Pet Valu
4.6 from 296 reviews
Address 420 Vansickle Rd, St. Catharines, ON L2S 0C7, Canada
Phone Number +19056885352
Description At Pet Valu, we understand that your pet is a part of the family because we’re devoted pet lovers too. Pet Valu has been providing pets with everything they need to be healthy, happy, and active for many years. At our friendly, neighbourhood stores you’ll find a great selection of pet food, treats, toys, and accessories, along with specially trained Animal Care Experts who are committed to helping you shop the best nutrition and products for your pets.
A Google User
The fact that they are willing to put up with my dramatic, screaming child grants them 5-stars in itself. Isabel was so great in helping us remove the matted fur on this sassy guy and now he’s the cutest little lion. I mean, just look at those boots. 😂 Thank you so much!
A Google User
Fantastic and very supportive & knowledgeable staff. A great variety of great quality products in a locally-owned and operated store :-)
A Google User
So, not even a week ago i went in to get a female budgie, i left with two. I asked about a guarantee and they said they dont give one. Interesting.. I then asked how long they keep them for and the lady said "3 days." that is not enough time to tell if a budgie is ill or not but okay. I purchased them and upon getting them home i notice one has a neurological issue and the other one holds its tail weird. (I have multiple other birds so i can tell when something is wrong). The one with the neurological issue has a head tilt, can only fly straight up and even then flips over, walks in circles and always has his head tilted. The other one with the weird tail passed away this morning from im not sure what. She was eating so i know that and then i wake up and shes on the bottom of the cage on her back. The neurological issue one is doing well and im not upset about that one, he will live out his days with me however this is very disappointing and they should do guarantees for this reason. just to add on, one of the employees was "too scared" to catch a budgie.. I do not recommend purchasing a bird from them. *EDIT* Upon speaking with the manager, she offered a gift card of x amount and a refund. She was very polite and generous, I appreciate what she had offered for this inconvenience. The manager had also mentioned that I was miss informed as there is a small animal guarantee that I did not receive even when I asked about it. She made the staff aware and hopefully this doesn't happen again to future clients. From 2 star - 3 stars as I liked the way they dealt with the situation.
A Google User
First time using the self serve pet wash; the staff was incredibly helpful, courteous and communicative along the way as we were waiting for the stations to become unoccupied. It becomes more rare to find great customer service and this petvalu far exceeds our expectations.
A Google User
The staff are always really, really helpful and knowledgeable about the products. I trust them completely. Plus they really seem to like our new puppy Wednesday!
A Google User
Very friendly and knowledgeable staff Fantastic adoption process Got our new sweet bean there
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 18:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store shopping
- Onsite services
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Services
Latest Businesess
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420 Vansickle Rd, St. Catharines, ON L2S 0C7, Canada
+19056885352
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