Address 2460 W El Camino Real, Mountain View, CA 94040
Phone Number +16509698555
Description "We are a compassionate team who thrives to provide our community with outstanding care through partnership, innovation, and trust."
Website https://www.alpinevetonline.com/
I highly recommend going to this Place from the staff to the veterinarian are awesome, warm understanding and very professional. it was great to have a lot of support from the front desk specially from Sammy very understanding very patient. Highly recommend speaking to her very loving towards animals. I’m so happy I found this place.🥰🥰
Kratos has been going here since he’s been 1 month and all the lady’s who work there are super awesome and nice and friendly towards my little pup and I will continue to bring him here and recommend to others as well…
Having visited a few different vet practices with my dog I can confidently say that Dr. Hsu and the team at Alpine are one of the best vet clinics in the bay area. Everyone from the vet techs, the front desk staff, and Dr. Hsu always go above and beyond to provide outstanding care. I have a super anxious, fidgety, and sometimes bitey dog but the staff at Alpine handle him so well compared to the experiences we've had with other vets in the past. It really helps that Dr. Hsu is low stress certified and that there's an emphasis on creating a fear free space at Alpine. I also really appreciate how the staff always gives a rundown of the estimate without asking, explain exactly what each procedure is, and whether they think one of them is necessary or not. Like one time I was convinced my dog needed a Lyme disease vaccine 😅 but Mia made it clear that if he's not running through fields of grass and hiking he doesn't need it. And for dental cleanings Dr. Hsu is amazing! She was beyond kind helping me deal with my dog's extractions on his first teeth cleaning and texting me tips on how to administer his aftercare drugs.
I haven't been to this Alphine hospital for awhile and the service has changed so much since I took my dog there the first time. My dog had an issue with her leg. I find the vet to be unprofessional. She didn't even want to examine my dog's paw until I insisted that she at least take a look. I just had a very uneasy feeling about her because she didn't explain things. I wouldn't trust any one to touch my dog unless that person can logically tell me what's wrong and address my concerns. And she didn't look as if she cared about my dog. She prescribed a list of things that I need to sign up for ... even before the x-ray is done. I am an engineer. And I believe doctors for animals and humans need to be logical. You can't set up a list that I need to sign up for without any tests yet. And besides, if the x-ray shows major concerns, I want to get second opinions on the treatments! Humans are allowed the freedom to get second opinions! BUT NO, they don't allow that! They want me to sign my dog's life away on their way of treatment! No way I was going to subject my dog to such inhuman process. Thanks God, I refused service and asked if it was her dog, where would she trust her pets' care? She recommended an ER hospital in Redwood City. She said it may take a few hours wait. At this point, I don't care if it takes a whole day! I would go there to get peace of mind that my dog has the best care. I went there and A WORLD of difference! The vet was very nice and logical. She didn't use any scare tactic. Examined my dog and asked lots of questions and offered multiple options. She didn't even pressure me into getting an x-ray. I said I wanted an x-ray. She explained the procedure and gave me a quote for the x-ray + pre-x-ray tests for sedations/pain meds. At this point, I felt very comfortable with the professional facility and vet. I left my dog with them to for the x-ray. Then I was allowed to take my dog home to rest (unlike the Alpine's requirement to make my dog stay with them!) Yes, my dog was traumatized from the sedation and x-ray, but she was allowed to come home to rest. More importantly, if the x-ray shows fractures, she will be cared for by specialists.
I get good, solid healthcare services for my two cats, at comparatively reasonable prices. The vets and vet techs are accessible, warm, professional, and competent.
Wonderful staff. Knowledgeable vet and technician. I would recommend Alpine to everyone. I brought in my chihuahua and they made her so comfortable. They explained everything to me. Also great follow up and explanation of lab results.
Business Hours
Monday:08:00AM - 17:00PMTuesday:08:00AM - 17:00PMWednesday:08:00AM - 17:00PMThursday:08:00AM - 17:00PMFriday:08:00AM - 17:00PMSaturday:ClosedSunday:Closed
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Serves Mountain View