PetSmart
4.3 from 2047 reviews
Address 1610 8th St Dr SE, Hickory, NC 28602
Phone Number +18283221202
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/nc/hickory-store0418.html
Patricia Gilkes
Take my senior dog here for grooming at least once a month. Just a few minor issues in over a year. When mentioned they fixed quickly. I've used several of the staff and liked all so far my dog seems comfortable with all of them would recommend.
Glenn Koslan
15 min. Late at the desk to check in and they had canceled the appointment. Been using them for years, and today's service was "minimum required to get by" attitude. Nothing technically wrong, just not the above the average service that kept me coming back.
Janet Brown
This is the best PetSmart I've ever been to. The employees there were so sweet and loving. I had a situation where we moved 1500 miles away from home and our pet rat wasn't supposed to come with us because he was a little old man, 3 years old. I honestly didn't think he'd survive the trip but our little Luca did and he did amazing. Long story short I left his cage behind and stopped here to see what they had for cages for him since he was traveling in a traveling cage when he wasn't being held. FYI he was held 75 percent of the trip. I went into this PetSmart looking for a cage for Luca. A gentleman greeted me at the door and I told him my situation. He loved up on Luca and got some Luca kisses and love and he loved up on Luca in return. He fell in love in with him and had to find his coworkers to meet Luca. Needless to say they all fell in love with him and Luca was happy to give his Luca kisses and love away in return. I was standing in the middle of the store bawling my eyes out because this move had cost me more than expected and I didn't have the money to spend on a cage that he needed at that point in time. I begged him to please take my Luca home and love him like we do until his life is over. He's 3yrs old and an albino rat so he's lived beyond his life span already and I only expected him to live a couple more months. These guys bent over backwards to help me get Luca into a bigger cage for when we got to our destination! They ended up finding me a cage that worked for him and he was comfortable in until I got us settled into our place. Y'all I'm a grown woman standing in the middle of PetSmart bawling my eyes out and these guys bent over backwards to help me, and they did. I've never been to a pet store where any employee is as passionate about helping animals or their mom's and dad's as this PetSmart. I highly recommend this place not only because of my experience and the employees, but because the place is clean, well organized, and spacious. The employees are also very knowledgeable about their products and pets. I can't wait for the chance to go back to this PetSmart and shop there again and personally thank the employees for their dedication and help. Our sweet little Luca ended up living to be 4 years old and lived another 8 months. Thank you to the kind hearted man and ladies that helped me out that night. Your love will be remembered for a very long time. Continue being the awesome people and animal lovers you guys are!
Lisa H
I had to get a card to get prescription food for my dog in renal failure. The lady at the vet was very friendly and helpful. The cashier was very friendly at check-out as well.
jana o'connell
Gavin and Zoe are great groomers. They do a great job with my allergic Basset Angus!
Karen McDaris
It was my Shihpoo’s first visit here for shampoo and grooming. I was standing outside the window where all the registers are located watching the girl cut his hair, giving a name is irrelevant at this point because I will never take my baby back there. As I watched her cut his hair she seemed to be in a hurry, she moved on to trimming his nails and he flinched and started moving around and then she yelled “Stop!” loud enough for me to hear it through the glass. That made me angry but I kept my composure as she continued to cut his hair with the clippers. She then picked him up and carried him to a nearby room out of sight of the glass. She eventually finished the job, we paid for the services and left. I noticed the next morning as my puppy was on his back playing that there was blood on his privates, where he pees. I checked him out closer and he had been nicked with the clippers or scissors and was bad enough that it had been bleeding. In my opinion, not sure though, I believe this may have been when she took him to the other area out of view of the glass. Nothing was said to us, myself and my husband, about any kind of incident or injury to my baby. Needless to say he will never go back there again and I wouldn’t suggest anyone take their furbabies there.
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
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