Petco

Reviews

Siren Spirit

Its a rather good place, I don't have a issue with the staff here. As a pet owner they also have a good selection of things. While yes there could be more the store is only so big and for that reason they are doing their best to provide. The prices aren't too entirely bad either.

Tanya Atkinson

The manager with all these tattoos is always so negative and not as helpful when I inquire about purchasing fish. He refuses to allow me to purchase certain fishes and does so without adequate knowledge. He will tell me some quick fast answer as to why he can not sell me the type of fish I desire. He is always very rude and he is also passive aggressive with his approach. I do not recommend this location try the one in Durham they are always very helpful and very calm and friendly upon approach.

Tawnya Blackburn

He was very helpful, knowledgeable, and really good at catching the fish I wanted without stressing them out. He understood what kind of tank I was wanting to set up and even gave me recommendations.

Andrew Ortiz

I had a morning appointment at 8:15 for my dog. The sign outside said it opened at 8:00 today but the door wasn’t opening so I came back at 8:12 to be let in by the groomer. She said it would take an hour to an hour and a half. I thought that was odd considering that I’ve used this same service at multiple other Petco’s and it’s only ever been about 45 minutes. There were also no other dogs that I could see in the kenneled area. At the 2 hour mark I called the grooming department with no answer, so I walked in to see her talking on her cellphone in the grooming area with no dogs being cared for. I could only hear one dog barking in the kennels, and it sounded like mine. I asked if my pet was done and she said in 10-15 minutes because he still needed his nails trimmed and to be brushed. So 2 hours and 15 minutes for something I’m typically used to being 45 minutes and the clear appearance that it’s not busy. Then when she brings my dog out I see red marks on his head. My first thought was that his head was clipped with clippers and he bled. But I thought it could’ve been self inflicted in the kennel too, but nothing like that has ever happened before and I’ve had my dog for 4 years. The groomer agreed that it was probably self inflicted in the kennel. So I walked out and went home and when I got home saw his leg bleeding. Again, looked like it had been clipped. Now outraged, I called corporate to file a complaint and they told me to call the store manager. How in the world can I not file a complaint but instead have to speak to a manager. I don’t think I’ll be continuing pet grooming services with Petco.

Betsey John Cheshire

Took my lab mix for bath, Megan was quick, professional, thorough, and pleasant. I would rate her and her service 5 stars, I knocked off a star because I did not appreciate the check out process. I am sure that it makes sense for them, but it was a little bit of a nuisance to have to pay up front rather than at the salon.

Rob Knox (Rob)

I place an order online for pickup. The store failed to give me some of my items. When I got home and called the store - the manager refused to issue a refund unless I came back to the store which is an hour away. The manager claimed it was against Petco policy. I called Petco corporate and had a refund and extra rewards for the trouble in less than 10 minutes. The manager on duty Feb 2, 2024 at closing is an absolute dirtbag and completely incompetent.

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Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 20:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 19:00PM

Popular Times

Service options

• Curbside pickup
• Delivery
• In-store pickup
• In-store shopping
• Same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• No wheelchair accessible seating

Amenities

• Wi-Fi
• Wi-Fi

Planning

• Quick visit

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > MasterCard

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