Tail Waggers Retreat

Reviews

A Google User

The service towards dogs here here is really good, I wish the service towards customers met the same mark.....I've never had an issue in the past and have been a paying and tipping customer for a year. I was just here to pick up my Chihuahua on Wednesday, he was still damp when he was brought to me, but it wasnt a huge deal and it was busy as it was after 5pm...I complimented the owner on the cleanliness/great smell of the facility and confirmed my other dog's Saturday boarding/appt. The next afternoon, I noticed that the dark blue bandana had dyed his neck and back fur blue. I chuckled and called Tail Waggers to ask to schedule a bath, I was told hey had to call the owner to check as she'd left for the day, the staffperson called back and said my dog would have to wait until Monday which was no problem for me as our photos are scheduled for next Friday. I asked the staff member to confirm that the bath wouldn't be an additional charge and she said she would have to ask the owner, I wanted to respect the owner's personal time and not interrupt her again so I told the staff member to not worry about it today and just ask the owner call me tomorrow. I got a text 10 minutes later saying it'd be best for us to find a new groomer. I responded trying to clarify as I was certain there was a misunderstanding and got no response. Again, The service for pets has not been problematic in my experience; It's the lack of value placed on the relationship or customer experience that earned this level of review. Healthy communication and initiating conversations that may feel difficult or awkward can salvage relationships that we value. The message was very clear from the business to me about my value as a customer and that's disappointing.

A Google User

It was Zorro's first time going for a nail trim and he did fantastic. Great customer service plus they even freshen him a little. Definitely will be coming back

A Google User

I went here after them being recommended from my vet office for our doggie to be groomed.. My mother died 2 1/2 weeks ago and her dog needed grooming. She had Mats everywhere.. The business we had an appt with refused to groom her and said a vet had to do it .. I walked in and told them the story and the issue and Mrs Brandy came over and looked at her and said no problem I can do her... I was like ok thank you and was ready to make a appt but no she took her right then and said she would do her today... Talk about a woman and staff who truly care for and love animals.. I was so THANKFUL and omg did Lil Bit look so good when I picked her... They now have my business and anyone else that I can send to them or recommend them too... Once again thank you so much!!!! The two pictures are of her going to the cemetery to visit her momma and show her haircut and toenails to...

A Google User

The staff was very pleasant. I was a little taken aback of the cost for a small town, until they brought my baby girl out to me. She was perfect! I have struggled to find someone that could remotely do a true Shih Tzu cut. Tail Waggers was worth every penny! I will not only happily drive the hour to take her back, but happily pay the extra penny’s for their quality work! Thank you Tail Waggers staff for a great experience!!!

A Google User

Imagine yelling at your customer about their dog, claiming their shots were not up to date(false, the family has photos and evidence) and yelled at the customer when coming into their driveway? Must have been a bad day for the owner. Thankfully, they got their dog back in one piece, but won’t return again. Never had a problem with the owner until now. I would not suggest doing business with this company, especially if you are looking for professionalism. I worry how this person acts to the animals if they treat people like this. Disgusting behavior and should not be in the business world. Edit: in response to the quite condescending comment from the owner, it is very clear they are trying to downplay the situation. I am a big supporter of small businesses, and would never review one in bad manner unless I felt it was warranted. In fact, this is the only one I have ever left a bad review on. And places like this truly give a bad name to those who are passionate about their work. Therefore, for those who read this, please take into GREAT consideration who you choose doing business with, especially when it comes to your beloved pets!

A Google User

Brandy and her staff are top rated! Always up for the challenge of tackling my overexcited oversized puppy's nails. He is like a bull in a China shop but just wants to love! I recommend Tail Waggers to anyone who wants their puppy loved while being groomed!!

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Business Hours
Monday:07:00AM - 17:30PMTuesday:07:00AM - 17:30PMWednesday:07:00AM - 17:30PMThursday:07:00AM - 17:30PMFriday:07:00AM - 17:30PMSaturday:ClosedSunday:Closed

Accessibility

• Wheelchair accessible parking lot

Payments

• Debit cards
• NFC mobile payments
• Credit cards > MasterCard

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