Willow Glen Pet Hospital

Reviews

Dongyun Zhang

I have been a customer here for two years, but I recently decided to switch to another hospital for my dog's routine check-ups and vaccinations. While the staff are friendly and patient with pets, their pricing practices and lack of transparency drove me away. 1. They charge a tech appointment fee $25, expect Thursday and Friday. No where specify this information until you visit. 2. For annual vaccination they need $85 physical check fee, otherwise your pet cannot take vaccination there. This is the price for 2024, I remember in 2022 its $65. 3. Medical Waste Fee/Biohazard Fee $9.99 everytime you order any vaccination or test. Beyond these fixed fees, I was frequently surprised by additional costs during the visit. After the exam, they often recommended various treatments and tests, and I never received a clear explanation of the costs upfront. Every time I received the final bill, it was $30-$50 higher than I expected. I visited this hospital at least seven times, including for my dog's spay surgery, annual check-ups, vaccinations, and some emergencies, include blood test and fecal test, and I always ended up paying more than anticipated. Although I understand that veterinary care can be costly, I expect clear communication about expenses. As pet parents, we sometimes face emergencies and need to make quick decisions about which clinic to visit. In these stressful situations, it's crucial that veterinary hospitals are honest and transparent about their fees.

Meghna Prasad

Called in to set up an appointment and was able to get in much sooner than my usual vet which is a huge plus. They took a deposit to schedule the doc appt with a strict cancellation policy. While I understand the need for a deposit, but if you even reschedule within 24 hours you lose the deposit which is I think is a bit strict because emergency situations may creep up. If you are 5 mins late then you lose the deposit. I found these things were a bit unusual. Now to the actual appointment - I arrived at the location per google and it was not there. Given that they are so strict about time, I am panicking at this point. I call them and they tell me they have relocated - luckily it was a few blocks down the road and I still made it on time! Phew! We arrived and the staff was friendly and took us to a room right away. The nurse came and took our dogs vitals and it was good. We waited for a while for the doctor who examined him and recommended shots and possible solutions. They were patient and answered my questions well. Happy to come back here and hope they are not so strict with deposit and rescheduling appointments.

Sam ritz

I spoke to the receptionist and requested a bandage change for our dog. I was told that they required an entire evaluation prior to doing so. All in all, they quoted me $250 to do a bandage change.

Allie Perry

Dr. Shani and team are incredible!! When my 12-year old cat had to have a dental extraction, the staff was kind, professional, and caring from intake to surgery. I cannot express my gratitude enough for everything. 😍 Finny is better than ever!

Yue Zhao

We booked an appointment with willow glen hospital on 4:45 pm and followed google map address. We arrived on time and found the hospital was empty. I called them and told that they move to another new place 2 mins away. We drove to the new place and arrived on 4:52 pm and told that we need to leave and reschedule. They didn’t inform me of address change ahead or renew the address record on google! Avoid this hospital as they never provide you exam record or results unless you email them to ask! This hospital is also a little bit expensive!

daniel lee

Great hospital, great staff! Very helpful and always on top of their schedules for my two corgis. Shout-out to Vic for always checking up on my dogs

Write review

Name*

Email Address*

Rating* 1 ⭐ 2 ⭐⭐ 3 ⭐⭐⭐ 4 ⭐⭐⭐⭐ 5 ⭐⭐⭐⭐⭐

Review

Send
 

Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:08:00AM - 18:00PMSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services

Serves Edendale and nearby areas