The City of Coppell Animal Services

Reviews

lydia Howard

I am so thankful to the kind hearted people who work here. It has been almost a year since I adopted my baby from them. His name was Ranger but he is now named Milo! I had lost my sweet baby a week or two prior to seeing their Facebook post about “ranger”. Well I came by and got to meet him after waiting in line. It was a match made in heaven and they let me take him home that same day. They were so kind and supportive. I’m thankful they gave him the care he needed before I got to take him home! Please adopt and give donations! There are some amazing souls who work here! We will continue to watch their socials for things they need and maybe another fur baby for our family! 💜 attached our photos of Milo now! He is flourishing!

Ashlee Kelley

Felt very judged in this facility. Tried to get some resources for our dog and was not met with any understanding or the opportunity to explain. Having to possibly surrender my animal has been a decision I do not take lightly and have been sitting on for almost a year. Coming to this facility, I thought I would have been met with more empathy, but instead I left feeling like a suspect and that I was lying about my animal. This was a super unsupportive response. It truly felt like I was being discriminated against.

Jake

This is a complaint on the Coppell Animal Shelter and their selection process on “high-demand” animal. My partner went to the animal shelter 08/09 to adopt a pet that came available that same day. They were first in line and waited an hour before they even opened the facility. They were not selected by the animal shelter to adopt the animal. When asked about how they made their selection, I was not given a fair / well articulated explanation. I was advised It boiled down to who they thought was a best fit based on a 5 min interaction with the animal. I think this system is flawed and needs be reviewed thoroughly. Based on this information provided, it’s a subjective process that leaves the door open to discrimination. Please, evaluate the current processes, have a clear expectation on how these “high demand” animals will be adopted out. Response: I usually assign 1-2 staff members to oversee the adoption applications and meetings for the morning of a high interest adoption. That way, the same one or two staff members can meet with each candidate to be able to easily compare. As I mentioned, there wasn’t anyone who applied that morning that would have been a bad match. Some things that were considered were, current and past pet ownership, experience with the breed, vet reference if applicable, registration and vaccination status of any animals currently in the household, history in our system or with local animal control in city of residence, questions asked by the potential applicant, combined with how the dog acts and how comfortable it seems with the person/people. After gathering all the needed and available info, my kennel tech, Ed, decided on an adopter that he thought would provide the best environment for the puppy. Updating review from 1 to 3 for a sufficient response. Wish these expectations would be brought up by staff on site. Still think there is room for discrimination to be had based on the process detailed.

Pilar Castaneda

The front desk person who helped me in assisting me find my two big pups was very kind and helpful. She got my information to hold onto and was able to keep tabs on calls so the person who had them was able to communicate with me.

Victoria Barancic

Very clean facility and extremely kind staff. They even stayed after hours so that our dog could meet and play with everyone to see if there would be a good fit! It was much appreciated and everyone was so helpful.

Amy

We adopted out precious girl Lola from this shelter. The staff who work here are so lovely and supportive!! I would highly recommend adopting a dog instead of buying they take more time and love to adjust but you're giving a very thankful friend a loving home 💖

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Business Hours
Monday:09:00AM - 17:00PMTuesday:09:00AM - 17:00PMWednesday:09:00AM - 17:00PMThursday:09:00AM - 17:00PMFriday:09:00AM - 17:00PMSaturday:09:00AM - 17:00PMSunday:13:00PM - 17:00PM

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Categories

Services

Serves Coppell