Best Friends Veterinary Hospital
4.5 from 173 reviews
Address 14861 Pomerado Rd, Poway, CA 92064
Phone Number +18586797387
Description Best Friends Veterinary Hospital in Poway has been providing compassionate veterinary care to families and their beloved pets. As a full-service hospital, we offer a wide range of comprehensive veterinary services to keep your pets in great health, from wellness exams and vaccinations to dental care. We are committed to providing excellent veterinary care for you and your pets in a relaxed, comfortable, and friendly setting and we will always be there to assist you even with emergency veterinary care.
A Google User
I was referred to Best Friends by my neighbor. I'm so glad we came here. Dr. Rollason is the best. He's compassionate, caring, takes time to explain everything in lamens terms. He consistently gives us options and doesn't recommend unnecessary procedures. The staff has always been friendly and caring. Lifelong vet :)
A Google User
I am deeply disappointed with my recent experience at the Best Veterinary Clinic. I have been a loyal customer for years, and when my dog had an issue with his left leg, I rushed him in for an emergency visit, for which I paid a hefty $800, including X-rays. However, my frustration began when the X-ray report came back, and the clinic essentially told me, "The Xray is normal so we don't know what's wrong with your dog." During this time, my dog was in severe distress, crying incessantly, refusing to eat or drink, and trembling with pain. It was heart-wrenching to see him suffer like this. When I called the clinic again to express my concerns and inform them that my dog was still in a terrible condition, the person on the phone displayed a complete lack of empathy and essentially repeated, "We don't know what's wrong; take him to an emergency clinic." They never called me back or followed up on how my dog was doing. As a loyal customer, I expected better treatment and a more caring approach in such a critical situation. It was clear to me that this clinic was unable or unwilling to provide the help my beloved pet needed. In desperation, I sought a second opinion from another veterinarian, and to my astonishment, they promptly identified a spike in my dog's paw. I am not someone who readily writes negative reviews, but this situation left me with no choice.
A Google User
Used to be a great place to take our pets. Under new ownership and it free reeeeeally shows, in the worst possible ways. The actual veterinarian is still great, but the majority of you and your pet's interactions are with the rest of the system in place here. Not worth it. Really disappointed to have to look elsewhere for care, because I used to feel good coming here.
A Google User
We have been taking our pup here since we got her and we love it. The staff is always so helpful and nice whenever we call. We currently are with Dr. Rollasom and he's amazing! There is great availability for appointments and super easy to call and schedule for them. We have a Shiba who's notoriously difficult at the vet, and they do so well with her everytime.
A Google User
I was going to Singing Hills vet for the last 8 yrs. And on 8-15-23 had to take My dog he was very sick and once again Singing Hills only half diagnosed. I am FORTUNATE to have found BF vet who as I see it SAVED My dog and is now My new vet. Not only did they get My dog in same day they gave SPECIAL ATTENTION to him. I couldn't be more thankful for that level of care. Thank you to the Vet Dr. And all the staff, you are AMAZING and appreciated and Im so thankful You are My NEW Vet. Thank GOD there are still Veterinary places that actually care about the animals and Not the Money. BEST FRIENDS Vetnary ROCKS🫶🥰💯. Love Duke Forreste🐶
A Google User
I don't know what's typical around here, but I went there for a cat's ear infection and was charged $500. I suspect there are more affordable vets in the area. I will keep looking.
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12219 Poway Rd, Poway, CA 92064
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Best Friends Veterinary Hospital
14861 Pomerado Rd, Poway, CA 92064
+18586797387