Veterinary Medical Center of Long Island

Reviews

A Google User

They were absolutely amazing . 24-7 ER for pets - NO APPOINTMENTS NECESSARY for emergencies which helped me regarding my cats situation. And their prices are very good compared to other places. The doctors worked with me on my payment and gave me several options all with my pets benefit in mind . Unfortunately I didn't have the money for experimental treatments but at this time my cat could barely walk and stopped eating So it would've been selfish of me to take her home with no quality of life ahead of her. I made the tough decision to say goodbye, and I also felt very guilty, but they assured me it was the right thing to do and I did not feel judged at all .The entire staff was incredibly kind and respectful to my Bonnie. I had to say goodbye to my baby girl that day and the staff was soo caring and understanding. They gave me all the time I needed . When it was time, the doctor came in and I was laying on the floor with my cat so she offered to get down on the floor with us to proceed with the euthanasia. I thought that was so kind / she was gentle in every way even with her words. They made us an adorable clay imprint of her paw and then about a week later I received a sympathy card with a really kind hand written message inside. I think they knew I needed that because I was an absolute mess that day. I didn't mean to, but I was crying so loud and dramatic, I was embarrassed a little but everyone was just so kind and understanding. I would give this place 10 stars if I could.

A Google User

Found stray kittens in bad shape eyes crusted over and one very lethargic. Bought them thinking they would take them in but was essentially held hostage and one died while with them in the back as they cleaned them up and looked at them. We started to leave and got chased down and told they'll call the cops and we have to take the kittens even if they're dying. Receptionist with tongue ring RAN into the middle of parking lot to block off my exit, I wasn't even in my car yet! Absolutely insane behavior. Told to find somewhere else or leave them outside but they can't stay there. I bet if I had money they would've had the space and hands to help, but they're stray kittens and as they said there are so many. They have you sign a good Samaritan form just to show why they are down in stock for the one eye ointment for 3 kittens that they gave me. I'm beyond baffled at this places reaction to kittens who are dying.

A Google User

I brought my collie, Sadie, here for chemo treatment. Dr. Brodsky and his team took such great care of her. I was able to spend 9 more months with Sadie because of Dr. Brodsky’s care. He was careful and thorough and attentive to Sadie’s specific needs. I am beyond grateful for every extra day I had with her. I also wanted to specifically thank Lee Anne, one of the oncology team members, who took a special liking to Sadie- I saw Sadie come out of her shell with Lee Anne like I’d never seen her do with anyone else outside of her family. Justin, at the front desk for oncology, was also amazing, he was accommodating and a calm presence. I also brought Sadie here for emergency care for an infection and Dr. Henke’s thoroughness and calmness was extremely reassuring. He spent a lot of time on Sadie and with me on the phone, explaining things separately to both me and my mom. I am forever grateful for his patience. I wish he was the emergency doctor that we saw when her lymphoma finally won. I love this practice and I’d recommend these doctors to anyone. Thank you again for every extra moment you all afforded me with my Sadie lady.

A Google User

I found a mourning dove on my front lawn who was hurt. I brought the bird into the facility to get help. Called several hours later to see how it was doing and was told they can not tell me that information per the manager. Who’s hipa are you protecting? It wouldn’t be strange to ask especially when you care for animals. That place is shady to begin with. Never had a good experience there. Worth driving to VEG if you can get there. They even let you go back with your pet. No secrets there.

A Google User

The customer service when calling by phone is absolutely awful. I was kept on hold for 20 minutes and then the computer hung up on me. That’s outrageous!!! I just needed to make a follow up appointment. I’m extremely disappointed. All that said Dr Brodsky, the oncologist, is a fantastic doctor. My dog has undergone 2 courses of chemotherapy and my wonder dog is still doing well at 13. The treatments went very well. The costs are another story. I think the treatments are very expensive. The senior discount is only about 5%. And if you don’t remind them every visit they will not apply it and they will not take it off later.

A Google User

I'm giving 5 stars for the vets (especially Dr. Morganstern in cardiology and Dr. Ostrich in the ER) and the caring and professional vet techs. They are all truly amazing people and very skilled in their profession. I'm also giving the 5 stars in the hopes that someone in management actually reads the review because I suspect they just skip over the negative reviews. There certainly are quite a number of them, specifically regarding the issue I truly wished to address with them directly before coming and posting here publicly. Their front desk staff, specificially regarding their abhorrent financial practices and how they choose to discuss them with you....absolutely awful and frankly, made a very stressful and scary situation much worse. I can handle it and would handle anything for my dog....but holding him in the back when he's been discharged (over $40....that you didn't inform me was outstanding) is NOT good for a dog who is in heart failure and full of diueretic. And that is just the tip of the iceberg. I wrote them an email with details of what occurred in their ER when my dog had an escalation of symptoms almost 3 weeks ago. I've heard nothing in return. I understand they are busy but there is no excuse for that. I have the utmost respect and gratitude for veterinary medicine and have and will contiune to pay for the high quality care my dog's cardiologist provides. I don't question the prices. I do take serious issue with the way one is treated and informed of their (entirely absurd) credit card policies in a literal emergency. Entirely shameful. Further shameful that there is no follow up to an email discussing them once the facility had the (violating) documentation they asked for. The documentation they called me twice to get before I could even get my dog (again, in heart failure) home and settled. They had been paid in full at this point. And this is just a brief summation of all that occurred there that day. I encourage anyone who had a truly awful experience here related to their financial practices to file a report with the NYS Attorney General's office. After not hearing back from their pracitce for 3 weeks, I have no other choice it seems. Back to the 5 stars. Dr. Morganstern is a gem. Knowledgable, compassionate, and one of my dog's besties now! The meds he has prescribed have greatly helped my dog have a very good quatliy of life. If you need a cardiologist, absoutely he's your guy. Dr Ostrich in the ER was kind, informative knowledgable and efficent. She does give a follow up call and emails a discharge summary. The techs are kind and take wonderful care of my beloved Cavalier. Here's a pic of him!

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Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:Open 24 HoursSunday:Open 24 Hours

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

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