Main Street Veterinary Hospital
4.4 from 836 reviews
Address 11617 Reisterstown Rd, Reisterstown, MD 21136
Phone Number +14105267500
Description Main Street Veterinary Hospital, established in 1985, provides comprehensive veterinary care for pets in Reisterstown, MD. Our team of experienced veterinarians offers services including wellness exams, boarding, and pet surgeries. We empower pet owners to make informed decisions about their animal's health and be the best pet parent they can be. New patients are always welcome!
Website https://mainstvet.com/%3F
A Google User
I’ve been with Main Street for 14 years and three dogs. They are always so kind and quick with my dogs. I appreciate, no matter the attending vet and tech, they are so loving with my dogs too.
A Google User
I debated putting this up for a while but figured with the recent reviews and my similar experience I would share. I started taking my dog Loki here right before COVID. Care and service was great and the employees were kind. During COVID they began doing car visits which considering the circumstance I was glad this was an option in general. Although, the visits began seeming somewhat rushed and were very general when answering any questions. So when we were able to take our pets back inside for visits I was hoping to see this would change. Unfortunately it only continued to get worse from there. Any time you were to call to ask any questions about food, vitamins, general health, appointments, pricing, the staff became condescending and wouldn’t give clear cut answers. One of my biggest concerns was that my pets health was declining and they did not inform me. At our first in person visit after COVID I was told Loki had a history of periodontal disease, which was NEVER mentioned prior at any of his car visits. He gave me a very difficult time brushing his teeth, wouldn’t eat dental treats, drink water with breath freshener in it, so I gave up. But if I was informed that it could’ve led to him needing his teeth surgically removed I would’ve continued trying whatever necessary. Loki started losing his teeth and when I took him there to check if they had fallen out completely or if there was still root left, they couldn’t give me an answer. He started having issues later on with his eye that looked like it was bleeding in the iris and he lost vision in that eye. I took him in, nearly $600 later, they gave me eye drops and said to keep an eye on it. Little did I know this was the sign of something much larger. Loki started having seizures and was unable to keep control of his balance. Everything happened quickly and all at once, but I reached out to the vet frantically trying to get answers and the staff seemed like they couldn’t care less. Their main concern was informing me that they close at 4, I called at 12, and there isn’t anything they could do. I took him to an emergency vet where I was told he could have a brain tumor, has lost control of his limbs, and it would only continue to get worse from here. With his quality of life in mind, I made the hardest decision to put him down at only 7 years old. For his breed his life expectancy was 13-15 years. And while I know that the vet is not responsible for the death of my dog, I do know that their poor work ethic and lack of empathy led to his sooner demise and their carelessness only made the situation worse on me. As for my experience with the euthanasia and cremation this also was a very poor experience. Over the phone I was told there was a strict policy that only two people could be in the room. Which only added to my stress as now I had to choose who could be in the room with me, my mom or dad, both of which have been there since he was a puppy. When I arrived I asked the doctor and she allowed both of my parents in the room. So why was I told otherwise over the phone? Why cause the undue stress of making me believe I’ll have to choose between my parents who gets to be in the room? They had me pay for everything in the room which on one hand is nice so you don’t have to pay afterwards, but on the other hand reminds you of how greedy and money hungry this kind of business is. The doctor who did my dog’s euthanasia also left right afterwards. Kind of odd that they need a doctor to come in just to do one euthanasia? Or is that typical? A nurse was waiting right outside of the door after we left so it all felt very rushed and impersonal. All of this happened back in August, today would’ve been my boy’s 7th birthday. Whenever I do decide to welcome another fur baby into my home one thing I can guarantee is that I will NEVER be back here. And after years of poor experience and treatment, I suggest you find better care for your pets as well.
A Google User
Puss Puss and I had a 9:30am appointment on Monday and I was very impressed with how clean everything was. The people who helped me from start to finish where on top of there duties and my I add the Doctor was so caring and informative. The cost was very reasonable and Puss Puss is doing great and I think she enjoyed it also. Thank you all for caring for us!!!
A Google User
I love Dr. Han and the care she has provided over the many years I’ve been a customer with our four dogs. The only issue, and because I’m married to someone in healthcare, I partially understand, is my appt was at 1040. I was not seen until 1135. No one ever said anything to me as I waited in the waiting room. I arrived early, but no one apologized for the long wait or explained what may have been happening to cause it (yes, I understand things happen). A little more communication would go a long way.
A Google User
I actually want to give 0 stars!! I will never return to this vet. I called to make an appointment and prefer certain techs that are great with my dog who has extreme fear of the vet. Some of the other staff members including one of the vets are not friendly from my past experience. I was told very matter of fact that the techs were fired. I will not deal with the unfriendly staff that is left. This place is turning into a disaster. I still went because of Dr Han and the 2 techs. They will not get another penny from me and I will encourage others that I know to look elsewhere as well.
A Google User
Love this vet. They are very responsive to my questions and concerns and take great care of my fur babies. The front office staff is always friendly, helpful and efficient. Great place to keep your pet healthy.
Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:ClosedSunday:Closed
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointments recommended
Categories
Services
Latest Businesess
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11617 Reisterstown Rd, Reisterstown, MD 21136
+14105267500