South Bay Animal Hospital & Emergency

Reviews

Jeanette To

The team at South Bay Animal Hospital is wonderful. I was recommended SB by another emergency vet center after having trouble finding cardiology services. I was able to schedule a cardiology visit within one week. Unfortunately, my dog’s prognosis was poor; however, I felt well supported by their team. I utilized their medical boarding services. They sent me photos and texts daily. My pup spent a lot of time with the staff rather than in a kennel. Unfortunately, she had two relapses in the following months because of the severity of her condition. They talked us through what to do at home and notified us when to bring her in. They checked in with us weeks after each discharge. They were extremely compassionate through the end of her life. I cannot recommend this hospital enough. The doctors were kind, knowledgeable, and communicative. While the price is high, it is worth the quality of care and kindness we were given.

Richard

Our pet was misdiagnosed with full confidence from the vets here and they never apologized after their mistake. They kept insisting our pet had a benign tumor and that they were certain that it was benign. The vet tech told us the day we checked our pet out to "look forward to good news" regarding the biopsy. That night we were told it was malignant, aggressive, and that we'd have to do further treatment. When we started asking more questions, they cut off communication and stopped responding. The surgeon also refused to speak with us after the fact, going as far as to not letting us schedule any sort of followup appointment. The only time they followed up was to ask us for an update a week after we put our pet down, to send us a Christmas card to rub it in our face, and then to send us periodic checkup reminders. Tens of thousands of dollars and not even a simple apology at the time of malignant tumor diagnosis. We are past the point of simple apologies, so don't even bother. It's no longer possible for anyone who works there to be genuine about a damn thing to us.

Deanna Rosa

When our three pound chihuahua mix became very ill one night after hours we called Sage and they told us that they could not see her for hours, but we could come sit in the parking lot and wait. We called South Bay Animal Hospital and they could take her right away. They did just that, and diagnosed her with a blockage. They definitely saved her life. They sent pictures and videos over night… and were so nice!! We are grateful.

andrew hsu

I want to give this place five stars because I hate to be the person the complains about price. That being my only issue, this place was the only place open on new years eve 12.31.21 that had any availability to see my cat. Cat injured his leg and it was getting worse to a point where he couldn't even rest and was acting scary. Wouldn't put any weight on it at all and I thought it was broken. I called all the sage hospitals from the peninsula to San Jose, all the medvets, archvet, any animal hospital I could find on Yelp or Google maps while my cat was crying for hours. Every place said they just couldn't take him, or had a 4-5 hour wait (And when I called back, they said the updated status with no more availability) South Bay animal hospital right away said they could see my cat if I brought him. I brought my cat over right away and explained to them a bit of his symptoms. I ended up sitting in the car for over an hour trying to get approval for a loan because the diagnosis for his leg injury was over $3,000, And I don't think he would be seen without upfront payment. Thank God it turned out not to be a broken leg or worse. My cat had gotten attacked and his leg was getting infected so they drained and cleaned the wound. Overall, so grateful that this place was the only one that could see my cat, but I'm wondering if it's because of their prices. Not sure if that is normal, but if it is I probably will try to call all the other vets before I come back here. Reliable but expensive.

Clarissa Reichner

Took our beloved cat here for an ingrown toe nail removal, they did not explain any of the procedures well and the cat's bandage came off less than 5 mins after we arrived home. When we asked to speak to a Doctor (they kept referring us to a tech) they did not call back. Inadequate care and frankly I'm appalled at this place. Do not bring your fur baby here.

Nicole Callinan

The staff at SBAH misdiagnosed my dog’s tooth abscess, and were disorganized, uncommunicative and unprofessional during my entire experience with them. All in all, it took 3 appointments and $4,670 for SBAH to correctly diagnose and treat what had taken me a 5 minute google search to recognize. I highly suggest taking your pet elsewhere for their medical care.

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Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:Open 24 HoursSunday:Open 24 Hours

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Wheelchair accessible seating

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services

Serves San Francisco Bay Area and nearby areas