Advanced Veterinary Hospital
4.2 from 48 reviews
Address 1230 Wilson Hall Rd, Sumter, SC 29150
Phone Number +18034696077
Description Advanced Veterinary Hospital is a modern well equipped fully computerized veterinary hospital. We focus on providing high quality compassionate small animal medicine and surgery. Our goal is to treat your pets like the family members they are. Educating pet owners is one of our primary missions so we spend a lot of time with our owners so they can ask questions that are important to them. Most of our routine healthcare is performed in our examination rooms with the owner present so you can be part of your pet's healthcare. Our practice offers a comprehensive array of pet healthcare services from routine vaccination and parasite testing to internal medicine, hospitalization and advanced diagnostic testing. We have a state of the art surge...
A Google User
Very upsetting that no over the phone payments are accepted. I work full time and could not take off to accompany my husband to the Vet, and my husband didn’t have my card so while my dog sat with a shard of wood in his eye awaiting care we had to scramble to find other methods of payment all because they wouldn’t take my payment over the phone. It’s very disheartening that no exceptions could be made because of the circumstances. Editing to reply to Owners comment. I understand you have policies but we moved to the area a month ago and so of course we haven’t been to your location before to establish any type of relationship. This was situation is uncalled for and I’m disappointed that no compassion was shown what so ever to our dog. And now my pet has to spend another 24 hour period with a shard of wood IN HIS EYE because we had to wait all day to process a payment by in person by card. When it could’ve been done promptly at 830 this morning when my pet arrived at your facility. And now because of my HONEST review of this facility they refuse to treat my animal. Dr. Gerard called me to tell me he wasn’t going to speak to me about my dog because supposedly our pet is only my husbands dog, and then continued on to say how since I’m unhappy (per my review) they’re refusing to treat him. And that he expected me to take my review down, but did not try to explain anything regarding the supposed policy which prompted my review in the first place or apologize for any misunderstandings due to staff (being Christy Gerard and himself) not giving a full explanation of what to expect and then blaming it on being rushed into surgery. He then went on to place the blame of my dog not being treated after being held for 4 hours in their facility on me not having money for the procedure, when in reality I had the money the entire time but Christy refused to take my card over the phone (per my review above) so I could do as I intended and make payment immediately so my dog could be treated as quickly as possible. I expected a civil conversation as two adults attempting to reach a resolution after what was misconstrued information, but I definitely did not get that. What I got was someone who was not willing to try reach a resolution for the situation or figure out what actually happened, and someone who was quick to place blame and take zero accountability. He was defensive and disrespectful from the very start of the call, talked over me the any time I tried to speak and then hung up on me abruptly. When my husband went to pick up our dog he was given a lecture by Christy and she told him how disappointed they were that I had left my review and said that it “hurt their feelings” and then she felt the need to tap the bill of my husbands hat to get her point across. But of course denied touching him that after the fact. Now fast forward we take our dog to the closest emergency veterinary clinic in Columbia where there is a certified opthalomolgy doctor, seeing as this clinic did not have one. The doctor told us there was actually no reason for any surgery because there was in fact nothing in my dogs eye Iike Dr.Gerard told us there was. It was in fact just a scratch. So not only was Dr. Gerard rude but he’s also incorrectly diagnosed my dog Don’t bring your pets here unless you want to be treated like absolute trash and talked to like you’re a child. He was in no rush to help my pet and It’s apparent that they don’t actually care about a persons pets here. They only care about their image on google and money. This is hands down the worst experience I’ve ever had at a veterinarian’s office while just looking to get prompt care for my pet.. There’s really no excuse for the lack of compassion and empathy for our dog or us and it’s disturbing that’s how you treat someone coming in to get help for their animal especially someone who just moved to town and is experiencing an emergency. I will be sending a complaint to the state licensing board due to this terrible mistreatment of my pet.
A Google User
I recently visited Dr. Gerard's office after I found one of our neighborhood cats was sick. He and Lois are amazing. He was knowledgeable, empathetic, and helped me put together a plan to get this sweet cat healthy. Lois helped facilitate the whole process and even called at 8pm one night to check in after we had another cat neutered. What an amazing team! We will definitely be staying with this outstanding practice. Thank you!
A Google User
Was heading out of town and desperately Needed update shots for my new 3 month old German Shepard before taking her to boarding. My daughter and I were all over town looking for a good Vet to take in our Asia, Everyone was either booked or not accepting any new patients. So after riding around and calling for some hours I told my daughter this would be our last stop for the day… Lucked up and there was a canceled appointment 😄 so Asia could be seen immediately. IM SO GLAD I CAME HERE!!! Dr. Gerard definitely knew his stuff when it came to our new German Shepard puppy 🐾 answered our questions and made suggestions, you can tell he has a love for animals. He took great care of Asia ❤️
A Google User
I took my new dog Bella to AVH today for the first time. They were Great. My previous vet could not see him till Monday. I really wanted to get her in before that. I had a bad experience at a local shelter. I called this morning and they fit me in today. They were Friendly Helpful and reasonably priced. Dr. Gerard spoke with and told me what to expect with my new dog. It felt like I had been going there for years and it was truly a pleasure to do business with them. I am very happy to have found them and looking forward to bringing Bella in the future.
A Google User
I rarely write reviews but after my last encounter, I though I’d share. I have been going here since February because of its cleanliness, location, and the very helpful/knowledgeable Dr. Girard. He has been great to my pup and I am always pleased with his professionalism and service. Mrs. Lois, on the other hand, has been rude on multiple occasions. She mostly seems visibly/verbally annoyed and inconvenienced when we’re arranging appointment dates. It’s frustrating especially when she doesn’t communicate flexibility effectively. I came an hour before closing and she clearly didn’t know how to handle her attitude or multiple customers under pressure. Today I left there feeling insulted after arranging a surgery for my pup. I’m only returning to get the surgery done, but the customer service here is not where it should be. I’m highly disappointed. 3 stars only because the person we all come to see actually does a very good job.
A Google User
We take our mini goldendoodle and kitten to Dr. Gerard, and I couldn’t ask for a better vet! He always listens to our concerns, takes his time explaining directions in detail, and was very accessible when we had a small emergency one night after hours. Ms. Lois is an incredibly caring receptionist and goes above and beyond for our pets. I’m so grateful we chose to take our little guys here; We will miss them when we move next year!
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- No wheelchair accessible restroom
Amenities
- Gender-neutral restroom
- Restroom
Planning
- Appointments recommended
Categories
Services
Serves Archdale and nearby areas
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