VCA Shaker Road Animal Hospital

Reviews

A Google User

Our cat was a patient of Dr Kathy’s for 15 years. This past weekend we could tell the end was near. We called to see if we could get in to be seen, not only was our phone call returned with a text but we were not able to be seen and was told the next available appointment was the following day at 11:30. I advised I didn’t think the cat would be alive by 11:30 the following morning. I wasn’t thrilled that we couldn’t get in given the circumstances and how long we had been going there but gave the benefit of the doubt that schedules get full. We took our cat to the new Animal ER in West Springfield who was fantastic! Highly recommend them. After being evaluated we decided it was time to put her down. The following morning I sent a text to VCA to let them know we had gone to West Springfield and what the outcome was. I NEVER received a text back or how about a phone call with condolences that our cat was gone!!!! My opinion they should have called me as soon as they opened to see how she did during the night. They had no issue taking my credit card for 15 years. They showed zero compassion. Will NEVER go there again.

A Google User

Dr. Kathy and team are excellent in caring for our two pups. They always try their best to get us in during emergencies. The team is incredibly knowledgeable and always so helpful.

A Google User

Dr. Kathy and the Vet Tech were excellent today. Poor Bo got poked and prodded but they handled him gently and he handled it like the good boy he is. Some vaccines and some quick checks of ears and claws and we were on our way. Good job VCA Shaker Road!

A Google User

First time there and I absolutely loved it I would definitely recommend this vet

A Google User

The wife and I had to put our eldest cat down today which was heartbreaking for us. Going in we were anticipating that it might be her time but we wanted to be certain. We've had negative experiences with vets in the past that simply focus on making the most money off of you regardless of the situation. I can tell you that we did not feel that even for a second today. The vet gave us her open and honest opinion on what would be best for our cat and we agreed and moved forward. They truly did an amazing job at making the process as easy as it could be and we appreciate then immensely.

A Google User

I love bringing my cat to VCA! The staff are always very friendly and attentive. The only thing that could make it better is if it was a little cheaper, but everything is expensive nowadays. Love you guys! Thank you from Kaya and I!🥰🐾🐈‍⬛💕

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Business Hours
Monday:09:00AM - 17:00PMTuesday:09:00AM - 18:00PMWednesday:09:00AM - 18:00PMThursday:09:00AM - 17:00PMFriday:09:00AM - 17:00PMSaturday:ClosedSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services