San Bernardino City Animal Shelter

Reviews

Aylah Hall

Truly my best friend 💕 I adopted her Dec 2023 and the entire experience was smooth, the staff was great and shelter was clean. The adoption process was also a breeze and straight to the point. I will be adopting from this shelter again, soon Insha’Allah.

Nicole Martinez

We adopted our Roxie on 12/20/2023. The staff was friendly, proficient and overall our experience was great! I've personally not adopted before and hit the jackpot with our dog. Thank you San Bernardino Animal Shelter staff!!!

Genn M

I get my allergy shots near the shelter, discovered it by accident when I missed my turn and accidentally turned where the shelter is. I decided to check their website for available dogs and spotted a small chihuahua and fell in love. I have been checking the website constantly just to see his picture. One day I decided to visit and got put in the waitlist and had low hopes since I was the third person. Showed up when he was available to be adopted and fell in love immediately. He snuggled against me and made my heart melt. Realized I was adopting him since no one has showed up.Went through a quick adoption process, he came home with me the next day. It’s been a couple months and he’s so cuddly, a true lap dog. The people helping me out were very friendly and answered all the questions I had.

Linda Sanchez

My husband and I went on my birthday to view the dogs at the shelter. We got there 10 minutes before they closed the gate. So we went inside and inquired on how to adopt a dog. A couple brought this Australian shepherd back to the shelter. While they were in line, this Australian Shepherd made friends with my husband. So we made an appointment to visit with him and we adopted him. His name is Aussie. He is 2 years and one month old. He's a sweet boy. I am his third owner, someone had already trained him to a certain extent. He likes apples, cantaloupe, watermelon, and dog ice cream. He loves to cuddle. He loves his belly rubbed. He loves to go on walks. He loves to chase the laser light. He's just my baby. His shelter name was nacho baby. Lol but we named him Aussie because he is an Australian shepherd and he's the best boy. The staff was very informative. Answered all my questions. He had a little cough so they gave him cough medication and antibiotics. He has just been a blessing to have here with me. He needed me and I needed him.❤️🐾 💚

Dylan M

Had SUCH a great experience with them today. Went in to adopt a kitty, and every single staff member was very sweet, helpful and friendly to both me and my kids. Walked out proud new kitty parents!

Doniqua Keith

I adopted a puppy (named him Austin) from here on 11/25 that was about 10 weeks old. I wasn’t allowed to take Austin home until 11/27 after he was supposed to be neutered (too young for growing puppies to begin with because it could mess with their growth if fixed too early). I got a call on 11/27 from the vet that Austin couldn’t have surgery because of an upper respiratory infection. I had to pick him up because the shelter was closed on Monday. I picked up his antibiotics (Clavamox) and took him home to try to nurse him back to health. I called the shelter either Tuesday or Wednesday to inform them that they need to check the other puppies he was sheltered with to make sure they’re ok (assuming it was at best just a cold and at worst the new mystery dog illness going around). It didn’t seem like the staff were even concerned and I was told that younger puppies were now being housed with Austin’s remaining sibling at the shelter. I took him to two more vets in a span of 3 days to see if what I was doing was enough. He was on antibiotics but still wasn’t improving. On 12/09 his breathing started sounding funny. I took him to the ER where they did x-rays and determined he had pneumonia. They prescribed me a second antibiotic (Baytril) to give him with the Clavamox to help fight the pneumonia. On the night of 12/13 he started having cluster seizures. He had 3 within an hour and then a 4th on the way to the ER. At the ER they said all of his symptoms were classic signs of distemper and due to his age (about 12 weeks now) his chance of survival were very slim and would cost thousands because it had already become a neurological issue. I was heart broken. I had spent hundreds of dollars already trying to nurse my new baby back to health only to find out that there wasn’t anything else I could do. He had to be euthanized and my heart literally hurts. It was so sad that the ER vet cried with me because she said I did everything right except adopt him from this specific shelter because it’s one of the worst. There needs to be a change especially with how puppies are handled in a shelter environment since they’re immunocompromised. This whole experience was traumatic and sadly avoidable had the shelter did a better job with puppies. If I could give zero stars I would. I called again on 12/14 to inform the shelter so they could notify the adopters of Austin’s siblings to get their dogs tested for distemper. I pray they do the right thing and notify the adopters to save them from spending hundreds just to figure out what’s wrong with their new baby even though the shelter is aware of the distemper.

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Business Hours
Monday:10:00AM - 17:00PMTuesday:10:00AM - 17:00PMWednesday:10:00AM - 17:00PMThursday:10:00AM - 17:00PMFriday:10:00AM - 17:00PMSaturday:10:00AM - 17:00PMSunday:10:00AM - 17:00PM

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

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