Pet Paradise Richmond Airport
4.2 from 144 reviews
Address 4101 Williamsburg Rd, Richmond, VA 23231
Phone Number +18048063640
Description At Pet Paradise Resort and Day Spa, we offer the ultimate pet boarding experience for your dog or cat. Our attentive staff is passionate about pets and will go the extra mile to ensure that your pet has a safe and enjoyable time with us. Our resort locations are uniquely tailored to meet all of your pet's desires. Whether it's making a splash in our signature bone-shaped pool or relaxing at storytime, Pet Paradise promises to create a memorable stay for your pet. In addition, our four-legged guests can indulge in a day of excitement and adventure at day camp or have a spa day and receive a fresh, new look by one of our professional groomers. Your furry companion is waiting to discover new friendships in paradise.
A Google User
My big issue? They lied to me. My dog had been playing with the other dogs famously for months. Suddenly, I received a call that he had exhibited behavior that wasn’t conducive to group play and that he had to be separated. After receiving that call numerous times, I decided it best to take a break from doggy daycare. So I kept him home for 6 months. A couple of weeks ago, I took him back there, and I told the front desk staff that I wanted to try him in group play again. To which I was told “We can try that!” I didn’t hear anything negative when I picked him up so I assumed he behaved. So I brought him for day camp a couple more times. This morning immediately after dropping him off, I get a text that says he was checked in for “individual” day camp. I hadn’t pulled out of the parking lot, so I went back in and told the front desk staff that I wanted him in group play. She said “Oh okay!” An hour later, I don’t see him on the webcam so I call to inquire. The young lady put me on hold to get a manager without telling me she was getting a manager, and that’s when I was told he hadn’t been in group play at all over the past few weeks. So I spent $45 each time thinking he was getting socialized and exercised. They lied to me and took me for close to $200 when he could’ve stayed home and been alone for free! We’re going to try Holiday Pet Barn to see how he does with the dogs there.
A Google User
Our puppy absolutely loved her time here. When we checked the cameras periodically she was playing and running around with other dogs and interacting with the attendants. She came home happy and well taken care of.
A Google User
Well I tried to contact them to talk about this and am not even getting a call back. Our dog was boarded at this location twice in the last month. We are generally interested in watching our dog while he is staying at Pet Paradise so we check on the cameras every bit to watch him play. The last two visits, we have never seen him on the cameras. We didn't think much of it but he has an activity tracker built into his collar and we checked it. He never got any play time THE ENTIRE DAY and had no activity at all. This is not OK and our dog was totally neglected on two separate stays.
A Google User
I have had several instances where I tuned into the cameras while my dog has been at camp/boarding and seen that the dogs were not out for play. This past Sunday I decided to call ahead of time to check if playtime/day camp would have a full day of play and was reassured they would. Not even an hour later I went to drop off my dog and was told day camp would be ending early due to the heat. I asked what temperature would it have to be in order for the dogs to be denied play time and was told (from a manager) 80 degrees or more. This is Virginia. That is quite literally every day in the summer. 1. This facility should be able to tell you upon arrival what services they will offer considering the weather app tells you the weather for the entire week. I have had to check cameras and make calls to get refunded for add-ons (like all day play) that they didn't deliver on 2.Your dog will play for an hour and a half at this location at MOST. I have seen it several times. 3. I can't emphasize this enough WATCH THE CAMERAS AND SCREENSHOT. They are depending on you not knowing whether your dog has played or been caged all day. 4. This is no place for a dog during the summer. They constantly have an excuse as to why the dogs play time was ended for the ENTIRE REST OF THE DAY even though they have an inside air conditioned pavilion. My dog will never go to this location again which sucks because he loves the pool.
A Google User
I purchased the weekly package for my small Chihuahua for 100 dollars at Pet Paradise. I used 4 of the days during the week where my dog was able to run free and mingle with the other pups during daycare hours. I took Bailey to Pet paradise on a Saturday due to my altered work schedule. I normally check the day program video to see how Bailey is mixing with the other dogs. I noticed Bailey for the first 4 hours in the crate. I called the office left a message and she stated they had low staff and Bailey would be going to day care within an hour. This conversation with staff was at around 1:00pm. I checked the cameras every hour and noticed Bailey was still in the crate. When I went to pick her up, she was full of piss and vinegar (literally, she had to pee and had PLENTY of energy). She was in the crate the whole day, a total of 8hours. I am VERY disappointed with Pet Paradise and felt that my dog was mishandled. Do not send your dog here on the weekends! The second picture was taken earlier in the day at around 11:00am. The first picture you can see in the left corner the top of Bailey’s head in the crate, in a room by herself at around 2:00pm.
A Google User
Was lied to about my dog and their package pricing. Purchased a group day camp package on 6/24, on 6/25 was told my dog was no longer allowed in group setting, ok fine she can be a lot. Asked if I could get a refund on my as of yet unused camp package and was told no, but they would honor individual day camp pricing for it. All good, used it 3 times since then until today when they reneged on the deal. Between the lies and constant staff turnover, I'm pretty unimpressed.
Business Hours
Monday:06:30AM - 19:00PMTuesday:06:30AM - 19:00PMWednesday:06:30AM - 19:00PMThursday:06:30AM - 19:00PMFriday:06:30AM - 19:00PMSaturday:07:00AM - 18:00PMSunday:07:00AM - 18:00PM
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Categories
Services
Latest Businesess
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