Address 240 Commonwealth Blvd W, Martinsville, VA 24112
Phone Number +12766380786
Description "Pet supply store with broad selection of competitively priced natural pet foods and supplies, as well as professional grooming & dog training services."
Website http://www.petsense.com/
I had to go in this evening for a return. It was no fault of the store’s, the item just didn’t work out for my pet. Anthony is about as pleasant as an individual can be. He was both helpful, and understanding of my situation. I will return to shop here.
Super nice people. They even recognized me, I felt like any other place I’ve been to this is the only one that they actually got to know my name and remembered me. Very nice. I really love seeing Anthony there, he has always greeted me with a big smile and honestly it is so pleasant and welcoming. Makes me happy to go shopping. I haven’t met the groomers there yet, but every time I go I always see them diligently working to make everyone’s dogs look good. With how few they are, they work really hard. Thank you guys for making it a pleasant experience for me and my animals.
I've decided on 3 stars because if it weren't for Savanah, It would be 0 stars. Our first experience with Petsense grooming was perfect and Savanah did an amazing job and our baby was fresh and clean. She did a thorough job deshedding him, even his teeth and his nails. The bandanna was a nice touch along with the scent spray.... Now, Megan?? Who we had for our 2nd time... was the complete opposite. She was not kind and friendly to us as the customers nor our dog who we took him in to get groomed just like the first time and he looked and smelled the exact same as he went in. He did not have a bandana on either and his nails clicked on the floor when he walked and he smelled terrible and had fur all over him and still looked dark. The COMPLETE opposite of how he looked after Savannah. They did refund us, however Megan needs to go through serious training in customer service along with dog grooming. We were very upset, my husband and i...if it weren't for savannah we'd never come back. We have another appointment scheduled on Wednesday but its now an inconvenience to go in again. Spoke with the manager kevin and i really do hope for other people's sake, Megan is retrained. 5 stars for Savannah!! 0 for Megan!!!
I think an even cut would have been much better. Not sure why his hair was cut like this.not really happy with that.
We have several dogs so we're always searching for deals on dog food and treats/toys etc. We found 2 bigger bags of food plus some treats and a couple of harness jackets for them all on clearance and great prices! They even let us exchange one of the jackets for another one after the zipper broke, no hassles! Also love that they're only 10mins from where we live.
Petsense just makes sense when you have a 200 lb dog!❤️ Boy did his personal groomer♥️ Savannah have a task today! My Great Dane is a farm/city dog... so when he gets dirty he gets real dirty.. 😂 lol! It's so simple.. just to jump out of the car walk into the store and you're already at the groomer it's so wonderful... and it helps that you have three isles of treats and dog chews and snacks. I was so excited to hear that they groom all dogs no matter what size... I have been turned away so many times because they don't have the facility to accommodate large dogs. PETSENSE PERSONAL GROOM TECHS NAME IS SAVANNAH MAISEL... Savannah @PETSENSE transforms your stinky dirty farm dog... into a silky coated awesome smelling city dog in no time:) Everyone in the store including customers & staff are always so friendly... but what store can you go into where everyone loves animals? it's fun!! and there's plenty of staff to help you in all departments!! Call and make your appointment now they get super busy around the holidays (and muddy weather). Kekoa and I always have a blast at Petsense!💕♥️ Thanks again Savannah!
Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 20:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 18:00PM
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