Won't help your pet no matter the emergency unless you're a client there, and they're not accepting new clients. I understand staff shortages, but to cut me off mid-sentence while I'm telling you about the emergency because I said we've never been there before is rude, and even more rude is the lack of empathy or even suggesting anywhere else we could try. Didn't even offer any advice to help. She couldn't wait to hang up the phone. Big thumbs down
This is a good place if you don't have anything seriously wrong with your pet. My pet was hurt bad but they said he was OK and gave me some medicine to give him. Took him somewhere else and they agreed its not right and took x-rays. Turned out it was a dislocated joint and hopefully they can pop it back in....heart river why didn't you catch this? This is negligence. You didn't even take x-rays. After hearing about a small dog in fight with a bigger dog.
I can not thank Dr. Beth enough!! We are from SD my husband is here working in ND my dog has alot of health problems and he just happened to give us a scare one night of course after hours. I called her when I was an hour away she said she'll meet us at the vet. Not only was it 7 pm at night but it was also her anniversary!!! I felt awful. However she was absolutely amazing and I highly recommend her! She took her time did some research while we waited for tests to come back. She allowed us to bring our other 2 dachshunds in to the lobby because it was extremely hot that day as well. She was very nice got my boy some meds and we were able to take him home to our vet to be seen. Which was good because he was hospitalized for 4 days. 10/10 HIGHLY RECOMMEND!!!
We've been taking our pets there since 2016. The staff are so personable. We've had several emergency visits and Dr. Martin is always compassionate and informative.
In the 12+ years of veterinary services Heart River has been my absolute favorite. Dr Kraft treats my two dogs as her own on every visit and they’ve never judged me bringing in both dogs regardless of whose visit it’s for. Today after one of my dogs got his shots in the back due to lack of rooms Dr Kraft personally came out to greet my other dog and give her treats as well. Seriously the first vet I’ve had that I can truly trust with my dogs care. (PS the rest of the staff is also absolutely amazing)
Everyone there is so helpful and very caring. Dr. Kraft has helped us out to the end with our beloved Hoka.
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Monday:07:00AM - 17:30PMTuesday:07:00AM - 17:30PMWednesday:07:00AM - 17:30PMThursday:07:00AM - 17:30PMFriday:07:30AM - 15:30PMSaturday:ClosedSunday:Closed
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