VCA Almaden Valley Animal Hospital

Reviews

Stephen Morningstar

Hospital 🏥 “in name” only. New clients, had our second appointment for a few vaccinations but I/we asked the front receptionist “if” someone could quickly check our puppy’s (13wks old) right ear (maybe would have taken 30 seconds to see if we needed any care/further concern) so the nice girl went to the back area and returned to say “by appointment only” (?!), mind you this was on a Friday @ 4pm & they closed @ 6pm. At that moment, I assumed no appointments were available for the remainder of the evening as they (3 receptionists) said nothing to the effect, “let me check to see if I can get you seen today”, they just asked, “do you want to make an appointment” .. I then asked “is there veterinarians working at the moment” and she said “yes” but I would need to make an appointment. I’m astonished that a certified technician (provides vaccination's) couldn’t or simply wouldn’t take a quick look (provided a recommendation) or encourage us to wait around, maybe the veterinarian(s) could take a quick look in-between appointments but the technician quickly departed to the back area and the receptionist(s) again asked if we wanted to make an appointment. Truly unbelievable the level of care/concern shown towards a rather innocent (new client/unknown procedures), non-time consuming request. VCA (Almaden) definitely feels more like “for profit” than “for care” towards our beloved pet. Now, I know that may not be the case (maybe, a ready to go home type of day) but they “collectively” made us feel like we entered an assembly line, like we were asking for something completely unrealistic and made us feel baffled that there was no real effort/interest to explain/offer advice (silence & stares) or further assistance. And, don’t even get me started on the negative energy/confusion my spouse had during the first visit (returned with more questions than answers). We will not be returning to this location :/

Tiana In

I just want to say, amazing customer service. I recently lost my pet rabbit, and went here for their cremation service. They helped with everything that I needed and was so understanding and sweet. They also took time out of their day to give their condolences through a beautiful card, that I really appreciate. I would 100% recommend coming here for any pet services. On top of that, all the staffs that i’ve talked to were amazing.

Sally G

If the clinic is out of a vaccine and your appointment is for that vaccine then the clinic should have the courtesy to tell you before you arrive for the appointment. Generally, staff is courteous but they should acknowledge that you are there even if on a call. It only takes a wave, smile, or putting the call on a brief hold. I like the vets but they are always changing. Services are expensive and their wellness plan sounds good but is only minimal savings. I recommend doing the math before committing to the plan.

Nicole M

Doctor five coat is so nice and caring! We are so happy with her! We feel really good having her taking care of our 14 years old baby.

Donovan Dyer

Awesome animal vet place. Pickles, my guenia pig was treated like a rock star. They took time with her check up. Didnt rush me. Answered all my questions with knowledge of their art/craft. Definitely going back ! Great service and the price is very reasonable. 5 stars and a A+ in my book ! 👍❤

Leone Morningstar

I don't recommend. They really tricked me into paying more and more! and they didn't help with my issues.

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Business Hours
Monday:07:00AM - 19:00PMTuesday:07:00AM - 19:00PMWednesday:07:00AM - 19:00PMThursday:07:00AM - 19:00PMFriday:07:00AM - 19:00PMSaturday:08:00AM - 16:00PMSunday:08:00AM - 16:00PM

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Gender-neutral restroom
• Restroom

Planning

• Appointments recommended

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Services