VCA Crocker Animal Hospital

Reviews

Hello Home

I took my dog here for a teeth cleaning procedure at 7am, which was supposed to be under the supervision of Alisa Shen. Because they needed to use anesthesia, my dog had to take antibiotics the previous night, and had been fasting (no food or water). I was assured she would be seen on time, but by noon, 5 full hours later, they had not even began my dog’s procedure. I was furious, so my family went and picked up my dog. Even after all of this, no one from the clinic bothered to call to explain what happened. I am astounded no one even had the decency to apologize. This is malpractice and I won’t be returning.

Love Kaur

cat died... They diagnosed my cat with bladder stones and wanted to do a surgery within the same week, I didn't have the money for it so I waited a couple of months to gather the money, in the mean time they put him on a special diet to help with bladder stones. When I had the money gathered, I called to make an appointment in which they said they need to assess my cat again, and when they did XRAY's , he didn't have the bladder stones anymore and to their explanation, the special diet worked. Until many months later my cat was acting up and I took him to emergency and he had 8 bladder stones, and he ultimately ended up dying 2 weeks after the emergency visit. I blame this clinic for the miscommunication of my cats bladder stones. I don't know why the emergency clinics XRAY showed 8 stones but their XRAY couldn't? I had the money gathered and I was willing to do the surgery when I had the money. Now my cat is gone, I am heartbroken and I miss him every single day of my life.

LC P

AVOID AT ALL COSTS! Alisa Shen left my pet (fasting and starving) untreated for over 5 hours for an anesthesia-required treatment. I was unaware (dropped my pet as I went to work) and was shocked by this. I called multiple times before to ensure my pet would be treated right away. Our pets are like our children who can’t verbalize their discomfort. Imagine leaving your child starving alone and scared in a hospital setting untreated! AVOID ALISA SHEN! No one bothered to even call to explain the situation.

Lisa Cortez Furtado

I posted a review from my experience with VCA Animal / off of Jackson and people should know what kind of experience they can receive coming here: I went in for my appointment 09.12.23 @ 4:45pm, and I asked the receptionist to take my credit card, and to update my information, and I wanted to pay my balance well in the meantime, she has music loud. She took my card, entered into the computer, but didn't take the balance. I guess I don't know at the time I didn't pay attention when I did ask her to pay my balance, she asked me to sit so I sit for 15 minutes waiting to be seen. thinking that she did exactly what I asked her to & after the 15 minutes she asked me to come up but she wanted to talk to me about my dog and that I still had a balance due while I asked her didn't you take my credit card and pay for it like I asked you at the beginning when I first walked in ? She said no and I said well why didn't you do it then because I'm expecting that you did that and I didn't have to sit here and wait longer and now you're telling me that no one wants to see me because I didn't pay my balance yet well that wasn't my fault and then the whole entire time she's listening to Disney Music in the background which is fine but loud and few words exchange, she kept being like stubborn innocence & I intern called her a little girl because she didn't pay attention to anything that I asked her to do in the first place and this isn't the first encounter I had with her, but I let the first time go the second time Wasn't appropriate. She did not do what I asked her and she kept turning around and making it like it's all me well, it wasn't me. It was her because she could've done what I asked her to in the first place so I left, refusing to pay the balance of the insurance the pet care insurance I call later and I speak to the technician supervisor while the technician supervisor sided with her because I called her a little girl now mind you they're fixed on the little girl part instead of the actual reason why I got mad is because of her not doing what I asked her to if you want to come to a place like this and they don't pay attention to what you're asking them then why go there in the first place I'm just upset because the fact that they're turning this all on me when they shouldn't be.

Elizabeth T

I recently adopted a cat, and VCA is in collaboration with PA's shelter that they give a complementary checkup for pets that are adopted. I took Sapphire here to get a checkup, and they gave me tips on how to better care for her. all the staff here were very passionate about animals, and that was so nice to see. We'll definitely be coming back here for her regularly checkups and vaccines !

Nick Thacker

The doctors are all very knowledgeable and they were accommodating to special requests on appointments.

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Business Hours
Monday:07:00AM - 18:00PMTuesday:07:00AM - 18:00PMWednesday:07:00AM - 18:00PMThursday:07:00AM - 18:00PMFriday:07:00AM - 18:00PMSaturday:ClosedSunday:09:00AM - 17:00PM

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

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