VCA Holly Street Animal Hospital
4.3 from 125 reviews
Address 501 Laurel St, San Carlos, CA 94070
Phone Number +16506317400
Description VCA Holly Street Animal Hospital has served the San Carlos community for over 16 years. We are committed to your pet's health with expertise and compassion at every visit. Our team provides general veterinary medicine for dogs, cats, rabbits and pocket pets as well as internal medicine specialty services. We keep up with the latest advances in veterinary medicine and invest in cutting-edge technology and equipment to provide the best care for your pet. In addition to veterinary care, we offer boarding services where your pet is housed separately from medical patients and receives love and attention from our attentive kennel staff. We also offer a wide array of therapeutic diets as well as treats, toys and supplements in our retail area.
A Google User
Dr. Bower and Dr. Walker are both very knowledgeable and caring veterinarians that I highly recommend. The office staff is efficient and usually very helpful. I just wish that the prices were a bit more reasonable but perhaps it's the price of living in the Bay Area.
A Google User
I am absolutely impressed and very happy with VCA Holly. The staff are very friendly and helpful both on the phone and when we arrived for our appointment. The vet was amazing, took so much time and care with our two pups and went over all the ins and outs as we are new to the area and needed to set up the pups for a new environment. Their app makes record keeping easy to view and keep track of and I felt like our pups are in great hands. Thank you so much for caring for our fur family!
A Google User
Edit: A visiting vet did spend time going over our file in detail and gave us a call to go over everything. I’m updating the rating from one star to three stars for this care and time spent. The reason it’s still only three stars is because the vet who called let us know that there was a false diagnosis propagated up the charts. There were no test results to support the diagnosis of feline chlamydia but it kept being reported in the chart, which caused a lot of confusion to us and the vets on staff. The actual diagnosis was feline herpes, which is also a respiratory virus for cats; verified by the test results. The original guess by a vet there when we went in was that it was chlamydia but it was never confirmed by data and so the wrong diagnosis kept getting put into the chart from the original vet’s guess even after the test results confirmed otherwise. It was only the keen eye of a visiting vet who went through all of the test results and the charting that caught and corrected this error. We are thankful for her! VCA Holly, please be more careful and thorough especially when it comes to medical records lining up with test result data! Original post: Since 2021, we’ve been bringing our cats to VCA Holly. We have two cats and both have respiratory issues due to an infection when they were kittens. We brought our cats in today because they’re experiencing issues again, making this the third time we’ve brought them in for the same issue. But this time, we were told it’s something they’ll live with forever and we shouldn’t be worried about flair ups and were given a two home remedies to make them more comfortable (humidifiers, adding amino acids to their food). I’m leaving this negative review because we should have been told this information the first or second time we brought them in because we had a biopsy done so the VCA vets knew exactly what the issue was and we were not told flair ups would be normal during the other visits. Why would they not give us this information until the third visit?! Because time with the doctor is SO RUSHED and very expensive considering the limited information you walk away with from each session. I’d like a copy of our cats medical records printed or emailed to me after each visit, so we can do more research and call in with our questions if we have them so we don’t end up needing to reschedule another visit just to get a little more information. They’re quick to send an invoice but not great with providing a summary.
A Google User
While our specific veterinarian is wonderful, this animal hospital is just awful. The receptionists are generally rude and unhelpful. They refused to accept our dog early for an appointment (even just to hold him in a kennel) while we were heading on an international trip. They signed me up for Care Club without dental coverage despite that being the ONLY reason I signed up for it, but none of their communications mentioned that. I could go on and on. This place is no better than a puppy mill... just moving as many people in and out and charging as much as they can while forgetting the whole point of the business... to love our pets as much as we do. Choose another vet for your family member.
A Google User
I had an issue with one of the vets on staff (visit seemed rushed, my questions were brushed aside, and the vet was 15 min late with no notice). I wrote in with my concerns, and they immediately rescheduled me at no cost with the another vet of my choosing. I was very appreciative of the time that they took, as well as the care that they demonstrated for me and my pet at our second visit with Dr. Walker.
A Google User
OMG!!! This place is great. The vets love animals and make visits stress-free events. Our last visit was for a scratched eye on our boy cat. They did a thorough exam, confirmed a scratch and made a serum out of our cat's own blood to promote healing!!! That's some sci-fi stuff right there! Staff is patient and just a pleasure to interact with. 😻😻😻
Business Hours
Monday:08:00AM - 19:00PMTuesday:08:00AM - 19:00PMWednesday:08:00AM - 19:00PMThursday:08:00AM - 19:00PMFriday:08:00AM - 19:00PMSaturday:08:00AM - 17:00PMSunday:08:00AM - 17:00PM
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointments recommended
Categories
Services
Latest Businesess
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501 Laurel St, San Carlos, CA 94070
+16506317400
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