Noah's Ark Animal Clinic of West Chester

Reviews

A Google User

Our family has used this clinic for many years now. We have watched most of our pets have their first visit to their last here at Noah’s ark. I don’t feel that I could really say enough good things about the majority of the staff. I do want to mention doctor Todd with our most recent experience. We found out our six month old puppy had severely under developed kidneys. He became very sick very quickly. The entire experience was truly heart breaking. Dr.Todd showed us real compassion. We will take that experience with us for the rest of our lives for many reasons but I will remember some of the words he said to us for a lifetime as well. I think we often forget how much the losses also affect the staff members who come to love our pets too. I want to thank Dr.Todd for trying everything he could to save our little man Ripp and for showing us genuine compassion in such a vulnerable time. We will continue to use Noah’s ark in the future knowing that they have treated our pets with the best care from beginning to end.

A Google User

I have a puppy that at 8 weeks old got a horribly bad infection in his left eye that caused his eye to rupture so he had to have it removed. I came into Noah's Ark scared and worried for my baby. The staff here was prompt on getting him the card he needed and counseled me on different options available. They got him on some medication to help him feel a little better and into surgery the next morning. The feeling of knowing my baby was in good hands stayed with me the whole time he was in the hospital, and I knew he was being loved on by the staff as well. The people that work at the West Chester location are amazing people, and even though it's a little bit of a drive for me I won't take little Oliver anywhere else. He is now about 10 weeks old and has all of his spunk back plus some. He's happy, and doing very well. I truly believe that if he didn't receive the care he needed at the time he would've died, so I am very grateful to the staff for saving my baby. This is in my opinion the best Animal Hospital I have ever visited. I'm posting photos of Oliver before and after. ***(Some people may find the photos disturbing)***

A Google User

If I could give this place a zero I would. Do not under any circumstance take your pet here. In response to your message, we were not Offered any other diagnostic Comprehensive testing while being there. We were suggest IV fluids Which he received, Bloodwork which we assumed was a full panel Because that would make sense, And nausea medicine, And gabapentin. We were told to wait for bloodwork results and once they came in no other suggestions Were made. The Receptionist left a note for the vet and I received a call back suggesting Take pain medication. I was concerned because I didn’t know what for as I would like to figure out the source of the problem. Later that evening, when our dog went to the bathroom, he had blood in his stool. We called the vet the next morning and they asked us to bring a stool sample and to come back in to be reevaluated. Today we were able to obtain his stool sample and bring it into The clinic. We asked the receptionist to leave a message for the vet about being concerned with his digestive tract now that there was blood And she said she would relay the message to her. We were not seen today for this concern. This afternoon we got a call back from the clinic that his stool sample did not have Parasites. And we asked what about the message we left for the Dr? Did the doctor go over the message and the receptionist said there was no message left for her. Which obviously made me very upset. So to sit here and say we didn’t want more testing is a LIE and honestly is a joke. I even suggested an x-ray and was told an x-ray will not show anything. But what are we looking for? How would we know? Noah’s Arch you should be ashamed of the practice you are running. How can you even call yourself a vet! LOOK AT MY BABY!!

A Google User

I needed to take in my cat for an emergency visit. They refused service because I stopped paying a wellness plan for a pet I no longer have. I stopped paying for the wellness plan when I did not have my pet. It doesn't make sense to keep paying a plan. I have to give them $700 out of my pocket for nothing. I Will never come back here, they care more about the money than a sick pet that needs treatment. I currently have a wellness plan for my other cat and they expect me to keep paying for it while they refuse to treat my pet. I will NEVER recommend this place.

A Google User

Not one to publicly discuss businesses but I felt this one was necessary. We have taken our new puppy to Noah’s Ark West Chester for her vet needs besides the day we found her. Our dog is estimated 4 months old and we literally found her in a sewer drain. We had to call fire and police to get her out. We decided to keep her, she was emaciated, scared of everything, and very timid. We have a primary vet in Kettering who she saw and she did fine (this will be important later), but we decided to take her to Noah’s Ark after her initial health issues subsided just to get her spayed and vaccinated on their puppy plan. This is once again not the first time she’s been to a vet with us. My husband takes her and he calls me after. She was BALLISTIC. Would not let the vet in the room because she was barking, growling, and backing herself into the corner. This was a shock to us, but they gave us some medicine to give her overnight and the next morning and to come back in the morning to try again. The only differences we could note between our primary vet and Noah’s ark is our vet gave her a food distraction as well as the vet was NOT wearing a white coat. Since at this point we had her for only about a week, we were guessing this could be a trigger. We explained and asked if they had any lick mats or anything they could use to distract her and if the vet could take off the white coat to see if that’s a trigger for her. They said “we will see what we can do.” The vet comes in in a white coat and has no food or distraction, treat, etc. Same reaction. I recognize we don’t know her well at this point but also felt VERY frustrated that we offer solutions that could be her trigger to change and the staff did not try to accommodate or see what could help her be more responsive. Our dog got spayed on June 4th. She was of course sedated as soon as we got there but even after having her for a month she did MUCH better. Techs were fine, everything was fine. (Yay! Meeting people is getting easier!) After she was sedated they finished her vaccines, spayed her, and microchipped as well. We had to pick her up early because we were told she was lunging at the crate. We picked her up and she was drowsy and out of it (to be expected). We were not sure if she was lunging as when we got there she was still completely out of it. But also I understand for safety and comfort of the staff. Once we picked her up, I looked at her stomach and she was SLICED UP. Like… I was lost for words. We immediately emailed a picture to the vet and they said oh it’s just razor burn! We can offer a cream for it but just razor burn…. THAT IS NOT RAZOR BURN! Are you kidding me? They called Connor the following day to do a check in and said “MAYBE one of the blades was messing up on the clippers, but it’s just razor burn!” They offered us a cream “free of charge” for the “razor burn” but also made a comment it’s good for lacerations as well. I have photos. The fact that we were open about her situation and her being new to us and unsure of her triggers, and to be met with little to no assistance or willingness to try anything to make her comfortable was one thing. Slicing her stomach completely and not telling us is another. She is scared of the vet (at least this one) and this whole experience has done nothing but make it worse. Dogs who are rescued still deserve care. Dogs who are scared still deserve care. I have gone to Noah’s Ark (OTHER LOCATIONS) in the past and had no issues. Please do not support Noah’s Ark in West Chester.

A Google User

I had to take my pup to Noah’s Ark Animal Hospital today for an emergency allergic reaction. They got us right in and was so nice and understanding. I was obviously upset and they assured me they would take great care of my pup! The bill was extremely reasonable and the staff was great! Definitely recommend!!

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Business Hours
Monday:08:00AM - 20:00PMTuesday:08:00AM - 20:00PMWednesday:08:00AM - 20:00PMThursday:08:00AM - 20:00PMFriday:08:00AM - 20:00PMSaturday:08:00AM - 14:00PMSunday:Closed

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Crowd

• LGBTQ+ friendly

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Services