AA Animal ER Center

Reviews

A Google User

My husband and I took our chihuahua to this ER last night at 11:30 pm. When we arrived, we were greeted outside and was informed they were a Curbside ER. Seriously, who does that at an ER animal hospital? We were expected to complete paperwork outside in the dark and were informed we would not me be allowed in. Thats like dropping your human child off at the front door of a hospital. To say the least, we went elsewhere. No compassion shown during a stressful time. 😪

A Google User

I don't know much about their level of care, but I did not appreciate that they won't even let you inside...like you are some kind of a leper. Covid is over, it would be nice to see a human...especially when you are worried about your pet, human interaction and compassion goes a long way. So I decided to take my pet to Blue Pearl instead. Other than that, staff over the phone were very nice, I just find your curbside approach unacceptable.

A Google User

We waited hours with no one there then, waited hours while 5 or 6 other animals were treated. Then, waited hours after all the other animals were seen and left. Took over 3 hours once they decided he needed x-rays as they didn't have time to take his x-rays. They kept saying they were going to do his x-rays next but, they didn't for hours later. It took another hour to discharge him once no one was there. First one to arrive and last one to leave. Go to Urgent Care not the Animal ER unless you know for a fact it is an emergency. We thought he might need emergency surgery for a blockage, so we took him there. Wish we would of went to Urgent Care first and have them refer us to the Animal ER if needed as this took all day. We were there before the emergencies started coming in. Then, they stated they were taking care of animals in the hospital and ICU when we first got there and no one was there. They had shift change, so they weren't seeing animals waiting. Not enough staff for the volume of animals being seen. Not a good experience even when no other animals or emergencies were occurring. I would not recommend this Animal ER unless you have all day to spend waiting. They sedated my dog. He was worse leaving than when I took him.

A Google User

The care was expensive and slow, to be expected in a ER, but what I did not like is that all communications with the vet were done by phone, never once did I see the treating vet. A very cold and impersonal business model, especially in an emergent situation.

A Google User

We tried to contact this company to help get our dogs records to be sent to our insurance. Not only did our baby pass away, but the lady that claimed to be the owner was completely rude and disrespectful. She refused to give us the information we needed for our insurance company. It’s bad enough we lost our puppy that we did everything to save, to be flat out disrespected and denied the email address or fax number was the lowest this lady could have done to a family. We are devastated. I’m questioning the care the animals are getting. If someone is so rude over this, just imagine how she is with animals.

A Google User

I had my cat put down in March and wanted her ashes but the price was much too high for me. It would have been $739.00 but I paid $524.00 for no ashes. My friend put her dog down last night and paid $566.00 including ashes. I called to question it and got a crazy answer about the doctors choice on how to euthanize. Crazy answer. It should all be the same, especially for a small pet. Looking at my bill compared to hers my cat got an extra injection for some reason. Be careful what they charge, horrible to rip people off.

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Business Hours
Monday:17:30PM - 08:00AMTuesday:17:30PM - 08:00AMWednesday:17:30PM - 08:00AMThursday:17:30PM - 08:00AMFriday:17:30PM - 00:00AMSaturday:Open 24 HoursSunday:Open 24 Hours

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

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Services