Wellesley Natick Veterinary Hospital

Reviews

A Google User

staff was very kind and loving towards my cat. they were transparent about pricing and followed up with test results the next day. would recommend, plus free churus for the kitties and snacks and water for humans.

A Google User

I used to work here, and while I loved Dr. Katuna and a few of my co workers the manager is an absolute mess. She plays favorites very easily and gives zero direction to anyone. Some of the staff there are extremely rude and it created a very toxic work environment. I was verbally harassed by my co worker for a mistake SHE made, and when I told someone higher up about it to fix it she lost it at me. Calling me horrible names, screaming at me to the point I had to leave, which resulted in me being terminated. My manager at the time Jen refused to hear my side of the story, but let the woman who harassed me stay. When I tried explaining what happened I was immediately blocked. It’s upsetting since I loved the animals and Dr. Katuna and a few of the girls there. However, with Jen continuing to be their manager this place I worry might go downhill. The turnover rate for staff is high due to her negligence and abuse toward her staff.

A Google User

Disappointing Experience with Veterinary Care Rating: 1/5 I'm extremely disappointed with the service I received at WVNH. Despite booking an early 8 am appointment and asking during booking how long a regular annual appointment would take explaining that I would need to be done by 9 am for work, the vet tech failed to review my pets' records beforehand, and the doctor was a staggering 30 minutes late. When the doctor finally arrived, I reiterated my time constraint, but the appointment was rushed, and my pets were whisked away for vaccinations at an alarming speed. I'm left questioning whether the vaccines were actually administered or just claimed to be. To add insult to injury, the rabies vaccination certificate was riddled with errors - incorrect information that I had to waste time calling to correct. It's alarming that a veterinary clinic could be so careless with important medical documents. The front office staff were friendly and professional, but the tech's negligence, the doctor's tardiness, and the clinic's lack of attention to detail overshadowed their excellent service. I expect a higher standard of care and communication from a veterinary clinic. Until they improve their efficiency, attention to detail, and respect for clients' time, I cannot recommend them.

A Google User

STAY AWAY. Not only is it dangerous to get your dog in and out of this vet because of how close it is to Route 9, but they overcharge you for unnecessary services. We called to have them to remove a wart on our dog. The office said we had to come in so they could see it and couldn't promise us that the wart could be removed the same day. The doctor came in and spent one minute looking at the wart and then told his assistant to give us an estimate. The pair then left the room. My wife overheard the assistant say, "I don't even know how much to charge for something like this." The Vet's response was, "just use a really high number." We then received an estimate for over $1,200 to remove a small wart. Making matters worse, the Vet charged us his $150 for this visit because he did a full body exam. We specifically went there to get a wart removed. There are too many great clinics and vets in the area that are friendly, more modern, and reasonably priced. If our bill is not adjusted we will be leaving this review and taking our pet to a new vet.

A Google User

We have been patients of Dr. Katuna and Wellesley-Natick Veterinary Hospital since 1992. The Hospital itself is gorgeous. His practice is amazing. He's hired great veterinarians and vet techs. Everybody at the Hospital is top notch including the front desk. We're happy campers!

A Google User

I brought my baby girl kitty to see Dr. Katuna. The first thing that I noticed was that after all these years Dr. Katuna is not jaded. He was so caring and attentive to my kitty. He spent so much time with us. I didn’t feel rushed. And I felt like he really cared about the well-being of my cat. His entire staff was attentive and friendly. I could not have asked for a better experience.

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Business Hours
Monday:08:00AM - 17:00PMTuesday:08:00AM - 17:00PMWednesday:08:00AM - 17:00PMThursday:08:00AM - 17:00PMFriday:08:00AM - 17:00PMSaturday:ClosedSunday:Closed

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services