PetSmart
4.2 from 1162 reviews
Address 1506 Flammang Dr, Waterloo, IA 50702
Phone Number +13192874027
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/ia/waterloo-store1345.html%3F
A Google User
We go here a ton since it's the closest pet store to us. Most things are fine about the store, the staff is pretty friendly, seems fairly clean, but a few things could be done better. 1. The biggest thing is their weird phobia for bagging things at the checkout. They literally NEVER give a bag for ANYTHING anymore, and they dont ask. It doesn't matter which cashier checks you out either, they all do it. Which tells me it's a trained thing. Last time we got more food, we got a big bag of dog food, a smaller bag of wet dog food, a box of canned cat food, a large bag of cat litter, and some flea medicine. Putting the smaller items in the bag would've helped with carrying, but instead the cashier made a joke about "might as well not put the flea medicine in the bag either." I then proceeded to drop some things in the parking lot because I was trying to carry too many loose items. 2. Though I think the fish section has improved, I still see a lot of fish look unwell, especially the bettas. A lot of their cups are green and they look sad. 3. Would be nice if the pet waste bags outside were ever filled, and the waste bag was replaced more consistently so it didn't overflow all the time. You can tell it's a task that only gets done whenever they feel like it, so it often results in most people not picking up their pet's waste outside. Like I said, this isn't a bad store. It just could use improvement. My rating could easily get bumped to a 4 if number 1 was resolved. And a 5 if they were all resolved. If those things don't bother you, this is the store for you.
A Google User
They will just cancel your appointment because their groomer is “sick” and offer you a whopping $8 discount on your next appointment for the inconvenience… but then your dogs appointment with that groomer will show up on their online schedule as available… if you didn’t want to groom my dog that day just say that!
A Google User
Very dissatisfied! Was not greeted by any staff! Was not asked if I needed help! Stood by the crickets for at least 5 minutes while an associate clearly saw me standing there and never asked if I needed help! I had to find someone to assist me! The lady that assisted me was not friendly nor did she say anything to me!
A Google User
I was here to buy a $40 water testing kit and asked if I could have a bag for my fish, and the manager felt the need to ask a million questions and bring up the fact the it cost her money (like she’s spending her own money on it and it probably cost a few cents per bag for them). Absolutely horrible customer service. Just go to Aquatic Exotics on university. Will be bringing this experience up to corporate.
A Google User
PetSmart has great stuff BUT the prices are high, unfortunately there are things you cannot buy at any other local stores so we need PetSmart. The store is nice though, bright, clean, well organized, etc. It's a fun place to be as well, at least for me, I love seeing all the animals, if only I had more money lol.
A Google User
I took my Great Pyrenees for the first time and he had mattes. Felicity was his groomer and not only changed what I had booked to a better package that was still in my budget. Tron came out feeling and looking like a new dog. Thank You for your time you put in and care Felicity ❤️
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Diners Club
- Credit cards > Discover
- Credit cards > JCB
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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