Jackson Animal Shelter

Reviews

Chloe Grace

I was worried when I couldn’t get ahold of the shelter over the phone regarding some info on my newly adopted kitty. However, they responded to my emails very quickly and I am so grateful! They also responded and worked with my insurance. They were quick to send over copies of medical information when I lost my original paperwork. I’m so lucky to have my sweet girl and best friend thanks to this shelter! It was love at first sight

Chris Poage

On September 6, I found a malnourished beaten up pitbull at a convenience store when I stopped to get gas. I had animal control take it to the Jackson County animal shelter because they were a so-called no kill shelter. I went on four separate occasions an hour each time to visit the dog who was the sweetest thing in the world, one of the visits was outside in Fence with another dog. She was still just as sweet. After 20 phone calls and receiving nothing but a Recording I sent an email to check on the dog. Every time I went to the Jackson County animal shelter Four times in the two weeks that the dog was there I let them know at the counter, my name and that I was the one that rescued the dog and asked them repeatedly to let me know when they found her a good home. and was just coming for my visit. I got a reply to my email today that unfortunately, they put her down because she was aggressive towards other dogs. I would’ve thought letting them know each time that I went in there that I was the one that rescued her that if they were going to do that, they would give me a call. That didn’t happen! I never once, including the times that she was coming through around the other dogs, saw her aggressive in the least little bit. The manager Lydia Sattler said in her own words that she thought that she would be aggressive around other dogs so they put her down. I did not take the dog there to have her euthanized, I took her, hoping that she would find a great home. I am absolutely heartbroken that this happened and would have never taken her there if I knew that this was going to be the case. I moved here two years ago and truly love animals and made sure that I went by at least once a month to play with all the animals. And as I said, in the last two weeks, I had been there four times to visit ladybird. I will not be going back there again, and if I can say anything to those reading this please take stray somewhere else. I honestly believe she was put down because she was a pitbull!

Demetrice Lott

I love my new kitten, Mylo! Today was a good day to get neutered. The staff was so nice and accommodating. He's been to the groomer and he was so good. The only thing his vet told me was that he was older than what the shelter initially told me. Other than that he was very healthy and up to date on his shots. He is just a cute kitten. Whoever dropped him off at the shelter Thank You for loving him enough to give him life with an adoption. Jackson County Animal Shelter Spring Arbor excellent Customer service!!

Lindsey Thorne

Friendly staff; that’s the only star I’ll give regarding the staff. Be very mindful when adopting a dog from here. We adopted a female puppy the first day they came available, brought her back to be fixed as it was included in the adoption fee. When we picked her up, there was no cone, her incision opened up within two days because it got INFECTED, wasn’t covered; and was GLUED shut, no stitches whatsoever, no sedation pills provided. When we called regarding her health, it took forever for them to get back with us. We ended up taking her to the Lansing Animal Emergency hospital, spent hours in the waiting room, where they confirmed the infection was from UNCLEAN medical tools that were used. THANKFULLY, she was going to be okay. Cost us $600 in medical bills when we should've just taken her to an actual vet for the procedure. You think you're getting a good deal when it's included in the adoption fee..but truthfully you are not. Our puppy was then stuck with a cone for two weeks, four different pain/sedation pills, was unable to play/get excited for the two weeks, and had to have her bandage changed twice a day. As a dog owner, our hearts ached for her.

Donna Gettings

Thank you for your kindness and your professionalism. The cleanliness of your facility is outstanding. Thanks to all of your hard work. The play park is very nice. We adopted Bella on Friday and we were able to spend a wonderful weekend with her. She is adjusting well. We are so pleased to have her in our family.

headshot stone

Bought the kittens about 4-5 weeks ago. They were too young to be spayed and took them back today at no additional charge. He loves his new kitten and so do I.

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Business Hours
Monday:10:00AM - 16:30PMTuesday:10:00AM - 16:30PMWednesday:10:00AM - 16:30PMThursday:10:00AM - 19:00PMFriday:10:00AM - 16:30PMSaturday:10:00AM - 16:30PMSunday:Closed

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

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