Petco

Reviews

A Google User

I bought some fish the other day and the guy who helped me was knowledgeable and helpful. (Unfortunately I didn’t catch his name!) After a poor experience at another big box pet store that resulted in all of my fish dying (of ich), he explained how they do things at this store and knew what he was talking about instead of just scooping some fish in a bag. The fish seemed to be well cared for and not cramped in their tanks. My fish seem happy! I appreciate the time. Thank you!

A Google User

Went in today to get food for my pets and I signed up for to vital care program. For some reason, my phone wouldn’t load and it was so embarrassing holding the cashier up. She was incredibly patient and even called customer service to get my rewards points so I could use them today! My cashier Kristin is absolutely a sweetheart; I’ve been coming here for years and never had a single issue. The staff are always nice and super helpful, the place is always clean, they always have what I need. Hope they’re getting paid well here! They deserve it!

A Google User

i come very often to buy fish as we have two tanks. i don’t understand why everytime we come there’s always some type of issue or the workers are rude. today in particular though the chick helping around the fish section was very snobby and rude. if you hate your job that bad please find something else to do. but going from laughing with one customer to making smart remarks with us moments later is crazy.

A Google User

I came in this store looking for supplements for my dog and couldn't find the section. So I went up to the counter by the grooming section, twice, for about 10 minutes each time. It was like I was invisible! No one even asked if I needed help of any kind! And I couldn't find a worker to help me. This is the second time I've been here with the same results. Both times I walked out & got my dogs merchandise elsewhere. They may be good groomers, but this place sucks otherwise! I will never try this place again!

A Google User

On March 17,2023, my shihpoodle endured a rough time of grooming with Brittany. I had no courtesy call to pick up my angel so I had to call them. To my surprise my baby had cut hair all over me and the car. He wasn’t freshly washed and I noticed his tail wasn’t trimmed right. I went back and forth with the decision to bring him back to get proper grooming services. This time on March 21st, I left him with Jessica and Brittany. I asked for him to be properly groomed and told them both that his tail still long. I also notice that Jaxx wasn’t so chipper and excited to be there. He’s never had to be dragged into grooming room. When I pick him up this time, he was still wet and I also noticed knots in the back of his ears, his tail was chopped in half rather than groomed. It seemed like he was brushed with water and shampoo but never bathed. His fur was not fluffy at all. I decided to wait a couple of days and take care of him myself. He had been through so much. I spent $55.00 for a service my pet didn’t get and I really believe he was abused. I’m really disappointed in Brittany and Jessica they both came highly recommended. Here’s a picture of him after going to the groomers at PetSmart vs petco. I was disappointed with petco but I clearly see that Jaxx was taken care of there. A whole lot better than Petco. The first two photos is Jaxx after his grooming at PetSmart located in Covington La. As always, when leaving the groomers there, he’s happy go lucky! You can clearly see the difference, even with his fur. It was trimmed and fluffy. My baby had no knots. The other two was at Petco in Hammond La. His fur looks choppy and unkempt. He was shaking in the car and had tears in his eyes, he looks really sad. He doesn’t look like he was taken care of. Later that week, I spent hours cutting and brushing out knots behind his ears. I’m still upset about this experience. I called corporate and got no response. I will continue to purchase his food there because it’s nearby our home but I will never bring my baby with me and he will never get groomed there.

A Google User

Got this baby from them for $50. It was easy and fast!

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Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 19:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 19:00PM

Popular Times

Service options

• Curbside pickup
• Delivery
• In-store pickup
• In-store shopping
• Same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• No wheelchair accessible seating

Amenities

• Wi-Fi
• Wi-Fi

Planning

• Quick visit

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > MasterCard

Categories