24/7 Animal Hospital of Orlando
3.5 from 604 reviews
Address 8742 White Rd, Orlando, FL 32818
Phone Number +14072983807
Description Although every loving pet owner hopes it never happens, emergencies DO occur, and when they do, we’ll be here to help anytime, day or night. 24/7 Animal Hospital of Orlando is open 24/7, 365 days a year to care for pets, and we specialize in emergency medicine, including life-saving treatments and surgery. We’ve been caring for dogs, cats, and exotic pets of Central Florida since 2008, but we do far more than just handle pet emergencies.
Website https://pet911vet.com/
Amelia Gillis
My recent visit to 24/7 Animal Hospital left me disappointed and frustrated. While I've generally had decent experiences there in the past, this time was different. Despite expressing concern about my puppy's scratching after her last set of shots, I was told I could have a vet exam and receive recommendations. However, the experience fell short of expectations. The vet's examination was cursory at best, limited to listening to the heart, a brief check of the teeth, and turning the puppy over. To my surprise, a shot was administered without any explanation or consent, and I was later billed $100 for it. What's more, there was no communication about the nature of the shot or why my puppy supposedly had "dry skin." Although the clinic acknowledged their error in not informing me about the shot or its cost, the offer of a mere $20 discount felt inadequate. It's disheartening to encounter such price gouging and poor communication, especially when the clinic admits fault but fails to rectify the situation. Additionally, suggesting that I file a claim with "Chews a Puppy" only adds insult to injury. As a result of this disappointing experience, I've decided to take my business elsewhere and cannot in good conscience recommend 24/7 Animal Hospital to others. Misleading practices and inadequate customer service have led to the loss of a once-loyal customer.
Alejandro Mary
Wow what an experience. First and foremost thank you for being available to take care of our puppy. We were on vacation here and had an unexpected emergency with our 7month old puppy. Luckily we were able find this hospital that accepted walk-ins because none of the other vets had vacancy or took walk ins. At first we were apprehensive about taking Lexi to a random doctor but from the moment we walked in Katie made us feel welcome. She was amazing and very knowledgable/caring. The Vet was also great he was kind and had us out in a flash. The location is nicely remodeled and smelled fresh and clean. Thank you all again for the great care.
Jessica Hicks
This place was horribly insensitive to my wife and I in our time of need. (It’s not about their amount of money that we didn’t have to treat the cat, it was the complete insensitivity of all those in the office.) We rushed over with our indoor/outdoor cat who had been struck by a car. We called as soon as we found her and let them know that we were heading in their direction at 4:45pm. Upon arrival a multicolored haired woman at the front at first was extremely professional and sensitive to our needs and that we were very upset. She tried to be cheerful. Once we got in the room, a couple of vet techs came in and instantly started talking about money, going into the fact it was going to be over $1k to try and start treatment. This tech also motions to the fact that they don’t take any form of pet insurance, and that if we needed to get some sort of care credit, the information was on the wall. (The QR code and website conveniently didn’t work.) Eventually the Vet came in— followed by HIS CHILD (no more than 5), while he barely looked over our cat. He told us how our cat’s back was broken and they could do x-rays, for about a grand to see if there was anything they could do. All the while, his child continued to yank and pull on him to leave the room. So they left, because obviously, our emergency had interrupted their evening. This was completely uncalled for, and neither my wife, nor our beloved pet deserved this kind of treatment. Another vet tech came in and said that it would be almost $400 to euthanize the cat and give her body back to us— without being cremated. Of course, we were charged the full $130 amount for the visit, none of the staff offered apologies or even sympathy to the situation, and we left with a dying cat in our arms. (My wife cradled our dying cat and walked past the doctor heading towards the exit— no eye contact, and not a word of sympathy.) Obviously, he and his kid had better things to do than be at the office— and it DEFINITELY showed. She was dead within the next hour after laboring, surrounded by the two of us and our other 3 cats.
Marilyn Orellana
I honestly would NOT recommend this place at all. The front desk lady was so sweet and helpful. But the doctor was careless and passive aggressive. I’m not sure if it was because he was upset he got called in late at night for my dog but that’s his job so. When he finally showed up, he didn’t introduce himself or bothered to ask what was wrong with my dog, he just asked the assistant to take my dog in the back. My dog also yelped when he was injected by the doctor in the back causing me to go back there and check what was going on. Although, It’s usually considered “normal” but my dog has never yelped with his primary care doctor when he gets shots so that was very concerning to me. I wanted to wait till the morning to take him to his primary but unfortunately my dog got worse through the night so I had to rush him in. I was charged $1,000 for barely an hour of service by a doctor in his pajamas that barely did anything. When he also tried to explain to me the diagnostics and treatment, it rubbed me the wrong way. It just seemed so in-genuine and almost rude. I will definitely not ever come back, they’re only getting one star because of the really nice young lady at the front desk and their sweet cat.
Cynthia Brown
We brought our boy Shadow of 19 years in to be euthanized. This was the most difficult decision we've ever had to make, and that any pet owner would have to make. We called so many places in hopes of having at-home euthanasia, so that Shadow's last moments could be in a familiar place, so that he'd feel less stress, as much as peace as possible, and be in the arms of those who loved him. We weren't able to find a place with more immediate availability, and Shadow was suffering. From my first phone call with 24/7 Animal Hospital until the day we returned to retrieve our boy's remains, the staff at 24/7 Animal Hospital was exceptionally compassionate and kind. We had never had to help an animal end it's suffering, and no matter how much you try to prepare, you are not prepared. We are especially incredibly grateful to the two young women who cared for our Shadow and for us as we experienced this together. They explained everything so well, allowed us as much time as we needed for each step, and spoke to and handled our Shadow so lovingly for the brief time they had him to place his catheter. He was in our arms from the moment we walked in and through the entire process, and this made Shadow feel calm and at peace with his mom and dad. We could not be more satisfied with this most difficult experience. We are TRULY GRATEFUL!!
Taylor Brent
Our dog Murphy unexpectedly passed away last night. When we thought we still had time we rushed him here. Rebecca came running out and helped carry him in. Her and the other staff member present were quick to do what they could to help him. Unfortunately, we didn’t make it in time (nor was it probably anything they could do due to his age & underlying health issues). Rebecca helped us into a room, put blankets over our sweet boy, got us water, and walked us through the next steps with great empathy. It was our first time there as it was the closest 24/7 location we could find so we can’t base our experience off of anything other than this one but we are grateful. Grateful they were open, there for us in an instant, and for comforting us in such a dark moment. Thank you Rebecca and other gentleman (apologies, I did not get his name; I can update this later) for doing all that you could for us. Your speed, kindness, patience, and help will not soon be forgotten. EDIT AS OF 4/22/24: Was originally told we would get Murphy’s ashes back today. My husband called to check in and now is being told it will be tomorrow and that we were told the wrong information. It better be tomorrow, everything we were promised better be there, and we better get a phone call as soon as he arrives. This was our baby, we are distraught enough, and now this? Disappointing to say the least. Will update again tomorrow.
Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:Open 24 HoursSunday:Open 24 Hours
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Crowd
- LGBTQ+ friendly
Planning
- Appointments recommended
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