexual misconduct in office involving Office manager. Grune you can trust. No one else
A Google User
wow! show up for my puppies appointment 825am on a saturday morning. Was told we will not be coming inside with puppy due to him possibly having parvo. No one came out to get him until around 850am. It is now 10am and I just got home, ( we live down the street). Not once did the "vet" talk to us at all, now complaining because we "left." No-incorrect; I let the tech know my daughter pooped and we live down the street, asking if I should just wait on them or since they had my puppy inside, run home and change my daughter. I told the nice tech lady that i can wait another 20 mins, no big deal and she told me to go ahead and go home to change my daughter while they have my puppy. Yet they continue to accuse me of leaving my puppy there? Get real. Be honest! I was back within 15 minutes and you still were not ready for another 15mins while daughter and I sat in the car!) You charged us $374. Also, we were told the vet or technicians will show us how to post ears that were cropped. Instead, they decided to tell me while there with my daughter, on a saturday morning, they wont help my dogs ears AT ALL, because they weren't the ones whom "cropped" them. Well Dr Groom did crop my friends doberman puppy and he BOTCHED the ears! He caused their puppy to have a horrific ear infection!!!!! I am terribly sorry the breeder my husband got this puppy from already came this way. What does it matter?! This is not a human being here! This is a puppy that needs care and to tell me you're not helping because you didn't perform the procedure?? What sort of egotistical nonsense is that? You're not "vet-doctor" simply put, if you're more interested in MONEY and your EGO then an animals CARE! PS after charging me almost $400, no ONE EXPLAINED HOW OFTEN/HOW MUCH OF THIS NEW WET DOG FOOD YOU MADE ME BUY HIM! NOT ONE TECH COULD EXPLAIN DOES THAT NEW FOOD REPLACE HIS KIBBLE 4 TIMES A DAY OR WHAT? I TOLD THEM HE HAD NOT ATE YET SO WHAT DO I FEED HIM? IT'S NOW 11127AM, NO ONE CALLED TO EXPLAIN STILL. *Tiffany their receptionist hung up on me as well when I tried to find out what the name of their office manager was. I called back several times and they ignored my calls until I called as a private caller. Lol. Some true aloha Ridiculous
Business Hours
Monday:08:00AM - 16:00PMTuesday:08:00AM - 16:00PMWednesday:08:00AM - 16:00PMThursday:08:00AM - 16:00PMFriday:08:00AM - 16:00PMSaturday:08:00AM - 16:00PMSunday:Closed
Popular Times
Accessibility
- Wheelchair accessible parking lot
- No wheelchair accessible entrance
Planning
- Appointment required
- Appointments recommended
Categories
Services
Serves Hawaiian Paradise Park
Latest Businesess
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Big Island Pet Care Center Keaau
15-1518 28th St, Keaau, HI 96749
+18089665402